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    Last post ago almost 6 years by TAAADAAA
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          Superstar Member
          5,793
        • last active 2 months ago
        did anyone get paid from Rushmore group yet?
        I reversed my withdrawal with Rushmore after 21 days waiting last time.  I requested another withdrawal last monday (5 business days so far) and made a withdrawal with slotsoasis the same day.  I've been told by chat two different things.  One said that the withdrawal procedure was back to normal standard, the other said it takes at least 9-10 business days.  I reversed my withdrawal with slotsoasis yesterday and lost  >:( >:(  wondering if anyone get paid from this group yet, if so, how long was the wait?
        thanks
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          Super Hero
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        Nope Taaa...not yet

        I keep getting different answers from support...

        I was told last tues.  that the withdrawal has been processed and that it would take 8 to 10 business days to reach my bank account...i still don't have it...today is the 11th...also just received email yesterday that the other withdrawal has been processed also 8 to 10 business days...

        still waiting on both withdrawals...
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        8-10 business days is their standard wire transfer withdrawal.  I received my winning thru this method in 5 business days and also 12 business days before.  
        my withdrawal method is usemywallet this time, and usually it takes them 3 business days, but it's been 7 business days so far and the withdrawal still has not approved yet.  I wish we can have Rushmore Rep here to address the issue.  They will chase away many depositors (including myself, even thou Rushmore is my #1 choice for RTG casino) by this long delay in payment.

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        update:

        Dear player,

        Thank you for the email.

        We would once again like to express our regrets and apologies concerning the wait on your withdrawal/s from the casino. We are fully aware of the frustration this is causing our players in waiting for their monies and we would like to reiterate that we are doing all we can in order to get all players paid out as soon as possible.

        The technical issue has since been fixed (a few days ago) so the good news is that withdrawals are now being sent out so if you have not received your withdrawal by now, then it is either on the way to you or is due to be processed shortly.

        The withdrawals are being sent out via the date they were approved on (most outstanding first) and are being sent out in batches. We are doing all we can in order to catch up with the large backlog and hope that within the next couple of weeks, all existing approved withdrawals should be received and the wait will be over.

        We apologize that we are unable to provide you with more of a specific date as to when you can expect your withdrawal/s. This is in the case for all players, so we kindly ask that your appreciated patience is extended a little further with the knowledge that the technical issue has now been resolved and your withdrawal/s are being sent out, if not received already.

        Once again, we sincerely appreciate your patience and apologize that you have been caught up in this unfortunate situation.

        Kind regards,

        Withdrawals Department.

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          admin
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        Let's hope you get paid soon Taaa. I think the processors are killing these casinos. Ever since EWX went under there has been so many slow payments. Especially for sites that accept US players like RTG casinos.

        I hope some solid decent processors are in the works and prove to be reliable for both the player and the casinos so we can get paid!

        Lips
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          Super Hero
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        I got the same email...word for word

        Dear player, Thank you for the email. We would once again like to express our regrets and apologies concerning the wait on your withdrawal/s from the casino. We are fully aware of the frustration this is causing our players in waiting for their monies and we would like to reiterate that we are doing all we can in order to get all players paid out as soon as possible. The technical issue has since been fixed (a few days ago) so the good news is that withdrawals are now being sent out so if you have not received your withdrawal by now, then it is either on the way to you or is due to be processed shortly. The withdrawals are being sent out via the date they were approved on (most outstanding first) and are being sent out in batches. We are doing all we can in order to catch up with the large backlog and hope that within the next couple of weeks, all existing approved withdrawals should be received and the wait will be over.  We apologize that we are unable to provide you with more of a specific date as to when you can expect your withdrawal/s. This is in the case for all players, so we kindly ask that your appreciated patience is extended a little further with the knowledge that the technical issue has now been resolved and your withdrawal/s are being sent out, if not received already. Once again, we sincerely appreciate your patience and apologize that you have been caught up in this unfortunate situation. Kind regards, Withdrawals Department.


        still waiting...
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          Super Hero
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        Goes to show how important EwalletXpress really was.  From what I am reading with other RTG casinos, they are scrambling for alternatives to eWallets in general.
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        • last active 2 months ago
        update:  received my winning from Rushmore today, hoo.

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        Congrats Taaadaaa....finally.

        I hope this is the last time you have to wait so long with this group.

        blue
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          Super Hero
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        Congrats Taaa....

        I still haven't seen a dime yet...

        maybe because I did a wire transfer..... :'( :'( :'(
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        yeah, problly bc it is wire transfer withdrawal.

        I did wire transfer withdrawal with them before, after 8-10 business days of waiting, they sent me an email saying that I needed to resubmit my bank info, even thou I had the same bank info that I withdrew to in the past.  And so I would have to wait over again.  I said forget it, I just used quicktender for withdrawal with them since.
        I hope everything will go smoothly with your withdrawal this time.




        august2153 wrote:

        Congrats Taaa....

        I still haven't seen a dime yet...

        maybe because I did a wire transfer..... :'( :'( :'(
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          Super Hero
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        thanks Taaa...

        I thought I was doing the smart thing because of all the problems with the e-wallets lately....


        guess i wasn't as smart as i thought...
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        Taaa, did you ever mention about Rushmore preventing you from using bonuses? If they did, did they give you a reason? I've always used weekend promos and after I had two withdrawals once on the 16th of January and another on Feb 6., there is a message on the bonus and comp tabs that I cannot use them anymore. Weird!!!!
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        no, I did not say about Rushmore preventing me from redeeming coupons.  I had many withdrawals with Rushmore and its sister casinos and I still can redeem coupons without a problem.  I was like you, just used weekend promo only, when I won from the tournie, I played couple dollars on their tournies and also spin on slots, sometimes I won more, other time I lost back a little before I made the withdrawals.  I don't know if they randomly chose winning players to exclude promotions or not, but casinos that excluded me from redeeming promotions are betphoenix, pure vegas, win palace and cuba club.


        kitslik wrote:

        Taaa, did you ever mention about Rushmore preventing you from using bonuses? If they did, did they give you a reason? I've always used weekend promos and after I had two withdrawals once on the 16th of January and another on Feb 6., there is a message on the bonus and comp tabs that I cannot use them anymore. Weird!!!!
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          Super Hero
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        Well....I am still waiting for my January 13 withdrawal from Rushmore.  The service with them is in a huge slump.

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