Really?!?!?

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    Last post ago almost 6 years by gabby
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    • Started by
      Mighty! Member
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    • last active 1 hour ago
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      • Avatar 26589
        • Started by
          Mighty! Member
          3297
        • last active 1 hour ago
        I'm a regular depositor at GO, Crazy, Grand Vegas and Online Vegas.
        When I went to log in today, I couldn't get in.  This is the conversation with live support.
        I sent Zuga a PM but can't tell if it went through.

        info: Please wait for a site operator to respond.
        info: You are now chatting with 'Raul'
        Raul: Thank you for contacting customer care , how may I assist you?
        you: Acct#xxxxxxxxx I am unable to log in, can you help?
        Raul: sure
        you: ty
        Raul: give me one moment to check the account
        you: ok
        Raul: Gabby, i was checking as per management desicion you wont be able to play with us anymore..
        Raul: im sorry
        you: what do you mean I can't play with you anymore? I'm a regular depositor.
        info: Your chat transcript will be sent to xxxxxxx.com at the end of your chat.
        you: May I speak to a manager please?
        you: Raul?
        Raul: what happens is that you have taken advantage of more promotions than the regular..
        Raul: due to this, the account will remain closed
        you: I don't understand. I have only taken what has been offered and have made many deposits. May I please speak to a manager?
        you: Would you please tell me how many deposits I have made with all your casinos?
        you: ?
        Raul: ok
        Raul: give me one moment
        you: ok
        info: Please wait while I transfer the chat to 'ArianneJ'.
        info: You are now chatting with 'ArianneJ'
        ArianneJ: Thank you for contacting customer care , how may I assist you?
        you: Hi, I have been a regular depositor at all of your casinos and now Raul informed me all my accts are closed and will remained closed. I don't understand.
        you: Can you tell me how many deposits I have made at all of your casinos please?
        you: I've made a ton of deposits and never made a withdrawal
        ArianneJ: Hello Gabby
        you: Hi
        ArianneJ: please allow me a minute to read your inquiry
        you: ok
        ArianneJ: i know you've made deposits in this account
        ArianneJ: but our management decided to close it
        you: How many?
        ArianneJ: and this is a permanent change..
        ArianneJ: i can send you this information by email..
        you: But why would they close it? I don't understand
        ArianneJ: there has not been any activity in the account..
        you: I made a deposit a couple of weeks ago
        you: and with OV, GV and Crazy
        you: I'm registered for a $10 tourney at Go which starts tomorrow
        ArianneJ: did you pay for this tournament?
        ArianneJ: can you confirm the tournament ID?
        you: I bought the Tsumani tournament
        you: I can't get in to see it at the moment
        you: It was there last night
        ArianneJ: ok.
        ArianneJ: the account will remain closed Gabby
        you: Can you at least explain why?
        ArianneJ: that was the decision made, based on the account history.
        you: I've asked, several times, how many total deposits I've made with all your casinos and have yet to get an answer
        ArianneJ: i already told you
        ArianneJ: i'll send you this by email
        ArianneJ: we need to request a report that is not available to me right now.
        ArianneJ: once i receive it
        ArianneJ: i'll send it to you by email.
        you: when may I expect it? I'm going to copy this chat to Zuga at LCB and get his take on it.
        ArianneJ: I understand you're very upset.
        ArianneJ: and i'll send you the request Gabby
        you: Of course I am and the explanation makes no sense to me. Why block out, forever, a loyal paying customer?
        ArianneJ: Is there anything else I can do for you?
      • Me
        • Replied by
          admin
          6673
        • last active 4 hrs ago

        Thanks for this post from:

        • Avatar 26589
        Hi gabby,

        yes i got your PM. I will contact the casino rep to see whats going on..

        cheers
        Zuga
      • Avatar 26589
        • Replied by
          Mighty! Member
          3297
        • last active 1 hour ago
        Thank You, Zuga! 

      • Avatar 26589
        • Replied by
          Mighty! Member
          3297
        • last active 1 hour ago
        My husband is also a depositor.  He tried to log in and is blocked also. 

        Now it seems kind of like a personal vendetta.
      • No avatar normal
        • Replied by
          Hero Member
          540
        • last active 3 months ago
        Ow.. 2 accounts from the same household?

        That MIGHT be the problem if you did not communicate this with the casino.

        Did you have permission for 2 accounts?
      • No avatar normal
        • Replied by
          Sr. Member
          431
        • last active 20 days ago
        Ouch might be what the problem is. 2 accounts in the same house don't set too well with casinos.
      • Avatar 26589
        • Replied by
          Mighty! Member
          3297
        • last active 1 hour ago
        Yes, we have permission, in writing, for both of us to have accounts and both of us are depositors.

        We have had the accounts for over a year and have been told, more than once, it's fine. We just can't use the same credit card for deposits.
      • Avatar 26589
        • Replied by
          Mighty! Member
          3297
        • last active 1 hour ago
        Gah!  Still blocked.. for no reason.. with no word.
      • Avatar 26589
        • Replied by
          Mighty! Member
          3297
        • last active 1 hour ago
        I have been a loyal depositor to the GO/Crazy/Online Vegas and Grand Vegas.

        I have been perma banned.  Why?  Because I claimed deposit bonuses on my deposits!  WTH?  I was told I was free to claim bonuses on deposits but that evidently is not the case.

        I have NEVER made a withdrawal. 

        What did support tell me?  "You're no longer welcome at any of our casinos".  "We no longer wish to do business with you"  "We don't want you here".  Among worse. 

        Wow!
      • Me
        • Replied by
          admin
          6673
        • last active 4 hrs ago
        Hi Gabby,

        you already have posted about this issue and there is no reason to double post or create new topics.

        I told you via PM that Im looking into your issue and asked for your patience.

        Zuga

        ________________________________________________

        UPDATE : Topics Merged
      • Avatar 26589
        • Replied by
          Mighty! Member
          3297
        • last active 1 hour ago
        Sorry Zuga.

        Please delete.

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