I think this conversation sums up this casino. Especially the last bit.
Collin: Welcome to support
Collin: How can i help you ?
EER80582112: i sent an email yesterday to claim my 50 free spins from my scratchcard, but they still havent been added
Collin: That is for new players only Craig
Collin: You been with us since 2013 already ..
EER80582112: no, i got crtchcr in the mail
Collin: Oh ok , do you have the code for me
EER80582112: a thor one
Collin: Best of luck
EER80582112: sorry ive declined them
EER80582112: the slot for the 50 free spins is on thor
EER80582112: that bonus did not list thor as games to play
EER80582112: plus, it stated it was a sign up bonus
EER80582112: can 't you give the real bonus please?
EER80582112: are you here?
Collin: why you do that craig ?
Collin: hold a sec
EER80582112: you added the wrong bonus
Collin: What it is not wrong
EER80582112: the free spins should be on thor
Collin: That is the 50 free spins .
EER80582112: thats what the scratchcard says
EER80582112: the bonus you added said thor wasnt allowed
EER80582112: and it said it was a sign up bonus, which clearly it isnt
Collin: Hold for me
Collin: Are you sure ?
Collin: The correct bonus was added .
EER80582112: it says it big letters "win up to 100 free spins on...Thor
EER80582112: with a picture of him and his hammer
Collin: I will have to chat to the marketing team , please give me a few minutes
EER80582112: looking very similar to me
Collin: Yes i know that mate , just hold on .
EER80582112: wow thats a long few minutes
Collin: Yes it is
Collin: Sometimes looking for freebies does take long hey .
EER80582112: hows sneezy and bashful
Collin: So please keep holding ..
Grand Reef Casino Free Spins Issue
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