Rival powered Cocoa Casino NOT PAYING PLAYERS !!!!!

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Last post made 14 years ago by Sparkz
rallen7
  • Started by
  • rallen7
  • United States Newbie 1
  • last active 14 years ago

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  • rallen7
    • Started by
    • rallen7
    • at Mar 10, 10, 09:15:29 PM
    • United States Newbie 1
    • last active 14 years ago

    I've deposited over $ 30,000.00 at least since Dec 2009 at all the Rival Powered Casinos, love them, well, until I went to cash out, and received an email, that said I had a chargeback with eWalletXpress, which I had paid, but the email from Cocoa said, my winnings had been removed from my account, and were "void" decision final !  Over $ 6,500.00 are you kidding me exclamation 

    How can they do this huh?

    Anyone else ever have this happen ?  What are the chances of ever seeing that money ?
  • blueday
    • Replied by
    • blueday
    • at Mar 11, 10, 03:02:36 AM
    • United Kingdom Almighty Member 38014
    • last active 2 years ago

    Hi rallen7,

    I do know that Rival will close your account if you do a chargeback.  My suggestion is that you write in the Direct Casino Support thread.  Whilst Jaxon is away, I will be forwarding questions to the new designated rep who is not a member on this board.

    Thanks

    blue

  • didili101
    • Replied by
    • didili101
    • at Mar 18, 10, 10:01:11 AM
    • Germany Newbie 5
    • last active 13 years ago

    My question is,why aren't the Rival Casinos on the "Blacklist"???
    Because they never pay winnings!!!
    I opened an account at tropica.I made a deposit of 200€ to claim a promotion.I won about 2000€,now my account is closed!
    I never got back my deposited money,and they don't answer me why!
    Thanks "Google" i know,that it is always the same!They also make publicity with Jackpot-Winners,but they don't pay them!lol
    And always the same reason is: A multiple account,or that someone else is using the same IP!
    I'm a single,i have only 1 account,i never locked in on another PC,and noone else is using my PC!
    They have stolen me my money i deposited!!!
    Incredible!Isn't it possible to do something against them???

  • Sparkz
    • Replied by
    • Sparkz
    • at Mar 18, 10, 10:34:00 AM
    • Russia Sr. Member 257
    • last active 7 years ago

    I would contact the casino manager. The bottom line is if you havent done anything wrong and they have confiscated your winnings/deposit they are techncailly breaking the law.

    Its nothing more than theft when that happens

  • didili101
    • Replied by
    • didili101
    • at Mar 18, 10, 10:50:26 AM
    • Germany Newbie 5
    • last active 13 years ago

    Dear Dieter ....

    Regrettably your account was automatically locked by the security system because you are linked to too many duplicate accounts within Rival powered casinos.

    As by the user agreement, only one account per casino per household/computer/ip is allowed and therefore your account was locked.

    Sincerely,

    Tropica Customer Support


    This is what they wrote to me a few minutes ago!
    And i can tell you,that's a lie!!!
    As i know from seperal forums,they mostly use the agree,that at least 1 other member is using the same IP!
    I don't know how it can be!I don' have wlan.
    It's really impossilble.But i think,there's no chance to do something against them!
    And i don't know anyone who had success!They are thiefs,and the only thing is not to play there!!!

  • MommyMachine
    • Replied by
    • MommyMachine
    • at Mar 18, 10, 11:04:46 AM
    • United States Mighty! Member 3746
    • last active 2 years ago

    the same ole multiple account line, they use it everytime. Tropica bonus banned me for no reason whatsoever and when i tried to ask why i was told i had multiple accounts on the same ip adress. Now I have wireless but i also have a lock on my router...so they just use that line to steal peoples money

  • Sparkz
    • Replied by
    • Sparkz
    • at Mar 18, 10, 11:19:18 AM
    • Russia Sr. Member 257
    • last active 7 years ago

    even if they use that line they are still breaking the law if at least the original deposit isnt refunded.

  • didili101
    • Replied by
    • didili101
    • at Mar 18, 10, 11:30:31 AM
    • Germany Newbie 5
    • last active 13 years ago

    Yes sparkz,they break the law.But we can't do anything against them!
    We can only inform as much peoples as possible not to make a deposit at the Rival Casinos!
    And try to do something,that they are not any longer on sites like "latestcasinobonuses"!

  • Sparkz
    • Replied by
    • Sparkz
    • at Mar 18, 10, 11:51:10 AM
    • Russia Sr. Member 257
    • last active 7 years ago

    did you contact the manager there? im sure if you inform them that they are in fact breaking the law by taking your money especially your deposit then they will have to have other views on th situation.

    ask them for a list of duplicate account names they claim you have made... they have to supply that. Try contacting rival, try a casino watchdog wink

  • wnanhee
    • Replied by
    • wnanhee
    • at Mar 18, 10, 12:14:49 PM
    • United States Superstar Member 5413
    • last active 2 years ago

    Hi rallen7,

    I do know that Rival will close your account if you do a chargeback.  My suggestion is that you write in the Direct Casino Support thread.  Whilst Jaxon is away, I will be forwarding questions to the new designated rep who is not a member on this board.

    Thanks

    blue


    Please Shoot me... embarrassed but what is a chargeback?I don't have ewalletexpress is that why I don't know about it? just wondering what it is.
  • Sparkz
    • Replied by
    • Sparkz
    • at Mar 18, 10, 12:30:20 PM
    • Russia Sr. Member 257
    • last active 7 years ago

    chargeback is when you reclaim the money paid to an account back to yours...

    i.e, someone deposits $100 to a casino and loses, they then get onto their bank/ewallet and say they didnt authorise the transaction. Its then refunded back to the player from the casinos account

  • everyone
    • Replied by
    • everyone
    • at Mar 18, 10, 12:43:52 PM
    • Romania Full Member 135
    • last active 6 years ago

    and that's not illegal

  • blueday
    • Replied by
    • blueday
    • at Mar 18, 10, 01:26:37 PM
    • United Kingdom Almighty Member 38014
    • last active 2 years ago

    Dear Dieter ....

    Regrettably your account was automatically locked by the security system because you are linked to too many duplicate accounts within Rival powered casinos.

    As by the user agreement, only one account per casino per household/computer/ip is allowed and therefore your account was locked.

    Sincerely,

    Tropica Customer Support


    This is what they wrote to me a few minutes ago!
    And i can tell you,that's a lie!!!
    As i know from seperal forums,they mostly use the agree,that at least 1 other member is using the same IP!
    I don't know how it can be!I don' have wlan.
    It's really impossilble.But i think,there's no chance to do something against them!
    And i don't know anyone who had success!They are thiefs,and the only thing is not to play there!!!


    Have you raised this with the Direct Casino Support guy here at LCB?  I suggest you post your problem in there.

    blue
  • didili101
    • Replied by
    • didili101
    • at Mar 18, 10, 02:01:35 PM
    • Germany Newbie 5
    • last active 13 years ago

    I posted my problem there!
    But after 5 minutes its always "cancelled"!

  • zuga
    • Replied by
    • zuga
    • at Mar 18, 10, 02:09:45 PM
    • Yugoslavia Admin 8358
    • last active 1 hour ago

    I posted my problem there!
    But after 5 minutes its always "cancelled"!


    yes coz you were flooding the forums with the same posts. ( you already made the same post at another thread )

    If you have question for Tropica make sure its addressed directly to them.

    P.S.

    THE PRIVATE MESSAGE I SENT TO YOU IS JUST THAT PRIVATE. Disclose it again and you will be banned!

    Be free to post at any board but follow the rules !

    Zuga
  • didili101
    • Replied by
    • didili101
    • at Mar 18, 10, 02:13:21 PM
    • Germany Newbie 5
    • last active 13 years ago

    I have many questions to them,but they don't answer!!!

  • zuga
    • Replied by
    • zuga
    • at Mar 18, 10, 02:24:59 PM
    • Yugoslavia Admin 8358
    • last active 1 hour ago

    Be free to PM the Tropica Rep Duwayne

  • wnanhee
    • Replied by
    • wnanhee
    • at Mar 18, 10, 03:28:53 PM
    • United States Superstar Member 5413
    • last active 2 years ago

    chargeback is when you reclaim the money paid to an account back to yours...

    i.e, someone deposits $100 to a casino and loses, they then get onto their bank/ewallet and say they didnt authorise the transaction. Its then refunded back to the player from the casinos account
    [/quote]

    Thank you for answering my question but now I am more confused than ever...by->
    [quote author=everyone link=topic=10106.msg85435#msg85435 date=1268930632]
    and that's not illegal

    How can that is not illegal? You deposited money that means that you agree to the casino's rule and once you gave them your money it's theirs not yours any more either you win or lose...  so telling your bank that you didn't authorize it...that's almost a lie!!! please correct me if I am wrong.
  • Imagin.ation
    • Replied by
    • Imagin.ation
    • at Mar 18, 10, 03:44:16 PM
    • United States Superstar Member 5026
    • last active 5 years ago

    wnanhee, i really don't know myself, but i'm guessing that with all transactions in purchases you do have a right in a certain amount of time to have your money back, so i'm guessing its the same here

  • Sparkz
    • Replied by
    • Sparkz
    • at Mar 18, 10, 04:06:01 PM
    • Russia Sr. Member 257
    • last active 7 years ago

    yea its somewhat like a guarantee.... chargebacks can be used in instances such as someone buys something from a shop online... they never recieve the item nor a refund. They can then get onto their bank to charge the money they paid back to the customer account via the shops account they paid the money into.

    With casinos chargebacks are easier to do because banks are somewhat more against casino gaming transactions

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