Disturbing Rival casino T&C's

my account promotion is all gone so i was ask livesupport they said i have multiple account on base rival casino account. I don't get it. I have few different rival casino account but they are all different casino. anybody explain to me please

info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 13seconds. An operator will be with you shortly.
info: You are now chatting with 'George'
jung kim: hi?i request withdraw but they ask me send form but i can't find form in the website
George: Welcome to Cocoa Casino's Live Support. How may I assist you?
George: May I have your Login name and email address please?
jung kim: i was trying to reach vegasday casino
jung kim: this is cocoa casino?
George: we do support  for both
jung kim: ok
George: 'may I have your login and email for vegas days casino?
jung kim: lovekim and [removed personal email address. Jimbeaux}
jung kim: also my promotion is all gone. can u explain to me why there gone?
George: the email with the form has just been sent to your email address
jung kim: ok
jung kim: and my account promotion
jung kim: why they all gone?
George: I'm sorry to inform you that your account is not eligible for promotions due to multiple duplicate accounts. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions.
jung kim: i don't have multiple account
jung kim: can u check again?
George: you have multiple accounts on rival based casinos
George: that is not allowed
jung kim: what a u mean?
jung kim: they not same casino
George: you can email the promotions manager and they will review your account\
George: only they are authorized to lift the bonus ban
George: you can email us at
jung kim: i have few rival casino account but they are all different site
George: support@vegasskycaino.com
jung kim: i understand but can u explain to me/
George: and we will forward the email to the promotions manager
George: they will be able to give you more details on the bonus ban
jung kim: not allow to have account
George: and also lift the ban
George: when they review the account
jung kim: i'm not looking for bouns now
jung kim: i wanna make sure clear
George: ok. I understand
jung kim: but i don't get it
George: please send the email so they can review your account
jung kim: i have few different rival casino acccount why that is problem?
George: and they will also be able to give you an explanation on your accounts current status
jung kim: ok
jung kim: thanks
George: You are very welcome.

WOW, these guys are sick So now they are Vegas Days, Cocoa Casino, RockBet, Vegas Sky and This is Vegas It is not illegal to have different accounts at seperate RIVALS, RTGs... This is getting ridiculous, and scandalous!!! I am so afraid to make anymore deposits at RIVALS and for that matter almost anywhere now. Maybe I'll just be a whore (chip whore, that is)

I went to Vegas Days terms and conditions page to see what i could dig up there before going to Live support to see if i could get clarification on this.

Just so folks can see things in context their Terms and conditions are Here.

I found a few things that are disturbing and will paste them here for folks to decide for themselves.

4. Only one first deposit promotion may be active across all Bonne Chance NV casino properties. A player is welcome to open one account at each, but will only be able to claim and receive one first deposit bonus at a time. Once the promotion is completed, the player may then claim a first deposit bonus at any subsequent property if they continue to be eligible.

This was the first thing I found, but on scrolling down further on the page i found this shocker.

"Once a player has signed up, deposited, and claimed a promotion at one of our casino properties they will not be permitted to claim a promotion at any of our other properties. As stated above, this will result in all winnings becoming null and void."

As we have already connected this casino to Vegas Days, Cocoa Casino, RockBet, Vegas Sky and This is Vegas The above statement raise some serious concerns as it seems to imply that if you have ever claimed a promotion at any of these casinos... all potential future winnings are instantly voided. Let me further state that nowhere on there website do they give a list of what other casino properties they include in this.

And finally, this little Gem:

"The Casino reserves the right to annul privileges to promotions and/or in rare cases suspend a player's account and refund any deposits if upon review of transaction records it is concluded that the player is applying strategies considered to be abusive in nature. This includes playing excluded or banned games before wagering out almost exactly the minimum required on allowed games."


So you spend hours working through the playthrough requirement, finally make it and have money left to cash out... but in doing so... you will Void all the winnings... because you made the playthrough??????

All the above are direct quotations from the Vegas Days casino's Terms and conditions page as displayed on this date.

"VegasDays is a casino owned and operated by Silverstone Overseas Limited, Ingles Manor, Castle Hill Avenue, Kent, Folkestone, United Kingdom (hereafter "Silverstone") a company wholly owned by Bonne Chance NV (hereafter "BC"). Bonne Chance NV is a company incorporated, licensed and regulated by the Government of Curacao for the purpose of operating an online casino"

The same thing happened to me with the RTG casinos...I don't play at any of them anymore!

A full list of casinos owned and operated by Silverstone Overseas Limited.

Superior casino
Irish Luck Casino
Rockbet Casino
This is Vegas Casino
Pantasia Casino
Cocoa Casino
Paradise 8 Casino
Vegas Sky Casino
Vegas regal casino
Lion Slots casino
Mayan Fortune casino
DaVincis Gold casino
Vegas Days Casino

I am currently a depositing member at Pantasia, Rockbet, This is Vegas and Vegas Days. I am off now to look at terms and conditions for each of these casinos to see if their pages confirm those found at Vegas Days.

Same thing here. More than one account across sites owned by Silverstone overseas ltd, which is owned by Bonne chance nv, and all of my accounts got locked for the same reason. I was then "blackmailed", if you can call it so, by their promotions department to either make a deposit within next 24 hours on one account of my choice which will be unlocked for 24 hours, not more, and they will reconsider their decision to lock my accounts. Yeah, right, they are the only casino provider and I have no choice, lol.

Those T&C quotes are really something, something bad. They own even more sites, almost all of the rival based casinos are theirs, as far as I know only site on Rival not owned by them is Slot`o`cash.

While we are on similar topic, avoid all Casino Rewards casino as well, you can play and maybe cashout, never happened there. They see taking a first deposit bonus as bonus abuse and until one has made deposits in amount which they think is sufficient, they don`t give ratio or something like that, one cannot claim loyalty points at all, claiming loyalty points has 40x playthrough so its not like they are giving cash. Also they see use of autoplay option as not allowed when playing with bonus money.

Once again, read all terms people before rather than later.

Ok, Contacted Live support at Rockbet Casino regarding the Terms and conditions I posted earlier. I am posting the chat transcript so there is no misunderstandings.

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 48seconds. An operator will be with you shortly.
You are now chatting with 'Ray'
Ray: Welcome to RockBet Casino Live Support. How may I assist you?
James: Good morning ray
James: I may have a problem
James: I was just informed on a casino board I moderate that depositing and accepting a bonus with any other Silverstone casino voids all future winnings
James: as per your terms and conditions
James: I find myself at a quandry because i currently play and deposit at 4 of your casinos
James: is this correct?
James: "Once a player has signed up, deposited, and claimed a promotion at one of our casino properties they will not be permitted to claim a promotion at any of our other properties. As stated above, this will result in all winnings becoming null and void."
Ray: But you are here with the Rival based casinos.
James: I am...
James: and enjoy playing
James: which is why i play at more than one
James: the above quote is from your terms and conditions page
James: do you see where my concern is
Ray: But you said Silverstone casinos, which we are not.
James: I regularly deposit, and claim bonuses with each casino
James: Ray, your casino is owned by Silverstone Overseas Limited
Ray: because here at the Rival based casinos, you are allowed to have 1 account at each casino.
James: which includes 13 casinos
James: Superior casino Irish Luck Casino Rockbet Casino This is Vegas Casino Pantasia Casino Cocoa Casino Paradise 8 Casino Vegas Sky Casino Vegas regal casino Lion Slots casino Mayan Fortune casino DaVincis Gold casino Vegas Days Casino
James: If claiming a bonus at more than one voids all future winnings...
James: I would feel compelled to inform our 13,000 forum users to this
Ray: That statement is not true. You are allowed to claim bonuses at each.
Ray: And deposit.
James: Ok... that is what I wanted to hear from your folks
James: The quote from your terms and conditions page is in error then?
Ray: On what casino page you saw that?
James: I am trying to ring the link back up right now
James: http://rockbet.com/terms
Ray: Ok.
James: second sentence under general terms and conditions
Ray: Let me peep that, please hold.
James: also found on Vegas days, Pantasia... etc.
James: Thanks for your patience in this
James: I felt it best to go directly to the source, as the thread this was posted into has had over 2000 views currently, and want to cut off panic if I am able to.
James: I did split the thread out so this info has it's own topic, which if we resolve this i can post that resolution as well.
Ray: Ok. Actually that refers back to the statement they start off with: Irregular betting patterns such as betting on red and black at the same time or odd and even constitutes bonus abuse and the casino reserves the right to void the bonus and winnings.
James: Ok...
James: Do you mind if i post this chat record to clarify that for people
James: it will help to relieve some of the concerns I am seeing posted
Ray: And if a casino denies a player bonuses due to above stated, then all other Rival will not permit a player to claim a promotion.
James: Right... i saw something about that under multiple accounts and bonus use...
James: Grin... i get hit with a lot of questions daily about Terms and Conditions
Ray: It can cause concerns indeed. But be assured that you are allowed to have 1 account per casino. On bonus abuse and such, if you get flagged by one casino, you will be flagged at the rest of them as well.
James: You may wish to bring this conversation to your marketing department to help make this a little clearer to avoid future misunderstandings
James: That is fair enough Ray...
James: Just want to be sure i am passing on the right response
Ray: Ok then, however this will be saved in the records and will be reviewed by management.
James: I will say again... i enjoy playing at rival Casinos... and at Rockbet specifically
James: Perfect Ray, I am glad I was able to bring it to your attention
Ray: Glad knowing that.
Ray: Thank you very much!
James: Before you had a rash of players contacting you to close accounts
James: You have a great day... and i will post this clarification immediatly
Ray: We appreciate your interest in the matter.
James: See you on the game floor
Ray: Thank you for using Live Support. Should you have any future questions, please contact us again.

So the gist is yes they are all affiliated, And yes, you can mess up all accounts from one by not reading the T&C's but no, claiming a bonus at one does not disqualify you at another... as long as you do not have two active at one time.

I still feel the wording in their terms and conditions could be better, and perhaps on review the casino group will make some changes.

JIm, you state:

>>>So the gist is yes they are all affiliated, And yes, you can mess up all accounts from one by not reading the T&C's but no, claiming a bonus at one does not disqualify you at another... as long as you do not have two active at one time.<<<<

Two active what? Accounts or bonuses?  If you sign up, then  isn't the account "Active"? or is it having an account, claiming a bonus and then going to another and then claiming another bonus?

Sorry gene...
Two active bonuses going at two different, related casinos with this group, at the same time.

There is no problem with having an account with each... no problem with accepting and using a bonus at each... just be sure that you do not have two active at once.

With the freebies, you actually have to wait an hour before you can claim another freebie at another casino, and it wont let you claim one while another is active...

I am unsure if the same holds true for a deposit bonus, but from what I am reading in the terms and conditions, as well as some of the complaints from players being told of the "multiple account" thing, i am making the assumption that this may have been the cause of some of it.

OK, sounds good, worries there as I happen to have a great liking for some of their slots.

We'll I have never had two bonuses active at a time anywhere and never had multiple accounts at any casino, but yet and still VEGAS DAYS (and whatever other split casino personality they feel like being) chose to ban me from promotions And per "RAY" if one bans you or locks you out they all will, WRONG, all the other promotions are still in my promotions box to claim!!!!!!  They are just a bunch of DONKEYS!!!!!!! I will stick with SLOT o CASH, they have given me the best bonuses and freebies anyway!!!!

[quote author=Jimbeaux link=topic=5938.msg37432#msg37432 date=1252583726]
I went to Vegas Days terms and conditions page to see what i could dig up there before going to Live support to see if i could get clarification on this.

Just so folks can see things in context their Terms and conditions are Here.

I found a few things that are disturbing and will paste them here for folks to decide for themselves.

4. Only one first deposit promotion may be active across all Bonne Chance NV casino properties. A player is welcome to open one account at each, but will only be able to claim and receive one first deposit bonus at a time. Once the promotion is completed, the player may then claim a first deposit bonus at any subsequent property if they continue to be eligible.

This was the first thing I found, but on scrolling down further on the page i found this shocker.

"Once a player has signed up, deposited, and claimed a promotion at one of our casino properties they will not be permitted to claim a promotion at any of our other properties. As stated above, this will result in all winnings becoming null and void."

As we have already connected this casino to Vegas Days, Cocoa Casino, RockBet, Vegas Sky and This is Vegas The above statement raise some serious concerns as it seems to imply that if you have ever claimed a promotion at any of these casinos... all potential future winnings are instantly voided. Let me further state that nowhere on there website do they give a list of what other casino properties they include in this.

And finally, this little Gem:

"The Casino reserves the right to annul privileges to promotions and/or in rare cases suspend a player's account and refund any deposits if upon review of transaction records it is concluded that the player is applying strategies considered to be abusive in nature. This includes playing excluded or banned games before wagering out almost exactly the minimum required on allowed games."


So you spend hours working through the playthrough requirement, finally make it and have money left to cash out... but in doing so... you will Void all the winnings... because you made the playthrough??????
[quote/]
YES JIM, EXACTLY!!  I HAVE SEEN THIS OTHER PLACES ALSO..THEY CALL THIS NOT IN THE SPIRIT OF FUN!!

AND VOID WINNINGS!!!!