Ruby Royal Don't Pay

    4,041
    views
    11
    replies
    Last post ago over 4 years by Cat50
    No avatar normal
    • Started by
      Newbie
      5
    • last active over 4 years ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • No avatar normal
        • Started by
          Newbie
          5
        • last active over 4 years ago
        I'm waiting for payout from 25 jul 2012, wrotted few emails(first 25, second 31, third 5 aug) to ruby royal support, still did not received any answer, chat operators don't know anything about withdrawals and after few sessions just locked my ip(after I asked about company which gave them licence to write complaint), so I can't even open live chat (already send documents and made deposit) If it is possible please help me to get my payout or add this casino to black list
      • Index
        • Replied by
          admin
          20576
        • online

        Thanks for this post from:

        • Index
        Hi esilinev and welcome to the forum.

        This casino is regulated by Curacao Gaming Commission, under the jurisdiction of the Government of the Netherlands Antilles.  Ruby Royal is a member of CIGA (Curacao Internet Gaming Association) through its master licensee Antillephone NV.

        Looking at their T & C, I couldn't see a timeframe for withdrawals.  If this is your first deposit, chances are they will make you wait a min of 10 business days before even considering processing your withdrawal.  Since you made the withdrawal, there have been 9 business days so I would give it at least a few more days before complaining to the regulators.

        The fact that they have blocked your IP address is not a good sign though.

        blue
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 4 years ago
        I don't like that they had blocked chat and don't answer to emails
        ok i'll wait thank you
      • No avatar normal
        • Replied by
          Sr. Member
          431
        • last active 16 days ago
        Hey esilinev this is rival and if you took too many bonuses or at a another rival casino they team up and will lock you out. It has happened to me and could be the reason they locked your account. If thats why you should still get paid regardless.
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 4 years ago
        liquorman wrote:

        Hey esilinev this is rival and if you took too many bonuses or at a another rival casino they team up and will lock you out. It has happened to me and could be the reason they locked your account. If thats why you should still get paid regardless.

        They did not locked my account, they locked only chat, I already made deposit if they will not pay it will be stealing, received email with apologize from their support(still waiting for payment), guess everything will be ok.
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 4 hrs ago
        gl on your withdraw (some of these casinos really are getting bad
      • Archnye
        • Replied by
          admin
          5692
        • online
        Good luck on your cash out esilinev. Let us know the when you get paid.
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 4 years ago
      • No avatar normal
        • Replied by
          Newbie
          5
        • last active over 4 years ago
        Atlast Ruby Royal had processed my payout.
      • Index
        • Replied by
          admin
          20576
        • online
        esilinev wrote:

        Atlast Ruby Royal had processed my payout.


        That is great news to hear.  Well done esilinev. 

        blue
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 4 hrs ago
        great  glad u got paid

      lcb activities in the last 24 hours

      • 21
        new members
      • 692
        members online
      • 12158
        guests online
      • 112
        new posts
      • 6718
        free games played
      Join the club

      Most viewed forum topics

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170