Double Star Casino Discussion

I did  deposit  yesterday and dang, over excitement, I guess, didn't put the first deposit bonus code. Well, nothing I can do now but to play my money which went fast  :'( :'(  But still grateful that I still have my 50 free spins on Fantasini to look forward to .  But what a luck, I tried to search all the games, but can't see any Netent games .  But it sure says that my country is accepted and to the fact that I was able to register and deposit .  I tried to use live chat yesterday and inquire about it but a message  appeared that they will go back to me the soonest , thru email at that . So up to now, no one answered about my inquiry and I guess my free spins will not show cause no Netent games for me, but Hey they said in their promotions, 50 free spins on Fantasini with a first deposit of 10 euros  and ask I inquired then $20, as I use the dollar currency.

Well, i use lakandan as my username there . TY 

Hi Lakandan, you made the deposit yesterday, the freespins are active the day after. There is a difference in timezone, maybe that's the case? 

I think not, Maghfour Perezz  . I can't see or play any Netent games,  It is like at BetChan where I was a player before LCB got an exclusive for it . I can all their games except that of Netent, but CS was able to tell me that before I made my deposit to them .  In  Double Star Casino's case, live chat was not available when I registered and deposit and went on to play NYX games and then when I started to look for Netent games, there is non for me .  Some multi platform casinos , the offer Microgaming and Netent and others, I can play all especially Netent games, but this, none. 

Just wondering now how am I gonna get and play my free 50 free spins on Fantasini which is a Netent games?  :'(

Hey, lakandan. Is your country available to play Netent games? If so, you shouldn't have problems. I've experienced that live support is usually available at noon, so I think they will figure something. I once had a similar experience, it was at Vegas to Macau casino, I just couldn't access any MG slots and support couldn't help, although I have never had any problems with MG. Good luck!

Hello there @barebones  Yes, I play at Thrills and Trada so no problem for me playing Netent games.  And now, here at DoubleStar, I can't access Netent games .
Well, hopefully, if I can't play my free spins on Fantasini, at least they replace it with 50 free spins also with a 50 lines game of MG or NYX . gonna try to go on live chat if ever they go live later. 

Well , able to finally use the live chat and I guess the country restrictions be upgraded, well, my country is not restricted but not allowed to play Netent on their casinos whereas I play Netent Gams at Thrills and Trada casino 

Lakandan
chatted
today 15:16 (19 mins ago)
Andrea
15:16
How can I help you?
Lakandan
15:17
Why don't I have access to Netent games and and how then can I play the 50 free spins on Fantasini which is a Netent games? ty
Andrea
15:19
Hello! we are sorry for inconvenience , but your country is probably restricted by Netent provider, and you are excluded from all bonuses.
Lakandan
15:21
well, I've been playing Netent games from Trada and Thrills and it is not posted that my country the Philippines is excluded
15:22
I deposited $20 yesterday and when I did, just found out that no Netent Games for me.
15:23
Just wanna try your casino as it was posted in LCB whiich I am a member and no such restriction on my country and the fact that I was able to register and deposit
15:24
Hello, are you still there, Andrea ?
Andrea
15:25
yes of course, one moment please
Lakandan
15:26
https://lcb.org/onlinecasinobonusforum/casinos/double-star-casino-promotions-and-bonuses/new/#new
Andrea
15:27
Thank you for patience, i double check the situation, but is new ( 2 days later )
that Netent receive this restrictions and you cant play games of this provider
15:28
Did you try games of NYx and microgaming, just like to know if you could play them
Lakandan
15:29
yes I could play them . and I didn't or forgot even the welcome bonus from LCB for new players so I played as is, the money I deposited and hoping to get the free spins
Andrea
15:31
We apologize for this situation, but I can´t give you any free spins at the moment
Lakandan
15:33
Thanks for the info. At least you should put all the restrictions so that new players like me can see before committing/depositing . Thanks for your time and I think I'm gonna post this transcript to LCB so that players may know before hand . Thank you
Andrea
15:33
Thank you for understanding, have a nice day
Lakandan
15:33
closed the chat
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