Discussion: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet

hi anna, i posted to you about a week or so ago and you told me to send u pm with acct  id for TM,GE,MP,LC,and WB, and i  did, except i am kind of comp stupid still, and i dont think i did it right, so i just tried again and i am hoping i got it right this time.  anyway if you didnt get it, let me know.  thanks for your help.

Hy Anna!

i have a problem with wizbet casino!

i have withdrawed 366$ on 20-02-2011 and on 23-02-2011 they sent me an email with the confirmation!

i spoke with sam on live chat and he told me that i will have my money in my moneybookers account in 24-48 hours!

i have waited 4 days and still nothing

i have contacted live chat again and someone else told me that i must wait 30 days!!!

so what can i do? please answer to me! i have sent you a pm!!!

thanks

Thanks Tinmanfan.

I'm chuckling at myself since I quoted the wrong post to you so it made no sense. 

I meant to quote the 'merge' post regarding Jacob's post, which asked why this is in the discussion thread. (which you said had been merged).

Hi, I am new to this forum. i felt compelled to sign up and give my experience regarding bonuses and such from treasure mile etc. I have always read this forum, but this topic about monthly free spins and ND bonuses etc for depositors I have been looking for the answers to since  I joined TM. I will try to keep it short because i could ramble on all day about it. First of all i am fairly new to this online slots to begin with. I live in california and have always been loyal to my harrahs group in las vegas who own cesars palace and every good casino there is in las Vegas. When i joined my first casino in vegas years back i got lucky because the casino i chose to start with years later was harrahs first takeover so i have been with them long time and they give you the world and you dont have to be a high roller. Point is loyalty programs are just that being loyal to the players that come back and deposit regularly and not just the high rollers because Im sure most of are not but we like to play and get a few perks along the way.

First of all I dont know many of online gambling dos and donts like taking bonus codes from websites like this one. After much reading and weeding out i narrowed it down to this casino seemed the most honest and reputable. I joined TM six months ago. Just figuring what group own who was a whole lesson in itself but ive conquered that one. Since reading this forum where i get the best info and reading many others i noticed where to find TM Mandarin Palace (which I also joined) bonus codes. It got me curious as to why I had to find the codes online here as opposed to the casinos sending me any. Then I read about free spins monthly etc but wasnt sure how that worked so ive been asking TM so many times how do I receive these monthly bonuses etc and the answer I have gotten is keep depositing you will. They only go to certain people, and so many other answers. It wasnt until I read this today finally I got some type of real answer since Anna works for TM and has posted. I have made 4 to 5 deposits every month since I joined back last October and I have never once received an email with special invite or free ND bonus. I have only gotten regular weekly deposit bonuses which by the way live chat talks to you that we should bow down and kiss the ground they walk on for having them. My answer to that is at the end of the day if you win they arenet giving you anything since if I am correct they remove from payouts cant remember now. I have used a couple of bonues I found here that have worked for me. Im confused about those too what works what doesnt why, and if you win since it wasnt personallly sent to you in the first place i read they wont pay you. Still not sure if this is true or not. Thats another question if it accepts code and your eligible for it why on earth didnt they send it to me in the first place. So do we know if TM and MP have these free monthly spins etc. Whenever i try to get info from the casino they are very evasive (albeit usually quite polite when they lie and tell you something else) so I still dont know what I should be getting that the casinos keep a secret about. Why isnt it posted anywhere cant tell you how many times i tried to google to find out. When i mentioned it again yesterday at TM she gave me 25.00 for free to shut me up. I thought she was being nice. Im thinking now i should of gotten a little more after reading up on it. I still like playing at this group of casinos but im sort of in the dark and a little upset that I have to hunt for info and then get lied to by customer service. Yesterday i was told to gamble more. I dont want to abuse any bonuses and never will but if your going to play and be loyal give a little back, and dont hide info about it and have to learn from forums.

As far a grand prive group thats a whole other story which I will post under those casinos. I decided to deposit at 2 of their casinos last night because the perks had free spins etc and wanted a little more bang for my buck. I got a bang alright. I spent  2 hours spent trying to claim the free spins. Thats the only reason i deposited there and it wasnt much thank god. They are crooks and if I could of put my fist through the phone I would have. Im very easy going but when im told im not going to get those free spins and told that i already got a bonus (which i found on forum months ago) the first time I downloaded casino but didnt choose to deposit until the promos came out the other day with free spins wasnt working for me. Before i deposited i explained that I had downloaded but never deposited before with live chat and asked if i could reinstall etc and they said yes even got his name and kept the chat session. I can see why that casino groups reputation surpasses them. They are crooks I will post what happened  on that forum. Never have I ever been treated so rudely and accusastory of things i have never done. 2 hours wasted of my life trying to get them to honor what they had set up with affiliates to download. A complete bunch of very rude morons that need to find a new job.I must say TM have always been nice they just have never told me the truth when I asked and have always gave some staple answer gamble more. Anyway be safe to say i will never ever gamble even if its free at any grand prive casino. I will stick with TM etc but would like to sort out what we should be getting and the truth as to why I have never recieved any special email never once since I started gambling there. Its the only casinos I gamble at but think perhaps I shouldnt be. Since being new to all  this what is PM i keep reading. Bare with me while i fgure out how to navigate this forum im still confused. Im confused on this whole ND thing too. thanks for listening to my ramble but it has been bugging for months now not getting answers until i found this today.

Sorry i was so hot under the collar regarding this topic for a while now and dealing with grand prive for 2 hours over something they were offering to entice you to their casinos and try to renig on it and making me feel like i was stealing from them I forgot to even introduce myself. I will do that tomorrow because im going to bed now. Now I realize why ive never gambled online before and stick to land based casinos that treat you so well no matter what type of player you are.  I didnt check my spelling either like I said im completely new to this forum and just wanted to get this of my chest and figured out how to use the forum tommorrow. Thanks for hearing my ramble on about it.:):)

  Hi Laura, nice to have you here. AND nice to find someone's elses posts longer than any of mine. You certainly have alot on your mind. May I suggest taking a break from these casinos, and try different ones and use their support for information,etc. There's alot of terrific people in those live chat boxes. There are so many casinos to check out, don't get hung up on caca ones. After you interact and get some helpful feedback and learn what to do and not to do, go back to the casinos troubling you and attempt reasoning with em again. There's alot to learn and you will. Just remember to be nice with them, cause most of the time it will come back. Hope this made you a little more comfortable, if I really didn't answer  what you were asking. Good luck

Laura, your best bet as regards the monthly free spins & loyalty is 2 private message (that's the PM u asked about) Anna, who is the casino rep.  She has been absolutely wonderful & I'm sure she'd b happy 2 answer some of your concerns.
Oh, & welcome 2 the forum

I was playing at Wizbet last night with the 100% bonus +10 free spins , I used both codes and accidentaly started playing the 10 free spins before my deposit +bonus,I went back to the lobby and play my deposit , I made the playthru but still have pending bonus from my free spins ,I went to support for help ,I asked this Guy Will" to remove the pendeing bonus , but he told me that I have to play my pending bonus before cash out .I ended up playing my deposit with almost 80X , I couldnt make it with my bonus from the free spins after I made the playthru from my deposit , I lost everything , The casino CHEATED on me really bad , IM SO MAD with this casinos rigth now.The  Guy said now one will help me with this cuz It was my mistake.

%#$%^^%&*%^, clearing my throat, Hi Anna, I obviously haven't been to this part of our forum in awhile. I thought, since you stated the medal program had been fixed, but then I read changed, and you we're still honoring the medals, I might throw my hat in the ringer, and see if I could comped for my medals. Please don't ask me how many I won, it was awhile back. However I did win a few. Your help is appreciated. I can PM you with my email address if desired.
                                    thanks, Rico

Anna,

Just wanted to let you know support has been MUCH kinder of late, even if they don't honor a CD I got in the mail, they are nice about it.
Again, really glad you are here to help us!

Laura,
Welcome aboard. 

I see Anna already had jumped in to help you.  Good Luck with the outcome. 

I have to admit I didn't read your entire post, my eyes bleed after a few sentences. No offense to you, I must just have a limited attention span.

dear annna thank you for responding to my pm about the way i was treated buy your casinos but it is goining a little far to ask us to send in the cd s and letter s u  send us to prove we got one when the cod e wont work. i am not a liar and ya know i am getting damn sick of it. spazz03

You're Welcome, Anna.

It's easy for us to jump all over the casino but they are a business and we need to be fair to them as we want them to be fair to us.

I got an email for Wizbet for code SEXYSLOT20FS for free spins on Alladins Loot. 

Ronald said I wasn't eligible.

I did let him know I would contact you, Anna, to ask I just be removed since I get emails for free spins on the casinos I don't deposit at but NOT for the ones I do.

When I asked why I got the email, he stated the code was for brand new players only.  THEN he changed his story and said I already used a welcome bonus.


*confused*  Which answer is it?

Looks like Anna ditched us.

Sorry to say I uninstalled my casinos since Dean did not honor an email and talked in such circles to come up with an explanation as to why.

Sorry I defended the group on more than one occassion.

Thanks for the reply, Anna.

I understand sometimes someone other than your casino will send emails which are not valid.  That didn't seem to be the case since I was told it was a valid code, I just wasn't on the list.  Strange since I did get an email.

Sorry for being crabby.. it was just very frustrating.

I know how you fell Gabby!  I tried Treasure Mile with a bonus code and was so impressed with the quality of the slots, being from the U.S we don't have the "fancy" ones like Microgaming . Anywat so I went to all the sister sites and opened an account, recieved multiple emails from them and none of the codes could be redeemed. When I talked to customer service at Wizbet she told me that I should have waited to download...????????????  Ok whatever...yesterday I uninstalled all of their programs and unsubscribed to all the emails they sent me today......Some other casinos will be glad to take my money

I was all excited to get this email. I thought, great, since the casino I loyally deposit at turned out to be less than favorabe, I was going to switch to this group.

Flag this messageGabby - Your Birthday Gift from Mandarin PalaceFriday, April 15, 2011 9:00 AMFrom: "MandarinPalace.com" Add sender to ContactsTo:
Hi Gabby,

May your birthday week be filled with prosperity and happiness the Mandarin Palace way.

Please accept a special Birthday Gift from the Mandarin Palace, with many thanks to you for your loyalty.

To claim your exclusive birthday bonus, please contact our support desk via our toll free telephone number, email or live person chat.  One of our friendly agents will gladly assist you.

To find out more about our loyalty tiers and your Birthday benefits please visit our loyalty page:  

Wishing you Health, Wealth & Wisdom,

Tom Lee
Casino Manager

Email: support@mandarinpalace.com
Toll Free:    USA  888-793-6477        
               UK     00800 - 203 - 3333    




I contaced support and was told all I would get was 100% match bonus.  The same as everyone else is able to claim today.

Some ' special birthday gift'. 

I was all excited to get this email. I thought, great, since the casino I loyally deposit at turned out to be less than favorabe, I was going to switch to this group.

Flag this messageGabby - Your Birthday Gift from Mandarin PalaceFriday, April 15, 2011 9:00 AMFrom: "MandarinPalace.com" Add sender to ContactsTo:
Hi Gabby,

May your birthday week be filled with prosperity and happiness the Mandarin Palace way.

Please accept a special Birthday Gift from the Mandarin Palace, with many thanks to you for your loyalty.

To claim your exclusive birthday bonus, please contact our support desk via our toll free telephone number, email or live person chat.  One of our friendly agents will gladly assist you.

To find out more about our loyalty tiers and your Birthday benefits please visit our loyalty page: 


Wishing you Health, Wealth & Wisdom,

Tom Lee
Casino Manager

Email: support@mandarinpalace.com
Toll Free:    USA  888-793-6477       
                UK    00800 - 203 - 3333   




I contaced support and was told all I would get was 100% match bonus.  The same as everyone else is able to claim today.

Some ' special birthday gift'. 

Hi Gabby,

I’m sorry to hear about your dissatisfaction with the 100% deposit birthday offer. The birthday offers are according to our Loyalty program as pointed out in the email . This offer is thus specialized to the loyalty tier you are in. You are right saying that people who are in this tier are also able to receive the 100% match up bonus. We are changing the emails slightly that the offer is clear at first instant.  If you have any suggestions on how to improve on the offer further I’m more than happy to hear them. Just PM me – we are always looking for way to improve.

Thanks and have a great Easter!

Anna

I give up on the GE casinos.  I've had tech problems out the rear.  Bonuses/free spins are sparse, support is inconsistent, they won't offer free spins until tech problem is fixed (I'm unable to deposit because of it, and my birthday bonus was the 100% match, as well, and I've deposited tons.  I'm done.

LUCKY CREEK IS AWESOME!!!! I requested a withdrawal of 4,000.00 on sunday evening and it was wired to my acct this morning.

I deposited 25.00 with a bonus code

I can't find the thread Anna posts in.

The group advertises Visa Gift Cards (the only deposit method I will use). 

I have tried over a few months using several different cards and none will work at this group. Uggh. They all worked just fine at other casinos.

I have spoken to support each time.  They promise to have a manager or finance look into and get back to me. 

3 months is a long time to wait.

An awful lot of work and hours spent TRYING to deposit.

Grrrrrrr.

Hi ya Gabby.

I personally use my bank Visa debit card and never had any problem so I don't really know about using prepaid gift cards...

You can post your question/problem in the direct casino thread here---->Direct casino support

Hope you will get the answer.