RESOLVED RED BET will pay winnings but not WHITEBET winnings

Chat Content:
Linda: [22:56] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.
[22:56] Hello again
MOHAMMED AYUB: [22:56] Hello
[22:57] You said you removed my winnings in redbet
[22:57] because I have an account in white bet is that true ?
Linda: [22:57] there is no pint to come as I will support your chat all night so you will get the same reply
[22:57] Bye for now
MOHAMMED AYUB: [22:57] These are two different casinos


They hanged up on me, I won in Whitebet casino and in Red Bet Casino, these are two different casinos with two different websites, they removed my winnings at both saying I have multiple accounts and it is not allowed, are they out of their mind

The worst part they hang up on my as if I am a spammer while I am their customer

I won over 3000 in redbet and was on 1000 balance in whitebet whats wrong with them

The casino is different , bonus different code all different


whitebet.com
redbet.com

It seems like you have been chatting before? Why don't you insert the whole chat?

I went to the sites you mentioned and in terms and conditions on WHITEBET you can read this:

General Terms & Conditions

Version 3.12Last revised 3rd of September, 2012

1. Introduction

1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com


And this:
1.2 Redbet Gaming Ltd was awarded a Class 1 on Class 4 license, numbered LGA/CL1/435/2007, issued on the 23rd December, 2009, operating on NetEntertainment Casino platform

The same is on redbets terms and condition ( https://www.redbet.com/en/about/terms_and_conditions), these conditions you must also tick in that you have read before you can register?

So, I do not agree with you that they did a bad job. You have 2 account on the same company, but 2 different brands. Clearly stated in terms and conditions, https://www.whitebet.com/en/about/terms_and_conditions

Of course they can not check ALL players every minute, but when they withdraw or move money yes. So when they see that you have done something wrong they should take the winnings away.

They also say under redbet bonuses ( https://www.redbet.com/en/casino/promotions/welcome_bonus):
13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.


So I really do not know why you are upset. If you do not read the terms and condition when you sign up, you can't blame them

But why to confiscate both winnings, why not to pay one of the winnings ?

It is obvious it was a mistake I made, so why to confiscate both is it a good casino or a casino that try to f**k winners

Are you sure you WON in both casinos? If you please can put the rest of the chat here in forum it will show more the truth of this... you need proof to say these stuff about companies. If it is like you say, that seems wrong. But if you won in one of the casinos and had used the offer before - the confiscating of the winning is correct?! People win on these casinos all day and get their money... why should they take money that you were going to have? A winner on a casino is not bad, rather the opposite. The casinos want good publicity

If you won, you just need to verify your account???? All players on all companies need to do that when they are withdrawing big money. A protection for us player that nobody else is using the account.

2.17 Whitebet retains the right to examine and confirm the identity of its Player. When deemed necessary, Whitebet will request that documentation proving the Player's identity is forwarded to its offices. At a minimum, a player must have his identity verified before being able to effect a withdrawal of over €2300. Examples of documentation requested could be certified copies of photo id's, bank statements, references, last utility bill, photocopy of credit card, etc.
( https://www.whitebet.com/en/about/terms_and_conditions)

I am sure I won at both, they reset the balance at both

also, I don't have the first chat transcript

They justify their confiscation, but I ask why to confiscate both ? if they were honest they should honor first casino winnings

Also, their system should recognize trying to claim bonuses in both casinos as there is a code and deny the second code, why they make 2 casinos with 2 different codes and put tircky terms to confiscate winnings, how would people suppose to know that unless they try to steal your money, so so obvious shame on them, stealing money simple as that

here is the email from them shame on these crooks

Hello again Mohammed,

We already contacted many times today before.

I replied to you in chat that when you register your account you should tag that you read Terms and Condition on our page. Without tagging it you can not even create an account with us.

In the first page you can read :

1.1 Whitebet.com ("Whitebet") is a brand ultimately owned by Redbet Gaming Ltd, which is a company registered on the 6th day of March, 2008, under the laws of Malta; Registration number: C 43731 registered address: Apt 21, Suite 40, Charles Court St. Luke's Road, Pieta, PTA 1027 Malta. Any references to Whitebet shall be construed as constituting a reference to Redbet Gaming Ltd. Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com

https://www.whitebet.com/en/about/terms_and_conditions

As stated in the terms and conditions for the bonus:

Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.

Under the bonus offer you can see in Terms and conditions again that:

13.Only one use of this promotion is allowed per person, account, address, computer and IP address. We reserve the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.

https://www.whitebet.com/en/casino/promotions/welcome_bonus

Should you have any further queries please do not hesitate to contact us again.

Have a nice day!

Kind regards, Linda







Whitebet Support Team
Mail us: support@whitebet.com
Call us: +46 (0)8 667 33 22
Visit us: www.whitebet.com

I see this isn't the only forum you're posting in; are you looking for answers or answers that coincide with what you want to hear?

i often wondered why people go to different forums asking for help before they give one a chance to try and resolve the problem

lol, because he got the answer to his question and it wasn't the one he wanted, so he's going to keep asking until someone agrees with him to validate his argument

I educated myself to have a system and policy in each thing I do

When I play I play in a way I educated myself is the best way to win.

When a casino is not paying I also have a policy, the policy consist of 2 parts

1. warn other players, be careful whietbet.com and redbet is the same casino don't claim bonuses at both

2. give them the bad publicity. The bad publicity is a policy as it is the only thing they care about - their reputation

The forum is not only about help but about the bad publicity, the more bad publicity they get the less chance they will decide to confiscate money from you next time you play there, so look at it as a very useful policy and helpful to me and all the industry

Ok, then it's also about GOOD publicity; both casinos have a good reputation, good casino reps, good bonuses and pay promptly.

well if these casinos have good reps and another forum looked into it then just cut your losses and plkay elsewhjere IMO

i was going to start a new topic about people going around different forums asking for help on something when another forum has already tried to resolve the issue and also people who get banned from a forum for serious offenses and then going to a different forum to pray on unsuspecting members.There has to be a way to stop this from happening amp;

Frankly if he were really concerned Andy of Redbet comes in here...he could just pm Andy...in fact ill give Andy a heads up to this thread

Sorry I've no clue why that just posted three times, I hit enter once

Loks like Keith is the rep here, I pmed him

HI Guys, Girls,

I've read all the posts here and at another well known forum. I will today get the full chat transcripts for every chat, and every email from this player.

We never hide that Redbet, Whitebet and even Heypoker are linked. Indeed I give bonuses from all 3 in this very forum.

The unfortunate thing is that I have to be very careful what I say in a public as I am restricted by data protection in a way that the player isn't!

What I can assure you all is that I will review this is full and give you guys as best of an update as I can, and also IF there is any mistakes or wrong doing then I will correct this in full.

I will keep you all updated

Keith

I havent heard any bad things either about these casinos.

but i will say this, i always ask if a casino has sister casinos and i always ask beforehand if we can have an account with each of the casinos

It is a GOLDEN RULE: it is logical....

For example

Recently i saw a thread on this forum about gala casino where u get 10 free i contacted live chat and the first question i asked was, can you check if i already have an account with this casino as i have a galabingo account and it allows me to log into the galacasino too, and they said no i only have the bingo account and that i can make a new account for the casino, so they said i can have an account in the casino and the bingo, so some allow it, but others not

you should always ask

so to end the argument, it is your own fault and i am sorry you didnt think before u did win at both of these casino

just be more careful

LuckyRJ

Hello Guys & Girls,

As you mentioned this has been posted on other forums. Our Head of Casino Andy uses one of these forums (you even confused me with him, I wish as long as we swap salaries )

Anyway, this his his exact response to this player and can explain in a far better way than I could!

"OK I have it now.

Firstly I have to say that the way you repeatedly abused out support staff and threatened us with multiple forum posts was extremely rude and I would urge you to moderate your language and manners in future.

Here's what happened.

You created an account on one of our brands and within minutes created an account on another, taking the welcome bonus on both.
You were even playing on both casinos at the same time!

Now here's the funny part.
Your winnings from Redbet (the second casino you joined), €1407 were removed because of this violation.
BUT
You were contacted via email asking for verification docs so that we could pay the €2900 you won on Whitebet!
You were so busy ranting and swearing at the Customer Service reps that you repeatedly ignored the fact that they were telling you that you would get paid the first winnings.

So there you have it. You are getting paid for your initial winnings because it's already in process and our policy is always to pay for the first casino winnings because at that point nothing untoward had happened (and you're lucky because due to the fact that you were playing two bonuses on two casinos at once you could have had both sums confiscated).


I'd just like to add that you are no longer welcome at any of our brands due to your despicable manners. Send your docs in, take your money and then I'll close your accounts.

Andy"

Have a great day!

I misunderstood RedBet support as they did say from the beginning they are going to pay the bigger win, I apologize it was my mistake and I take back the bad words.

To Red Bet - I had a touch year, I haven't got paid by couple of casinos some bigger cashouts and I jumped to bad conclusion

sad for the player,but like RJ said-your own fault.One less good casino to play at for u which is next to impossible to find these days.Oh well GL anyway 8'|

Being as RedBet are paying your winnings on the first casino in their brand you opened, I have changed the topic title to resolved and also that Red Bet account will be paid. 

Thanks Redbet Keith for the resolution.

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