Lucky Red

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    Last post ago almost 7 years by
    13oclock
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    cheetahwind

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        cheetahwind

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        I used the LCB exclusive chip before and never had an issue.  Just had to make a $21 deposit with my QT account and then approved my withdrawal within hours.  For the chip you used did you make a deposit yet to your account?
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        yup...the issue goes to the disposable CC I used and address issues
      • No avatar a78
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        ..and I'd dep again happily if my withdraw goes through
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        Shelli

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        GOOD LUCK ALL!!!!
        Bingo Baby!!! ;-)
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        Hey 13,

        I am just curious, but what was the MAX cash out with the chip?

        Because it probably would be worth it for them just to pay you especially since you deposit with them!

        You can PM it to me if ya want.  HEHE
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        nah, im not shy..it's just a lousy hundred bucks..and I even emailed the rep saying, hey, im happy to turn right back around and put some of it back into lucky red and even alladin's if ya wanted and that they could hold me to it
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        cheetahwind

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        Have you tried e-mailing support@clubworldcasinos.com and asking it to be escalated to the casino manager or security?  I know it says Club World in the e-mail address but when I had some account issues a while back with Aladdins.  I just e-mailed them and they took care of me within 24 hours.  Even security called with a personal apology for the cashiers incompetence.
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        hmm, there' an idea...I have talked to the rep here and the reps online and by phone and the cashier. Though the cashier tells me security closed it because of  fraudulence..pfft, I'm me, and they're welcome to phone me...Lord knows they've enough ID to verify me, lol
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        cheetahwind

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        Well after using 6 different cards in a certain period of time I had my credit card option blocked.  I called in the support person told me to shoot them an e-mail.  The next afternoon around 2ish, I got a call from some foreign number.  Answered it and it was security calling to ask me a few quesitons.  After I had a friendly chat with them, I kid you not within 10 minutes they had everything fixed in the cashier.  That'll teach me for buying multiple $50 gift cards. LMAO
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        Shelli

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        LOL!!!!  My jewelry box has more "gift cards" in it than jewelry!!!!!     
      • No avatar a78
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        lmao shelli..i always threw them out if I didn't withdraw off one..apparently Lucky Red wants you to keep your disposable cards
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        blueday

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          So 13 - let me get this straight in my head.

          You moved and you notified them of your change of address.  Do they have a copy of your email notifying them of your change of address?  Did they respond to that and if so, do they have a copy of that too?

          You used disposable deposit cards and threw them away and they want these.  So there is no chance of that.

          What else do they require from you?

          blue

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          thats it hun
          1. proof of old address...and i wish i could but i couch surfed for two months, so no mail or ID there, but loads for my residence now
          2.ya, i save them now, but didnt keep the one i depped on, cuz i didnt make playthru and wasnt withdrawing on it..this is a free chip (and yes, i doubly made sure I qualified for it..thats not the prob..they want the card
          3. yup..got the email from the casino saying they forwarded my change of address..i keep ALL my emails
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          Subject: Your Enquiry to Lucky Red.
          Date: Sat, 12 Dec 2009 23:15:08 +0000
          From: support@luckyredcasino.com
          To: hotformale@hotmail.com


          Hello James,

          Thank you very much for contacting Customer Services.

          Hope you are doing well.

          Further to your enquiry I would like to inform you that I left a note in your account about your new address.

          The Cashier will be able to update your account as soon as we will receive copy of an utility bill.

          If you have any further questions or queries please do not hesitate to contact me.

          Maria

          Customer Support

          LuckyRedCasino

        • No avatar a78
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          Hello James,

          Thank you very much for contacting Customer Services.

          Hope you are doing well.

          Further to your enquiry I would like to inform you that If you do not have any utility bill on your name

          You can send a Bank Statement or any official Document.

          You can send in the Government Mail you have, the Cashier will be able to tell if it is fine for the approval.
          If you have any further questions or queries please do not hesitate to contact me.

          Maria

          Customer Support

          ClubWorldCasinos

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          i sent two pieces of govt mail with my address here, goct ID here, paper and picture..i have those emails too

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