Redbet 13th cashback

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    Last post ago over 5 years by blueday
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          Sr.Newbie
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        • last active 8 months ago
        Please correct me if im not right: cashback pays from total anmount of placed bets or not?


        T&C of 13th cashback promotion

        Think 13's unlucky? Think again!

        Play in the casino on the 13th of every month and we'll give you a 13% cash back up to €1300 on anything you lose.

        But that's not all, anyone who deposits more than €13 during the 13th will also receive 13 free spins on the Slot of the Month!

        The Slot of the Month will be published on the Casino homepage on the 13th of each month.
        https://www.redbet.com/en/casino/promotions/thirteen




        Carl: [10:31] Welcome to our real-time support chat. How can I help you today?
        Alexandr: [10:31] 13th cashback
        Carl: [10:32] Hello Alexander
        Alexandr: [10:32] hi
        Carl: [10:32] How can I help you?
        Alexandr: [10:32] i check my game history
        [10:33] 3 days ago 13th august i place bets in total 142 euro
        Carl: [10:34] Okey
        Alexandr: [10:34] then in 14th i recieved cashback
        Carl: [10:34] You only recieve 13% back on your losses not on how much you´ve played
        Alexandr: [10:34] only 2 euro
        [10:35] you mean 13% of my deposit?
        Carl: [10:36] No 13% on what you loose on the 13th
        Alexandr: [10:37] usualy cashback pays in total bets anmount
        [10:37] i lose 142 euro in 13th
        [10:38] and 2 is `not 13% of 142
        Carl: [10:38] https://www.redbet.com/ru/casino/promotions/thirteen
        Alexandr: [10:38] i read it allready
        Carl: [10:38] Okey. I will contact our casino-department about this and get back to you when we have an answe
        [10:38] Anything else I can help you with?
        Alexandr: [10:39] can you give me email of casino-departmen
        [10:39] t
        [10:40] hello?
        Carl: [10:40] Yes
        [10:40] You can email us at support@redbet.com and then we will forward it to the rigth department
        Alexandr: [10:41] ok
        Carl: [10:41] but I have already contacted them about this and waiting for an answer
        Alexandr: [10:41] ok great
        Carl: [10:42] Allright
        [10:42] I will email you when I get an answer from them
        [10:42] Have a good day!
        Alexandr: [10:42] ok
        [10:42] ty
        Carl: [10:42] Thank you for cotnacting us in live-chatr
        [10:42] chat*
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          admin
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        How much did you deposit Alek?

        blue
      • Avatar 24208
        • Replied by
          Sr.Newbie
          42
        • last active 8 months ago
        Dear Alexandr

        Thank you for contacting us before. We have now recived an answer from casino.

        "The customer deposited €15 on the 13th at 3:17 pm, at 3:46 pm he had lost it.

        €15 * 0.13 = €1.95, which we rounded up to €2. This is easily seen in his transaction list in Redbet, or in the transaction list in the casino.


        strange.. usualy cashback pays in total bets anmount.
      • Index
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          admin
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        Perhaps they should change the wording to "13% cashback on lost deposits". 

        blue

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