Cirrus UK Casino - need help

    Last post ago almost 8 years by coxwel
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    • last active 15 hrs ago
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      • Avatar 2603
        • Started by
          Hero Member
        • last active 15 hrs ago
        Went to start registering my account with cirrus UK and this is a copy of the chat     Now i dont know what to do  HELP!!!

        Chat InformationWe appreciate your patience Please wait for a site operator to respond.
        Chat InformationWelcome to Live Help You are now chatting with Steve, How can I help you?
        ladywithgun: hello, steve
        Steve: Hi
        ladywithgun: how are you today?
        Steve: I am good and you ?
        ladywithgun: i would like to register my account and this is my first casino ive done id like to do it right
        ladywithgun: exactly what do i need to do? i have printed out authorization form but have yet to fill it out
        ladywithgun: IM GREAT
        ladywithgun: if i understand need front and back of my ID
        ladywithgun: also credit card
        Steve: Well unfortunately you playing on a wrong site
        Steve: Would suggest you to login on the above mentioned site'
        Steve: As this is UK site
        ladywithgun: (my name is only on rental agreement will that be okay?)
        Steve: And US players are not allowed to play here
        ladywithgun: i know
        ladywithgun: WHAT!!!!!
        Steve: Hence would request to please play on
        ladywithgun: wait
        Steve: sure
        ladywithgun: usa players are NOT allowed to play on the cirruspoundcasino? do i understand correctly?
        Steve: yes. US players can not play on Cirrus UK
        Steve: As they can not make a deposit and can not request for Withdrawal
        Steve: They can play on the below mentioned site
        ladywithgun: just a moment please
        Steve: Sure
        Steve: You there ?
        ladywithgun: yes i am reading
        Steve: Ok
        ladywithgun: can you lead me to where i can find where you say no usa?
        Steve: Well for US players we have a different site
        Steve: and that says
        Steve: You can play there
        Steve: Here you can not make a deposit
        ladywithgun: that makes no sense
        Steve: Okay
        ladywithgun: I dont see anywhere in any of your terms and conditions that states i can not make a withdrawl from united states
        ladywithgun: i used no deposit bonus coupon i have more then met the stated requirements now id like to cash out
        ladywithgun: my 25 dollars for completeing "no deposit" bonus requirements
        Steve: I'm sorry for the delay. I'll be right with you.
        Steve: I will be right with you.
        Steve: Thank you for waiting. I'll be with you in just a moment.
        Steve: I am so sorry
        Steve: But you can not request for withdrawal or make a deposit on this Site
        ladywithgun: that cant be correct if so then what you are telling me is that YOUR "no deposit" codes are not honored?
        Steve: It is but for UK players
        ladywithgun: where does it say that?
        Steve: And more over even if you want to request for withdrawal with free money you have to make a deposit before you request for Withdrawal
        ladywithgun: im sorry steve but then why does it have (on puchase agreement" form
        Steve: What ?
        ladywithgun: international customer ...
        Steve: That is correct but I am sorry it is not valid for US players
        ladywithgun: nevermind i will send in my form thru the internation email
        Steve: We got another site for them
        ladywithgun: international
        Steve: And that is
        Steve: Please enjoy that site
        Steve: And you can request for Withdrawal as well

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        • Replied by
        • last active 8 months ago
        Lady, am confused.  Did you register as a US player and claimed the code? I ask, because awhile back I wondered if could use both casinos before I attempted to download the UK one. When finally did register I was able to select US as country from dropdown menu and did claim the code.  I didn't win anything though.  But seems to me, IMHO, if country is listed in the menu then that ought to be same as saying that country is accepted.
      • Avatar 1558
        • Replied by
          Sr. Member
        • last active 3 days ago
        I also  have played at both casino's and Have made a deposit a cirrus UK and I live in Atl. Georgia.If you can't make a deposit at this casino if you are from the U.S.A.then why did they let me.If we are not aloud to make a withdrawal then I would like for them to credit my bank account back the money they withdrawed from it
      • Avatar 2603
        • Replied by
          Hero Member
        • last active 15 hrs ago
        Yes I registered as USA and they let me use no deposit code and ive met all their requirements, that why im so upset. 
        eddie, im glad you posted that was wondering if i should load my netspend card and try a deposit but since i see that you have, I will not.  Just in case  (LOL) 
        by the way eddie can you tell me if that was recently that you made a deposit?

        its also curious how he said that i would HAVE to make a deposit prior to a withdrawl yet i see nowhere it being part of the T & c's  (aka terms and conditions)
      • Avatar 1558
        • Replied by
          Sr. Member
        • last active 3 days ago
        I made a $50 deposit on 5/8/09 with my bank card.If they don't except USA players.then why did they let me registered and make a deposit with a U.S.A  BANK  and this was not my only deposit .I've been a member at this casino over a year.But I've never made a withdrawal.
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        • Replied by
          Full Member
        • last active 8 months ago



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