Rome Casino Warning! Stole $2600 in winnings

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    Last post ago almost 5 years by joycefl
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      joycefl

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          joycefl

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          I wanted to communicate a terrible experience I had at Rome Casino and to warn other players not to deposit there.  Here are the details:

          I signed up and registered an account at this casino on October 12th.  They offered me a 200% bonus and I deposited $197 on my credit card.  I lost the money and redeposited another $192 after their support said they would give me another 200% bonus.  This time I got lucky and was able to get balance up over $3,400.  I went to the cashier and was only able to deposit (not withdrawl).  I contacted customer support and they said that I'd be able to withdrawl after I sent them my security documents.  

          The following day I sent them everything they asked for.  I also contacted Noah@romecasino.com informing him of the situation.  He said it was the weekend and he would look into it.

          Soon after, I was able to make a withdrawl at Romecasino for $3416.  I expected them to remove the bonus and proceed with the withdrawl.  Over the weekend of the 15th, I tried to
          login to my account and it was blocked.  It said to contact customer support which I immediately sent them an email asking what the problem was.  I also sent another email to Noah trying to find out the same information.  The casino never responded.

          On Monday, I logged into my XXXXXXX account and the two deposits I made to the casino were credited to the account.  They obviously decided to return the deposits and keep the winnings.  I've heard very bad things about this casino and this confirms they are dishonest.  

          Based on my records, this casino owes me the following:

          3416
          - 384 (bonus)
          - 389 (two deposits they returned)

          NET DUE = $2,643

          I was given this explanation from their casino rep:

          It seems that you made a deposit/s on the 12th and they received an iovation report regarding your card about 2 days later on the 14th.


          Unfrotunately, due to past problems with CC's having the same kind of history, the policy of the risk department is to close such accounts and refund all deposits. That is not to say you are attempting fraud in any way, simply that they make no exceptions in the matter. In most cases its not harmful to the player but in this case you won before they got the report, and so of course you indeed suffered a loss of potential winnings. I wish I could change that but I am only a messenger, I cannot change their policy, which is in place for good reason. I would not recommend using this CC with other casinos as most will receive the same information and close your account.
          ------------------------------------------------------------------------------------------------------------------
          I have no idea what kind of report they received but it is indeed an excuse not to pay winners.  If I lost, would they have produced a report?  I doubt it.  They happily accepted my deposits and allowed me to play.  Too many casinos are making this excuse not to pay winners including INETBet etc.  Be very, very careful where you play because these casinos can do whatever they want and you have no recourse.

          Stay far away from RomeCasino and any of their sister sites as they'll try whatever possible to not pay you if you win.



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          Johnny Karp

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          Were you able to use that credit card at other casinos?
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          blueday

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            I was just looking up iovation and it seems to be a company that "protects online businesses from fraud and abuse by exposing computers and mobile devices associated with chargebacks, identity...."  The actual website is down so I can't get any more info than that.

            Sorry to hear you've had such a bad time of it joycefl.  It could be something to do with your credit card people?

            blue
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            caseyk

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            It sounds like another casino making up an excuse not to pay a winning player.  That has become the "order of the day" for these rogue casinos.  I doubt very much if this player had lost both deposits if the casino would've returned their money based on this so called policy.

            As a matter of fact, I'm sure they wouldn't even mention this policy.  That's why it's so bad playing at casinos allowing U.S. players due to lack of regulation or rules.  They can do anything including not paying winners and there's absolutely no recourse.  The industry is the worst it's ever been right now and simply not worth making deposits and going thru the agravation of dealing with these online criminals.
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            genenco

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            That's why have given up with online gambling. The casinos left for the US players are so questionable that I just no longer trust any of them...
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            It sounds like nothing more then pure excuses not to pay you period. In the email you received from the "messenger" it states "That is not to say you are attempting fraud in any way, simply that they make no exceptions in the matter. In most cases its not harmful to the player but in this case you won before they got the report, and so of course you indeed suffered a loss of potential winnings.".

            So to answer your question, yes i would ask for the report because they are not saying their is fraud where you are concerned. So exactly what is it? Do they just randomly decide not to pay a player and use this flimsy reason as an excuse?

            I would email them back and say that the email is pure speculation and until they can prove otherwise then you should be paid. And that you want a copy of that report.

            Don't let up until you get answers and if you are totally clear of wrong doing then these are the type of things the US player needs to know. We may not have rights that's for sure but we can certainly voice our experiences of horrible injustice so that US players are better educated.

            Sigh.........makes me so darn mad.

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            Hi Joyce,

            I have removed the name of your bank to protect you and the bank.

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            joycefl

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            Thank you for removing bank name Lipstick.  GG has posted a warning about Rome casino on their website.   


            They stole the winnings and lied to GG about the following:

            "The reason, they told GG, is that they received a credit report (not from one of the three major American agencies) which gave them this information (I am xxxing out the names of the casinos):
            XXXXX Account: Reported- Credit Card Fraud, documented on May 6, 2011 1:43:55 PM PDT
            YYYYY: Reported- Potential Fraud, documented on March 26,2010 10:27:49 AM PDT
            ZZZZZ: Reported: Potential Fraud, documented on April 20,2011 5:58:50 AM PDT"


            I never used my credit card online for anything at all before Sept 2011.  They would never be able to prove otherwise.  They are a Rogue casino and will try everything to not pay winners.  That is the reason why GG has had to mediate so many cases.  Unfortunately people that read that website believe these stories and so did I which is why I deposited there twice.

            I wanted to post at this forum because I believe people may try this casino and wouldn't want anyone to experience what I did.  They cheat and they lie.  One other thing I want to post is this:

            After I lost my first deposit, the support rep urged me to redeposit.  He said the games will be "much better".  In particular he mentioned two games.  So, I redeposited and played the two games with the 200% bonus and deposit I made.

            He must've known something because the two games he mentioned were in fact excellent and that's how I got the balance to over 3K.  Coincidence?  Maybe, but something didn't seem legit right there and at that moment I didn't trust this casino at all.  My instincts were right.
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            Hi joycefl

            Please contact Noah here : Rome Casino Support

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            genenco wrote:

            That's why have given up with online gambling. The casinos left for the US players are so questionable that I just no longer trust any of them...
                agreed sooooo sad
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            joycefl

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            I did contact Noah a number of times.  He was very aware of the situation and couldn't do anything about it.  The fact that there is a casino rep here doesn't mean that the casino won't do something dishonest.

            That's what the members need to understand.  If a casino is represented here by something, it may be helpful, but doesn't mean things can't go terribly wrong.  In the case of Romecasino, this is basically a rogue site where many people have complained on gg.  For some cases, they worked it out, others weren't so lucky.  I would never recommend this casino to anyone because they were dishonorable and lied about things.  I know that to be true.  When there is regulation, places like this will go out of business.  That will be a fact.

            I'm not going to play online anymore as there is no trust for me.  Good luck to anyone that risks their money.
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            caseyk

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            I read GG alot and when you see a casino listed there a number of times, it's not a good sign at all.  Whether they resolved the problem or not, the fact is that there was a problem.  Romecasino is listed on that site at least 6 times in the past month. 

            Looks like they were trying to get away without paying alot of other players as well.  Bad casino indeed.  There's alot of them on the internet anymore and it's a major risk to play now.  There's places like 32Red, 3Dice, etc. that you never see mentioned for not paying winners.  These are the only casinos that are worth depositing at.  Unfortunately, most of them do not allow U.S. players.

            I went to a local casino last night and had $335 in free play coupons.  Cashed out $275 and walked out the door.  That's the way to do it.
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            caseyk

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            there are alot of negative posts about this casino over at CM.  Just wanted to keep this in front of forum members because I think they're a scam outfit.  It says on GG that you should send in all security docs before playing anything...they'll try to not pay you and will only pay attention if you complain on these forums.
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            • 2d4818989f1ca7ccfaccc9b2527a6916
            Hi Everyone,

            OK, so I guess I'm not going to be very popular on this thread, seeing your posts, but I will explain to the best of my abilities, the Casino's side of things.

            We as a Casino get AT LEAST 20 fraudsters a day, 90% of those are serial chargebackers that change cards and banks often, change ID's, fake new ones etc. We have to be on guard all the time. That is the purpose of companies like this one. They report fraud activities made by players at other gaming institutes.  We have to trust their report otherwise there is no use in using them.  We cannot take the risk of accepting players with fraud history because if we did then we'd be defrauded 18 times a day.

            So when the risk department gets a report like this one, they cut all connections with the player, return any deposits and yes void winnings. Voiding winnings is the problem here, I understand, but also understand that if any fraudster uses this method they can just play to win and if they win they take it home and if they lose they chargeback. Here Joyce is saying the opposite, that if she won we would make up her fraud history and if she lost we wouldn't say anything.

            Now I know you've seen some complaints about us but honestly, 99% of those are withdrawal delay complaints, because frankly we did have some strong delays lately due to processor complications, as happens with the US banking market at times.

            You have not really seen reports of this kind all over the place because this is something that rarely needs to be done, the report is usually much quicker. If the casino did that with every player that won there wouldn't be a casino left. So obviously this isn't a common practice, but we also will not send the message that its ok to defraud and that we will cooperate with any player that does so. Joyce may maintain her position that no such thing occured, but this company specilizes in this and they are very reliable. Obviously this wasn't a popular decision and of course Joyce told us she will post everywhere, and she has. It still did not change our policy. and I can only repeat our position, as unpopular as it may have been, and hope I have explained why this occured.

            Kind Regards,

            Noah
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            blueday

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              Thank you Noah for the explanation.

              I can understand that fraud is a very serious subject and information you are given is acted upon in the same way with any customer, regardless of the position of their account (be it winning or losing) at the time.

              I hope you manage to sort things out Joyce.

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