"Apologies everyone for taking so much of your precious time, as I never had a slightest intention of turning this into any kind of flamewar, while only trying my best to help Casinista932 to get the money he won. But first things first ---
Casinista932 wrote:1) four pages you say? I sent the two sides to my document, the internal and external views ... I always use this way to send my identity card because I can send all in a single image file
Casinista932 wrote:3) the second document was sent in a short time ... what means different occasions? days, weeks or months? only a few minutes or hours.
Yes, as you shared it yourself here, we all know how your id aka CARTA D'IDENTITA looks like. Paper-based foldable id book, which has front and back side, each consisting of two pages: front cover, a page with personal info, a page with your pic, and back cover. Four in total.
On Sep 27, 2016, at 12:12 GMT you sent us a single image file containing both back and front side, i.e. all four sides of your id in what we call lowres i.e. in dimensions of 708x1034px.
Subseqently, some four hours later at 16:30 GMT, upon an additional request you did send us a highres copy of your id, the one you posted above that finally had a sufficient resolution.
So just to safely conclude that by the lowres version I meant the *first* copy of your docs. Not the second one you as you might have mistakenly gathered.
Casinista932 wrote:2) when I requested the payment of the no deposit bonus I had not requested any an additional bonus. You're a lier.
Okay, first we have a list of your transactions dating back to April-June 2014:
2014/04/09 20:10:46 RABDOMANTE AUTOMATIC BONUS $35.002014/05/11 13:23:54 RABDOMANTE AUTOMATIC BONUS $10.002014/06/13 16:31:47 RABDOMANTE AUTOMATIC BONUS $8.00
Then there is an excerpt from the chat that you had with one of our top notch customer support reps, Sage, on June 17, 2014:
RABDOMANTE: I have a question ... I have never made a deposit but I won some money by using the free chips. I wanted to know how much of the winnings, if it is, is withdrawableWINADAY: The latest bonus has it's terms and conditions, those are that you would have to deposit just before receiving this bonus and after your latest oneRABDOMANTE: my winnings will be void?WINADAY: YesRABDOMANTE: grazieWINADAY: You're welcome.
So just to safely conclude, you had indeed made your withdrawal not before claiming three no deposit bonus in a row first, resulting in your cashout request not being withdrawable. Still I don't presume you will call off the name you called me even if it's you who didn't get your facts straight...
Casinista932 wrote:4) I recently I sent the same document, the first one that you refused, to Videoslots.com ...
Good for you! Each casino uses their own set of security checks, so ours might simply be more comprehensive than what other casinos use."