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Last post ago about 6 years by zuga
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      • Started by
        Superstar Member
        5,793
      • last active 3 months ago
      My withdrawal at Rushmore has been 10 days already, and still not processed yet,
      Mark: Hi and welcome. How can I help you?

      taa: by any chance my withdrawal will be processed today? it's been 10 days already

      Mark: We sincerely apologize for the delay with your withdrawal.

      Mark: I'd first of all like to assure you that you will be receiving these winnings.

      Mark: We are having some technical difficulties and are working on getting these fixed as soon as we possibly can. We understand that this is frustrating for players and offer our apologies again for the delay.

      taa: thank you


      I also had a pending withdrawal at High Noon, it's 3 days already, ususally it took them around 24 hrs.  I contacted them yesterday and they told me they were short in staff 

      Casino titan, I dont know how long they will process the payout, but it's been 7 days already, my withdrawal was still in pending mode.
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        Mighty! Member
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      • last active 3 days ago

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      Good luck, and congratulations for making it this far in the process!  But, like they say, a bird in the hand is worth two in the bush!  So I hope you get the money in your hands soon.
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      • Replied by
        Super Hero
        1,050
      • last active 10 hrs ago
      I am still waiting for my withdrawal from Rushmore too....

      I was under the impression that they were a good casino with fast payouts....if this is fast....then somethings wrong....

      I wonder if they will continue their tourneys....they are creating quite a backlog of winners...
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        Super Hero
        1,103
      • last active 6 months ago

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      Rushmore was fast.  When I won the 2.5k in the tournament.  I turned in paperwork, got it approved and money was in my bank account all in one week.  Tournament was on Sunday and I had my cash on Friday.

      I think there are a lot of casinos stalling right now.  I just dealt with mine.  Get this.  I cashed out at 'Tropica yesterday....$300.  AND had to resend in my documents, including drivers license, utility bill and sign next to each transaction.  I told support I was only supposed to send in my driver license and utility bill in once.  He told me they can ask for it anytime they want.  It's funny though on the faxback form I filled out, it states you will only be asked for these items once. lmao.

      I am just grateful I went to support after my withdraw and asked to flush cause that is when I was notified I had to feel out the faxback and send in my verification documents.  If I hadn't went to support I would be sitting an waiting and waiting on a withdrawal that would not come until I get my paper work in to them again.  Maybe, they rerequested the documents so I wouldn't get paid in the normal time...I don't know if that is the case.  It just sucks you can deposit and not get paid instantly.  Sorry you two are going through this and at Christmas time too.  I hope you get your funds this week!
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      • last active about 2 months ago

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      Taaa,our lucky charm...:)

      First, congrats and I too hope you will get your winnings soon...

      Like Cindy said, I also believe many casinos are stalling and I think  mostly because of processor issues, but given a fact that those mentioned casinos have always been super,  legitimate and faithful to  their players in the past so I feel the need to ask all of us to be a little more patient...I know...it's never so easy to wait especially now that Holiday is so near.

      Cindy, thanks for always trying to be helpful...we are truly lucky to have a member like you!!! <3
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        Super Hero
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      • last active 6 months ago

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      Wnanhee you are so so sweet!  Thanks for your continued kind words!
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      • last active about 2 months ago
      Oh, how I forgot about my beautiful August...

      August, I hope you will get your winning soon too!!! <3

      And I really hope the tourney at Rushmore Casino continues... 
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        Super Hero
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      • last active 10 hrs ago
      Thanks Nan...and I hope you place 1st, 2nd or 3rd in it...

      you are such a beautiful person...
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        Super Hero
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      • last active 4 months ago

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      I think Rushmore has always been a little slow with payouts, but you will get your money!
      Congrats on the winnings August and Taaa!

      I couldn't win if somebody paid me to , but I am happy for all of you who are winning! Get Em'
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        Super Hero
        1,050
      • last active 10 hrs ago
      Thanks SlotJ....

      SLOT JUNKIE!!! wrote:

      I couldn't win if somebody paid me to , but I am happy for all of you who are winning! Get Em'


      don't say that...your turn is coming...
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        Superstar Member
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      • last active 3 months ago
      wow, casino titan, it takes at least 6 business days for it to be approved. 
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      stalling tatic, I wouldnt think clubworld group would do this,  all of cashiers couldnt come in to work due to bad weather, OMG.

      Gosia: Hello, how may I help you today?

      taa: hi

      taa: wondering if my winning will be paid today

      taa: at high noon

      Gosia: Let me check that

      Gosia: Just a momant

      Gosia: At the moment it is awaiting Cashiers review

      Gosia: at the moment they are not in the office

      Gosia: They should be here tomorrow

      taa: its been 4 days already

      Gosia: I can see

      Gosia: but due to bad weather we are understaff

      Gosia: and some people could not get to work due to bad weather

      Gosia: and snow

      taa: what? I checked earlier today and someone said they were not in yet

      Gosia: So at the moment best I can advise you to wait

      taa: now you said they will be here tomorrow

      Gosia: I can see you were on chat

      Gosia: but at the moment there is nobody from cxashiers team in as well

      Gosia: as they only work between 9-5 pm gmt

      Gosia: time

      taa: wow, thanks

      Gosia: (here now 7pm)

    • Thsuper31
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        Mighty! Member
        2,970
      • last active 2 months ago
      lol, I don't trust the clubwolrd group anyway
      but hope you get it soon
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      • Replied by
        Super Hero
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      • last active 14 days ago

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      The UK did infact get hit with a very nasty snow storm. I know its hard for us to be patient. When the rush is coming over us. But Rushmore group is solid. If they say they are having tech diff. then i would think they are. CW is a much shady group. But they have a solid history of playing also. I will just say be patient and don't reverse any pending withdrawals.
    • Avatar 20717
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        Super Hero
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      • last active 6 months ago
      Now I am getting what I call the runaround from Tropica.  If you read above you can see they wanted me to send in my documents AGAIN after they already received them in May when I did my first withdraw. 

      I was told 2-5 days to process my withdraw not including weekends.  Now I go to chat and the same guy says my withdrawal is set to complete on December 31st.

      I asked why the difference in dates?  I told him I used actual cash to deposit that was in my quicktender account.  Then he tells me it USUALLY takes 2-5 days not including weekends but support CANNOT tell you exactly when a withdrawal will be processed.

      My question is:  IF support CANNOT tell you when a withdraw will be processed why did he tell me it will be processed in 2-5 days and then tell me it is set to be processed the 31st of December?  If support cannot give you a definite date of a withdrawal being processed why did he do it to me twice?  First with the 2-5 days crap and now the 31st crap?

      I sent the Tropica rep an email regarding this and I really hope he has some answers and a better outcome than the 31st.  I will keep you posted.  I know this has nothing to do with RTG payouts but stalling to me is stalling.  I just don't understand?

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