Redbet 13th cashback

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Last post made 12 years ago by blueday
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  • pulse13
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  • Please correct me if im not right: cashback pays from total anmount of placed bets or not?


    T&C of 13th cashback promotion

    Think 13's unlucky? Think again!

    Play in the casino on the 13th of every month and we'll give you a 13% cash back up to €1300 on anything you lose.

    But that's not all, anyone who deposits more than €13 during the 13th will also receive 13 free spins on the Slot of the Month!

    The Slot of the Month will be published on the Casino homepage on the 13th of each month.
    https://www.redbet.com/en/casino/promotions/thirteen




    Carl: [10:31] Welcome to our real-time support chat. How can I help you today?
    Alexandr: [10:31] 13th cashback
    Carl: [10:32] Hello Alexander
    Alexandr: [10:32] hi
    Carl: [10:32] How can I help you?
    Alexandr: [10:32] i check my game history
    [10:33] 3 days ago 13th august i place bets in total 142 euro
    Carl: [10:34] Okey
    Alexandr: [10:34] then in 14th i recieved cashback
    Carl: [10:34] You only recieve 13% back on your losses not on how much you´ve played
    Alexandr: [10:34] only 2 euro
    [10:35] you mean 13% of my deposit?
    Carl: [10:36] No 13% on what you loose on the 13th
    Alexandr: [10:37] usualy cashback pays in total bets anmount
    [10:37] i lose 142 euro in 13th
    [10:38] and 2 is `not 13% of 142
    Carl: [10:38] https://www.redbet.com/ru/casino/promotions/thirteen
    Alexandr: [10:38] i read it allready
    Carl: [10:38] Okey. I will contact our casino-department about this and get back to you when we have an answe
    [10:38] Anything else I can help you with?
    Alexandr: [10:39] can you give me email of casino-departmen
    [10:39] t
    [10:40] hello?
    Carl: [10:40] Yes
    [10:40] You can email us at support@redbet.com and then we will forward it to the rigth department
    Alexandr: [10:41] ok
    Carl: [10:41] but I have already contacted them about this and waiting for an answer
    Alexandr: [10:41] ok great
    Carl: [10:42] Allright
    [10:42] I will email you when I get an answer from them
    [10:42] Have a good day!
    Alexandr: [10:42] ok
    [10:42] ty
    Carl: [10:42] Thank you for cotnacting us in live-chatr
    [10:42] chat*

  • How much did you deposit Alek?

    blue

  • Dear Alexandr

    Thank you for contacting us before. We have now recived an answer from casino.

    "The customer deposited €15 on the 13th at 3:17 pm, at 3:46 pm he had lost it.

    €15 * 0.13 = €1.95, which we rounded up to €2. This is easily seen in his transaction list in Redbet, or in the transaction list in the casino.


    strange.. usualy cashback pays in total bets anmount.

  • Perhaps they should change the wording to "13% cashback on lost deposits". 

    blue

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