Double Star Casino Discussion

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    Last post ago about 1 year by lakandan
    Lcbavatar3
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      Hero Member
      789
    • last active 14 hrs ago
    Headline back 23

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      • Lcbavatar3
        • Started by
          Hero Member
          789
        • last active 14 hrs ago
        I did  deposit  yesterday and dang, over excitement, I guess, didn't put the first deposit bonus code. Well, nothing I can do now but to play my money which went fast  :'( :'(  But still grateful that I still have my 50 free spins on Fantasini to look forward to .  But what a luck, I tried to search all the games, but can't see any Netent games .  But it sure says that my country is accepted and to the fact that I was able to register and deposit .  I tried to use live chat yesterday and inquire about it but a message  appeared that they will go back to me the soonest , thru email at that . So up to now, no one answered about my inquiry and I guess my free spins will not show cause no Netent games for me, but Hey they said in their promotions, 50 free spins on Fantasini with a first deposit of 10 euros  and ask I inquired then $20, as I use the dollar currency.

        Well, i use lakandan as my username there . TY 
      • Jewel
        • Replied by
          Sr.Newbie
          47
        • last active 2 hrs ago
        Hi Lakandan, you made the deposit yesterday, the freespins are active the day after. There is a difference in timezone, maybe that's the case? 
      • Lcbavatar3
        • Replied by
          Hero Member
          789
        • last active 14 hrs ago
        I think not, Maghfour Perezz  . I can't see or play any Netent games,  It is like at BetChan where I was a player before LCB got an exclusive for it . I can all their games except that of Netent, but CS was able to tell me that before I made my deposit to them .  In  Double Star Casino's case, live chat was not available when I registered and deposit and went on to play NYX games and then when I started to look for Netent games, there is non for me .  Some multi platform casinos , the offer Microgaming and Netent and others, I can play all especially Netent games, but this, none. 

        Just wondering now how am I gonna get and play my free 50 free spins on Fantasini which is a Netent games?  :'(
        Rated:
      • Index
        • Replied by
          Hero Member
          957
        • last active 2 hrs ago
        Hey, lakandan. Is your country available to play Netent games? If so, you shouldn't have problems. I've experienced that live support is usually available at noon, so I think they will figure something. I once had a similar experience, it was at Vegas to Macau casino, I just couldn't access any MG slots and support couldn't help, although I have never had any problems with MG. Good luck!
      • Lcbavatar3
        • Replied by
          Hero Member
          789
        • last active 14 hrs ago
        Hello there @barebones  Yes, I play at Thrills and Trada so no problem for me playing Netent games.  And now, here at DoubleStar, I can't access Netent games .
        Well, hopefully, if I can't play my free spins on Fantasini, at least they replace it with 50 free spins also with a 50 lines game of MG or NYX . gonna try to go on live chat if ever they go live later. 
      • Lcbavatar3
        • Replied by
          Hero Member
          789
        • last active 14 hrs ago
        Well , able to finally use the live chat and I guess the country restrictions be upgraded, well, my country is not restricted but not allowed to play Netent on their casinos whereas I play Netent Gams at Thrills and Trada casino 

        Lakandan
        chatted
        today 15:16 (19 mins ago)
        Andrea
        15:16
        How can I help you?
        Lakandan
        15:17
        Why don't I have access to Netent games and and how then can I play the 50 free spins on Fantasini which is a Netent games? ty
        Andrea
        15:19
        Hello! we are sorry for inconvenience , but your country is probably restricted by Netent provider, and you are excluded from all bonuses.
        Lakandan
        15:21
        well, I've been playing Netent games from Trada and Thrills and it is not posted that my country the Philippines is excluded
        15:22
        I deposited $20 yesterday and when I did, just found out that no Netent Games for me.
        15:23
        Just wanna try your casino as it was posted in LCB whiich I am a member and no such restriction on my country and the fact that I was able to register and deposit
        15:24
        Hello, are you still there, Andrea ?
        Andrea
        15:25
        yes of course, one moment please
        Lakandan
        15:26
        http://www.latestcasinobonuses.com/onlinecasinobonusforum/casinos/double-star-casino-promotions-and-bonuses/new/#new
        Andrea
        15:27
        Thank you for patience, i double check the situation, but is new ( 2 days later )
        that Netent receive this restrictions and you cant play games of this provider
        15:28
        Did you try games of NYx and microgaming, just like to know if you could play them
        Lakandan
        15:29
        yes I could play them . and I didn't or forgot even the welcome bonus from LCB for new players so I played as is, the money I deposited and hoping to get the free spins
        Andrea
        15:31
        We apologize for this situation, but I can´t give you any free spins at the moment
        Lakandan
        15:33
        Thanks for the info. At least you should put all the restrictions so that new players like me can see before committing/depositing . Thanks for your time and I think I'm gonna post this transcript to LCB so that players may know before hand . Thank you
        Andrea
        15:33
        Thank you for understanding, have a nice day
        Lakandan
        15:33
        closed the chat
        Transcript successfully sent

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