Ruby Royal Don't Pay

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    Last post ago over 4 years by Cat50
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        • Started by
          Newbie
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        • last active over 4 years ago
        I'm waiting for payout from 25 jul 2012, wrotted few emails(first 25, second 31, third 5 aug) to ruby royal support, still did not received any answer, chat operators don't know anything about withdrawals and after few sessions just locked my ip(after I asked about company which gave them licence to write complaint), so I can't even open live chat (already send documents and made deposit) If it is possible please help me to get my payout or add this casino to black list
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          admin
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        • last active 3 hrs ago

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        Hi esilinev and welcome to the forum.

        This casino is regulated by Curacao Gaming Commission, under the jurisdiction of the Government of the Netherlands Antilles.  Ruby Royal is a member of CIGA (Curacao Internet Gaming Association) through its master licensee Antillephone NV.

        Looking at their T & C, I couldn't see a timeframe for withdrawals.  If this is your first deposit, chances are they will make you wait a min of 10 business days before even considering processing your withdrawal.  Since you made the withdrawal, there have been 9 business days so I would give it at least a few more days before complaining to the regulators.

        The fact that they have blocked your IP address is not a good sign though.

        blue
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          Newbie
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        • last active over 4 years ago
        I don't like that they had blocked chat and don't answer to emails
        ok i'll wait thank you
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        • last active 3 months ago
        Hey esilinev this is rival and if you took too many bonuses or at a another rival casino they team up and will lock you out. It has happened to me and could be the reason they locked your account. If thats why you should still get paid regardless.
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        liquorman wrote:

        Hey esilinev this is rival and if you took too many bonuses or at a another rival casino they team up and will lock you out. It has happened to me and could be the reason they locked your account. If thats why you should still get paid regardless.

        They did not locked my account, they locked only chat, I already made deposit if they will not pay it will be stealing, received email with apologize from their support(still waiting for payment), guess everything will be ok.
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          Superstar Member
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        • last active 8 hrs ago
        gl on your withdraw (some of these casinos really are getting bad
      • Archnye
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          admin
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        • last active 11 hrs ago
        Good luck on your cash out esilinev. Let us know the when you get paid.
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        Atlast Ruby Royal had processed my payout.
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        • last active 3 hrs ago
        esilinev wrote:

        Atlast Ruby Royal had processed my payout.


        That is great news to hear.  Well done esilinev. 

        blue
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        • last active 8 hrs ago
        great  glad u got paid

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