RESOLVED RED BET will pay winnings but not WHITEBET winnings

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    Last post ago over 4 years by blueday
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      • No avatar normal
        • Started by
          Newbie
          11
        • last active over 4 years ago
        Chat Content:
        Linda: [22:56] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
        [22:56] Hello again
        MOHAMMED AYUB: [22:56] Hello
        [22:57] You said you removed my winnings in redbet
        [22:57] because I have an account in white bet is that true ?
        Linda: [22:57] there is no pint to come as I will support your chat all night so you will get the same reply
        [22:57] Bye for now
        MOHAMMED AYUB: [22:57] These are two different casinos


        They hanged up on me, I won in Whitebet casino and in Red Bet Casino, these are two different casinos with two different websites, they removed my winnings at both saying I have multiple accounts and it is not allowed, are they out of their mind

        The worst part they hang up on my as if I am a spammer while I am their customer

        I won over 3000 in redbet and was on 1000 balance in whitebet whats wrong with them

        The casino is different , bonus different code all different


        whitebet.com
        redbet.com
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        • last active over 4 years ago
        It seems like you have been chatting before? Why don't you insert the whole chat?

        I went to the sites you mentioned and in terms and conditions on WHITEBET you can read this:

        General Terms & Conditions

        Version 3.12Last revised 3rd of September, 2012

        1. Introduction

        1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com


        And this:
        1.2 Redbet Gaming Ltd was awarded a Class 1 on Class 4 license, numbered LGA/CL1/435/2007, issued on the 23rd December, 2009, operating on NetEntertainment Casino platform

        The same is on redbets terms and condition ( https://www.redbet.com/en/about/terms_and_conditions), these conditions you must also tick in that you have read before you can register?

        So, I do not agree with you that they did a bad job. You have 2 account on the same company, but 2 different brands. Clearly stated in terms and conditions, https://www.whitebet.com/en/about/terms_and_conditions

        Of course they can not check ALL players every minute, but when they withdraw or move money yes. So when they see that you have done something wrong they should take the winnings away.

        They also say under redbet bonuses ( https://www.redbet.com/en/casino/promotions/welcome_bonus):
        13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.


        So I really do not know why you are upset. If you do not read the terms and condition when you sign up, you can't blame them
      • No avatar normal
        • Replied by
          Newbie
          11
        • last active over 4 years ago
        But why to confiscate both winnings, why not to pay one of the winnings ?

        It is obvious it was a mistake I made, so why to confiscate both is it a good casino or a casino that try to f**k winners
      • No avatar normal
        • Replied by
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          4
        • last active over 4 years ago
        Are you sure you WON in both casinos? If you please can put the rest of the chat here in forum it will show more the truth of this... you need proof to say these stuff about companies. If it is like you say, that seems wrong. But if you won in one of the casinos and had used the offer before - the confiscating of the winning is correct?! People win on these casinos all day and get their money... why should they take money that you were going to have? A winner on a casino is not bad, rather the opposite. The casinos want good publicity
      • No avatar normal
        • Replied by
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        • last active over 4 years ago
        If you won, you just need to verify your account???? All players on all companies need to do that when they are withdrawing big money. A protection for us player that nobody else is using the account.

        2.17 Whitebet retains the right to examine and confirm the identity of its Player. When deemed necessary, Whitebet will request that documentation proving the Player's identity is forwarded to its offices. At a minimum, a player must have his identity verified before being able to effect a withdrawal of over €2300. Examples of documentation requested could be certified copies of photo id's, bank statements, references, last utility bill, photocopy of credit card, etc.
        ( https://www.whitebet.com/en/about/terms_and_conditions)
      • No avatar normal
        • Replied by
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          11
        • last active over 4 years ago
        I am sure I won at both, they reset the balance at both

        also, I don't have the first chat transcript

        They justify their confiscation, but I ask why to confiscate both ? if they were honest they should honor first casino winnings

        Also, their system should recognize trying to claim bonuses in both casinos as there is a code and deny the second code, why they make 2 casinos with 2 different codes and put tircky terms to confiscate winnings, how would people suppose to know that unless they try to steal your money, so so obvious shame on them, stealing money simple as that

        here is the email from them shame on these crooks

        Hello again Mohammed,

        We already contacted many times today before.

        I replied to you in chat that when you register your account you should tag that you read Terms and Condition on our page. Without tagging it you can not even create an account with us.

        In the first page you can read :

        1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com

        https://www.whitebet.com/en/about/terms_and_conditions

        As stated in the terms and conditions for the bonus:

        Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

        Under the bonus offer you can see in Terms and conditions again that:

        13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.

        https://www.whitebet.com/en/casino/promotions/welcome_bonus

        Should you have any further queries please do not hesitate to contact us again.

        Have a nice day!

        Kind regards, Linda







        Whitebet Support Team
        Mail us: support@whitebet.com
        Call us: +46 (0)8 667 33 22
        Visit us: www.whitebet.com
      • Thsuper31
        • Replied by
          Mighty! Member
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        • last active 3 months ago
        I see this isn't the only forum you're posting in; are you looking for answers or answers that coincide with what you want to hear?
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 6 hrs ago
        i often wondered why people go to different forums asking for help before they give one a chance to try and resolve the problem
      • Thsuper31
        • Replied by
          Mighty! Member
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        • last active 3 months ago
        lol, because he got the answer to his question and it wasn't the one he wanted, so he's going to keep asking until someone agrees with him to validate his argument
      • No avatar normal
        • Replied by
          Newbie
          11
        • last active over 4 years ago
        I educated myself to have a system and policy in each thing I do

        When I play I play in a way I educated myself is the best way to win.

        When a casino is not paying I also have a policy, the policy consist of 2 parts

        1. warn other players, be careful whietbet.com and redbet is the same casino don't claim bonuses at both

        2. give them the bad publicity. The bad publicity is a policy as it is the only thing they care about - their reputation

        The forum is not only about help but about the bad publicity, the more bad publicity they get the less chance they will decide to confiscate money from you next time you play there, so look at it as a very useful policy and helpful to me and all the industry
      • Thsuper31
        • Replied by
          Mighty! Member
          2970
        • last active 3 months ago
        Ok, then it's also about GOOD publicity; both casinos have a good reputation, good casino reps, good bonuses and pay promptly.
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 6 hrs ago
        well if these casinos have good reps and another forum looked into it then just cut your losses and plkay elsewhjere IMO
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 6 hrs ago
        i was going to start a new topic about people going around different forums asking for help on something when another forum has already tried to resolve the issue and also people who get banned from a forum for serious offenses and then going to a different forum to pray on unsuspecting members.There has to be a way to stop this from happening amp;
      • Thsuper31
        • Replied by
          Mighty! Member
          2970
        • last active 3 months ago
        Frankly if he were really concerned Andy of Redbet comes in here...he could just pm Andy...in fact ill give Andy a heads up to this thread
      • Thsuper31
        • Replied by
          Mighty! Member
          2970
        • last active 3 months ago
        Sorry I've no clue why that just posted three times, I hit enter once

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