Double Star Casino Discussion
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- hello I opened an account a long time ago, i opened account in GBP, because then he opened the...READ
- I did deposit yesterday and dang, over excitement, I guess, didn't put the first deposit bonus code. Well, nothing I can do now but to play my money which went fast :'( :'( But still grateful that I still have my 50 free spins on Fantasini to look forward to . But what a luck, I tried to search all the games, but can't see any Netent games . But it sure says that my country is accepted and to the fact that I was able to register and deposit . I tried to use live chat yesterday and inquire about it but a message appeared that they will go back to me the soonest , thru email at that . So up to now, no one answered about my inquiry and I guess my free spins will not show cause no Netent games for me, but Hey they said in their promotions, 50 free spins on Fantasini with a first deposit of 10 euros and ask I inquired then $20, as I use the dollar currency.
Well, i use lakandan as my username there . TY
- I think not, Maghfour Perezz . I can't see or play any Netent games, It is like at BetChan where I was a player before LCB got an exclusive for it . I can all their games except that of Netent, but CS was able to tell me that before I made my deposit to them . In Double Star Casino's case, live chat was not available when I registered and deposit and went on to play NYX games and then when I started to look for Netent games, there is non for me . Some multi platform casinos , the offer Microgaming and Netent and others, I can play all especially Netent games, but this, none.
Just wondering now how am I gonna get and play my free 50 free spins on Fantasini which is a Netent games? :'(Rated:
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- Hey, lakandan. Is your country available to play Netent games? If so, you shouldn't have problems. I've experienced that live support is usually available at noon, so I think they will figure something. I once had a similar experience, it was at Vegas to Macau casino, I just couldn't access any MG slots and support couldn't help, although I have never had any problems with MG. Good luck!
- Hello there @barebones Yes, I play at Thrills and Trada so no problem for me playing Netent games. And now, here at DoubleStar, I can't access Netent games .
Well, hopefully, if I can't play my free spins on Fantasini, at least they replace it with 50 free spins also with a 50 lines game of MG or NYX . gonna try to go on live chat if ever they go live later.
- Well , able to finally use the live chat and I guess the country restrictions be upgraded, well, my country is not restricted but not allowed to play Netent on their casinos whereas I play Netent Gams at Thrills and Trada casino
today 15:16 (19 mins ago)
How can I help you?
Why don't I have access to Netent games and and how then can I play the 50 free spins on Fantasini which is a Netent games? ty
Hello! we are sorry for inconvenience , but your country is probably restricted by Netent provider, and you are excluded from all bonuses.
well, I've been playing Netent games from Trada and Thrills and it is not posted that my country the Philippines is excluded
I deposited $20 yesterday and when I did, just found out that no Netent Games for me.
Just wanna try your casino as it was posted in LCB whiich I am a member and no such restriction on my country and the fact that I was able to register and deposit
Hello, are you still there, Andrea ?
yes of course, one moment please
Thank you for patience, i double check the situation, but is new ( 2 days later )
that Netent receive this restrictions and you cant play games of this provider
Did you try games of NYx and microgaming, just like to know if you could play them
yes I could play them . and I didn't or forgot even the welcome bonus from LCB for new players so I played as is, the money I deposited and hoping to get the free spins
We apologize for this situation, but I can´t give you any free spins at the moment
Thanks for the info. At least you should put all the restrictions so that new players like me can see before committing/depositing . Thanks for your time and I think I'm gonna post this transcript to LCB so that players may know before hand . Thank you
Thank you for understanding, have a nice day
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