Grand Reef Casino Free Spins Issue

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    Last post ago over 2 years by blueday
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    cranders79

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        cranders79

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        I think this conversation sums up this casino. Especially the last bit.



        EER80582112: hi

        Collin: Welcome to support

        Collin: How can i help you ?

        EER80582112: i sent an email yesterday to claim my 50 free spins from my scratchcard, but they still havent been added

        Collin: That is for new players only Craig

        Collin: You been with us since 2013 already ..

        EER80582112: no, i got crtchcr in the mail

        EER80582112: scratchcard

        Collin: Oh ok , do you have the code for me

        EER80582112: a thor one

        EER80582112: SP1975F

        Collin: Added

        Collin: Best of luck

        EER80582112: sorry ive declined them

        EER80582112: the slot for the 50 free spins is on thor

        EER80582112: that bonus did not list thor as games to play

        EER80582112: plus, it stated it was a sign up bonus

        EER80582112: can 't you give the real bonus please?

        EER80582112: are you here?

        Collin: Really

        Collin: why you do that craig ?

        Collin: hold a sec

        EER80582112: you added the wrong bonus

        Collin: What it is not wrong

        EER80582112: the free spins should be on thor

        Collin: That is the 50 free spins .

        EER80582112: thats what the scratchcard says

        EER80582112: the bonus you added said thor wasnt allowed

        EER80582112: and it said it was a sign up bonus, which clearly it isnt

        Collin: Hold for me

        EER80582112: holding

        Collin: Are you sure ?

        EER80582112: yes

        Collin: The correct bonus was added .

        EER80582112: it says it big letters "win up to 100 free spins on...Thor

        EER80582112: with a picture of him and his hammer

        Collin: I will have to chat to the marketing team , please give me a few minutes

        EER80582112: looking very similar to me

        Collin: Yes i know that mate , just hold on .

        EER80582112: holding

        EER80582112: wow thats a long few minutes

        Collin: Yes it is

        Collin: Sometimes looking for freebies does take long hey .

        EER80582112: hows sneezy and bashful

        EER80582112: ouch

        Collin: So please keep holding ..
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        cranders79

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        The funny and strange thing is that they cannot even locate the free spins they sent me in a scratchcard. Some allusive promotion.

        So instead they just gave me £50 to use on whatever slot I want. Nice to get a free £50, not sure this out weighs their lack of knowledge.

        They really do not like customers.


        Collin: 50 bonus added , you can use this anywhere craig

        EER80582112: ok cool cheers

        Collin: Cheers

        EER80582112: wheres the terms please

        Collin: Read the back of the card , it is on there

        EER80582112: ah ok cheeers

        Collin: Cheers

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        blueday

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          You would think these casinos would keep their live chat reps informed of what offers are around.  At least they gave you something to keep you happy. 

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