Really?!?!?

I'm a regular depositor at GO, Crazy, Grand Vegas and Online Vegas.
When I went to log in today, I couldn't get in.  This is the conversation with live support.
I sent Zuga a PM but can't tell if it went through.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Raul'
Raul: Thank you for contacting customer care , how may I assist you?
you: Acct#xxxxxxxxx I am unable to log in, can you help?
Raul: sure
you: ty
Raul: give me one moment to check the account
you: ok
Raul: Gabby, i was checking as per management desicion you wont be able to play with us anymore..
Raul: im sorry
you: what do you mean I can't play with you anymore? I'm a regular depositor.
info: Your chat transcript will be sent to xxxxxxx.com at the end of your chat.
you: May I speak to a manager please?
you: Raul?
Raul: what happens is that you have taken advantage of more promotions than the regular..
Raul: due to this, the account will remain closed
you: I don't understand. I have only taken what has been offered and have made many deposits. May I please speak to a manager?
you: Would you please tell me how many deposits I have made with all your casinos?
you: ?
Raul: ok
Raul: give me one moment
you: ok
info: Please wait while I transfer the chat to 'ArianneJ'.
info: You are now chatting with 'ArianneJ'
ArianneJ: Thank you for contacting customer care , how may I assist you?
you: Hi, I have been a regular depositor at all of your casinos and now Raul informed me all my accts are closed and will remained closed. I don't understand.
you: Can you tell me how many deposits I have made at all of your casinos please?
you: I've made a ton of deposits and never made a withdrawal
ArianneJ: Hello Gabby
you: Hi
ArianneJ: please allow me a minute to read your inquiry
you: ok
ArianneJ: i know you've made deposits in this account
ArianneJ: but our management decided to close it
you: How many?
ArianneJ: and this is a permanent change..
ArianneJ: i can send you this information by email..
you: But why would they close it? I don't understand
ArianneJ: there has not been any activity in the account..
you: I made a deposit a couple of weeks ago
you: and with OV, GV and Crazy
you: I'm registered for a $10 tourney at Go which starts tomorrow
ArianneJ: did you pay for this tournament?
ArianneJ: can you confirm the tournament ID?
you: I bought the Tsumani tournament
you: I can't get in to see it at the moment
you: It was there last night
ArianneJ: ok.
ArianneJ: the account will remain closed Gabby
you: Can you at least explain why?
ArianneJ: that was the decision made, based on the account history.
you: I've asked, several times, how many total deposits I've made with all your casinos and have yet to get an answer
ArianneJ: i already told you
ArianneJ: i'll send you this by email
ArianneJ: we need to request a report that is not available to me right now.
ArianneJ: once i receive it
ArianneJ: i'll send it to you by email.
you: when may I expect it? I'm going to copy this chat to Zuga at LCB and get his take on it.
ArianneJ: I understand you're very upset.
ArianneJ: and i'll send you the request Gabby
you: Of course I am and the explanation makes no sense to me. Why block out, forever, a loyal paying customer?
ArianneJ: Is there anything else I can do for you?

Hi gabby,

yes i got your PM. I will contact the casino rep to see whats going on..

cheers
Zuga

Thank You, Zuga! 

My husband is also a depositor.  He tried to log in and is blocked also. 

Now it seems kind of like a personal vendetta.

Ow.. 2 accounts from the same household?

That MIGHT be the problem if you did not communicate this with the casino.

Did you have permission for 2 accounts?

Ouch might be what the problem is. 2 accounts in the same house don't set too well with casinos.

Yes, we have permission, in writing, for both of us to have accounts and both of us are depositors.

We have had the accounts for over a year and have been told, more than once, it's fine. We just can't use the same credit card for deposits.

Gah!  Still blocked.. for no reason.. with no word.

I have been a loyal depositor to the GO/Crazy/Online Vegas and Grand Vegas.

I have been perma banned.  Why?  Because I claimed deposit bonuses on my deposits!  WTH?  I was told I was free to claim bonuses on deposits but that evidently is not the case.

I have NEVER made a withdrawal. 

What did support tell me?  "You're no longer welcome at any of our casinos".  "We no longer wish to do business with you"  "We don't want you here".  Among worse. 

Wow!

Hi Gabby,

you already have posted about this issue and there is no reason to double post or create new topics.

I told you via PM that Im looking into your issue and asked for your patience.

Zuga

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UPDATE : Topics Merged

Sorry Zuga.

Please delete.