RockBet Refuses to give ND bonus!

    Last post ago about 7 years by Shelli
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      • Avatar 23682
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        • last active 8 months ago
        I just downloaded RockBet for the first time EVER.  Never on this computer...I just bought it Feb. 7th.  They REFUSE to give me the $155 ND Bonus offered through this site!  They say they have been downloaded b4.  IMPOSSIBLE!!!  I and I alone use this computer and have NEVER heard of them b4 today.  Read this:

        All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 4seconds. An operator will be with you shortly.

        You are now chatting with 'Liz'

        Liz: Welcome to casino Live Chat. How may I help you?

        5150WB: Hi.

        5150WB: I signed up just now through

        Liz: May I ask for which casino this is?

        5150WB: They have a link to ya'll for a $155 ND bonus. I would like to get it. It is not under your promotions, but it is ya'll's site that has it.

        5150WB: It's RockBet. See...

        Liz: May I have your Login name and email address please?

        5150WB: 5150WB

        Liz: One moment please.

        Liz: I'm sorry to inform you that your account is not eligible for promotions due to multiple duplicate accounts. As per the user agreement, only one account per casino per household/computer/ip is allowed to claim promotions.

        5150WB: I only have this account.

        5150WB: This computer shouldn't have had one either. I got it on Feb. 8

        5150WB: So....what's the problem?

        5150WB: As ya'll don't allow more than 1 account per computer automatically, I shouldn't have been able to even create this account if it had been downloaded before. So....

        5150WB: Hello?????

        Liz: There are more accounts from same pc

        5150WB: What profiles?

        Liz: Has someone else used your pc?

        5150WB: Again, your program automatically keeps a 2nd account from being opened. It's not possible.

        5150WB: No, not that I know of. It's my personal computer. No one should have my password.

        Liz: Was  it bought from some one else?

        5150WB: No. Brand new from Office Depot.

        5150WB: I got it on 2/7/10 (Sorry thout is was the other date) @3:42 p.m.

        5150WB: I missed half of the Super Bowl getting it!

        5150WB: Got the receipt in my hand right now!

        Liz: Do you have a shared network?

        5150WB: AGAIN...YOUR program DOES NOT allow more than 1 account per computer automatically. How could there be 2 accounts? And, I'll ask again, what are the other profiles? Yes.

        5150WB: I'm on a network. Different computer AND address.

        5150WB: Why?

        Liz: Your patience is appreciated.  I will be with you shortly.

        5150WB: OK

        Liz: I can not tell you the name of the other profile

        Liz: And another person can login into their account using your pc

        5150WB: It wasn't this me, my computer or my address. It has NEVER even been downloaded before. I just did it for the first time! NO ONE has my password! I do not share anything but written documents, so no one could bhave done anything to my computer. Well, what about my money? So, just let me have my ND bonus, if you please.

        Liz: I'm sorry no

        5150WB: Why? What's your reason now? I proved this computer didn't have ya'll on it b4.

        Liz: The security system shows it is liked

        5150WB: Liked? What's that mean?

        Liz: * linked sorry

        5150WB: SURE! Whatever! Your system has obviously glitched!

        5150WB: please e-mail me a copy of this chat. My e-mail is:

        5150WB: HELLO?????????!!!!!!!!!!!!!!!!!!

        Liz: When you close this window it will ask if you want a transcript sent to you per email

        5150WB: So, what about the glitch? Didn't I prove, by my receipt your system was wrong?

        Liz: I'm afraid no

        5150WB: Ok. I'll make sure I share this caht with EVERYONE!

        5150WB: Bye.

        Liz: Thank you for visiting. Please contact us at any time.

        So, can ya'll help? 
      • No avatar normal
        • Replied by
          Superstar Member
        • last active 5 months ago

        Thanks for this post from:

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        did you have an account with either vegas day or thisisvegas or slotjackpot?

        if you had one of those accounts above, then you consider as having multiple accts even thou you just download rocketbet for the first time.
      • Avatar 17560
        • Replied by
          Full Member
        • last active 8 months ago
        Rockbet pulled the same thing with me, wouldnt even offer the deposit bonus.  Never deposited with that group, probably never will. 
      • No avatar normal
        • Replied by
          Super Hero
        • last active 8 months ago
        Hey 5150, 

        Vegas Days is another one of their "sister" sites. 

        If you're using an unsecured wireless connection it could be the IP address is the same as another account.

        We also have a Direct Casino Support thread.  I am sure RockbetKatarina would be glad to help. 

        GOOD LUCK!


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