Should I be concerned?

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    Last post ago almost 7 years by blueday
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    hymacaw

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        hymacaw

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        OK, so I am going on...almost past...day 4 of having a withdrawal of $2500 processed by Rich Reels' ecash company to my Quicktender account, done on Feb 1st.  I have never used Quicktender before, thought this would be a good time to give it a try and now I am having SERIOUS regrets.  I have been trying to reach someone at Quicktender all day, and my emails go ignored/unanswered as to the whereabouts of my funds.  The one & only email I received today was that they have received my email (at 10:00am PST) and that it was being forward to the appropriate department.  I emailed again about 4 hours later, because I truly expected someone to let me know what was going on with $2500 missing in action....no reply.

        I just went to their website again (for the 100th time today) to see if there was a phone# I could call, couldn't find one, but found an email link to their complaint dept so thought I'd fire off an email to politely explain my sense of urgency in this matter and that I thought 8 hours was a bit long to get back with a NEW customer about their missing funds.  Well....that email bounced back to me as undeliverable!!  I contacted Rich Reels customer service once again to let them know I am really struggling with customer service at QT and of course, they are more than polite about it but cannot help me because they say the payment has already been processed on their end!!  I am trying not to be worried...but...I AM!

        I read how many of you use them regularly with no trouble so am I over reacting?  Do you think that the 1st time deposit into my account should take this long?  Any suggestions on what I should do (besides....wait...and crack open that new bottle of Crown Royal)?

        sniff..sniff...I'm not having a particularly good day and this just doesn't add to my stress level at the moment!  Thank you for the forum to vent..... :'(
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        satansmuff

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        Every time I've had to reach qt support it has been by email only and they usually take about 2 days to respond to me.....hope that heps you!
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        hymacaw

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        satansmuff wrote:

        Every time I've had to reach qt support it has been by email only and they usually take about 2 days to respond to me.....hope that heps you!


        Whaaaaaat???   You're kiddin' me?  That is absurd customer service.  OK, this may very well be the last time I ever use them...IF I ever receive my funds   Thanks Satansmuff...I think 
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        satansmuff

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        Yeah...I know, it sucks...no phone number and no online support, but if your in the USA, unfortunately they're your only option!!
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        TAAADAAA

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        it doesnt matter how many emails u send a day, it will take at leat 24 hrs for them to respond.  I see they do have livechat on their website now, why dont u give it a try?

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        satansmuff

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        the live chat doesn't help.....as soon as you click it, they tell you no one is available and that they will be up soon.
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        wnanhee

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        My first withdrawal  from Qt took about 8 days instead of 3 days normal process said that first time always takes longer.
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        hymacaw

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        TAAADAAA wrote:

        it doesnt matter how many emails u send a day, it will take at leat 24 hrs for them to respond.  I see they do have livechat on their website now, why dont u give it a try?




        Live Chat is not up & running at this time, how convenient huh?!  Thank you tho!
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        lucky8s

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        I just went on and chatted with them It is 11:57pm California time and I think that may be the problem if you want to chat on live chat with them you have to be up late. Thay answered me on chat in about 2 seconds after I logged on.
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        blueday

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          Hymacaw, as long as the account number you withdrew to from the casino is the same as the account number for your Quicktender account, there should be no reason to worry. 

          Sometimes they will sit on the money for a couple of days to make a "profit" out of it - maybe they invest it for a day or two beforce it goes to your account. 

          I'm quite sure it will turn up so please don't worry.  Quicktender is a widely used "eprocessor" and I'm positive if there were any problems with this company, we would all have known about it a long time ago.

          Let us know when you receive it which I hope is soon - it is unfair that your messages go unanswered as your clearly are worried.

          blue
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          hymacaw

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          OK, this is getting creepier by the minute.  Just got an email from support (actually it was their "identity dept") with this message, including the improper spelling:  "You have contatced us from an e-mail address that has not been registered with QuickTender. In order to ensure the safety and confidentiality of your account information, we can only review and accept queries that have been sent from the e-mail address in your account. Please resend the qyuery from your registered address."

          Ummmm....I have used ONLY one email address to correspond with them and I have NO clue what they are referring to!  And the icing on the cake this morning is that I cannot log in to my account now!!  They suspended it apparently.  I noticed Live Chat was operational when I went to the site so did try to have a conversation with them....nope, I was told they could not assist me, I had to correspond via email with the "identity" department.  Great...another email sent just now, will see how long that one takes to get answered.  I really don't understand what is gong on  >:(  Will keep you posted.
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          TAAADAAA

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          I had an acct with them before and they just closed/locked my acct.  According to their t&c, they did not have to disclose  any reason why.  I tried to contact them to find out if any mistakes were made by me so I could correct it and I asked for a second chance with them and it didnt work, lol.  The answer I got everytime was "your acct is permanently closed"
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          hymacaw

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          TAAADAAA wrote:

          I had an acct with them before and they just closed/locked my acct.  According to their t&c, they did not have to disclose  any reason why.  I tried to contact them to find out if any mistakes were made by me so I could correct it and I asked for a second chance with them and it didnt work, lol.  The answer I got everytime was "your acct is permanently closed"


          Well, here is the latest email I received from them and I am hopping mad!!!

          Dear XXXXXX,

          It is QuickTender’s policy that each individual can only have one QuickTender account. Therefore, we regret to inform you that your account no xxxxxxxx has been closed since you already have an QuickTender account.

          If you have any questions regarding this email, please contact our Identity Team who will be pleased to assist you.

          If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password.

          Thank you for your patience and co-operation.

          Best regards,

          QuickTender Identity Team

          Oh My Gosh!!!  What the h@#* is going on?!!  I have only opened the one account, a couple months ago, never used it...and now I'm getting this crap!  Am I to assume they are keeping my $2500?????  NO ONE WILL HELP ME!  I emailed Rich Reels also but they say they cannot do anything because funds were released to them.  This seems like a way for them to rob people and no one can do anything about...in my opinion.  I emailed their identity dept back to tell me how to go about getting my other account number information because I certainly don't know it....so far, they are ignoring me.  I don't know what to do  :'(


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          TAAADAAA

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          Royal vegas sent $110 payment to my quicktender acct even thou it was already closed.  I contacted QT and they temporary reopened my acct, then I sent that fund back to Royal Vegas to lose it all,  .

          so if Rich Reels already sent the payment to QT, your money is still there, you just have to contact by email to sort things out and yeah its really frustrated to wait at least 1 day for their email response.

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          blueday

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            Well this sounds really dodgy to me. 

            You say you have only ever had one QT account and yet they are saying differently.  How can this be if you have only ever opened one account - it sounds very dodgy like they are trying to take your money.  Re. the email address too - you would know if you had used a different email address.

            I would email them with as much personal info in as you can to confirm your identity and ask them about the money again - they just cant take your money like that.

            blue

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