Should I be concerned?

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Last post made 14 years ago by blueday
hymacaw
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  • hymacaw
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  • OK, so I am going on...almost past...day 4 of having a withdrawal of $2500 processed by Rich Reels' ecash company to my Quicktender account, done on Feb 1st.  I have never used Quicktender before, thought this would be a good time to give it a try and now I am having SERIOUS regrets.  I have been trying to reach someone at Quicktender all day, and my emails go ignored/unanswered as to the whereabouts of my funds.  The one & only email I received today was that they have received my email (at 10:00am PST) and that it was being forward to the appropriate department.  I emailed again about 4 hours later, because I truly expected someone to let me know what was going on with $2500 missing in action....no reply.

    I just went to their website again (for the 100th time today) to see if there was a phone# I could call, couldn't find one, but found an email link to their complaint dept so thought I'd fire off an email to politely explain my sense of urgency in this matter and that I thought 8 hours was a bit long to get back with a NEW customer about their missing funds.  Well....that email bounced back to me as undeliverable!!  I contacted Rich Reels customer service once again to let them know I am really struggling with customer service at QT and of course, they are more than polite about it but cannot help me because they say the payment has already been processed on their end!!  I am trying not to be worried...but...I AM!

    I read how many of you use them regularly with no trouble so am I over reacting?  Do you think that the 1st time deposit into my account should take this long?  Any suggestions on what I should do (besides....wait...and crack open that new bottle of Crown Royal)?

    sniff..sniff...I'm not having a particularly good day and this just doesn't add to my stress level at the moment!  Thank you for the forum to vent..... :'(

  • Every time I've had to reach qt support it has been by email only and they usually take about 2 days to respond to me.....hope that heps you!


  • Every time I've had to reach qt support it has been by email only and they usually take about 2 days to respond to me.....hope that heps you!


    Whaaaaaat???   You're kiddin' me?  That is absurd customer service.  OK, this may very well be the last time I ever use them...IF I ever receive my funds sad  Thanks Satansmuff...I think  wink
  • Yeah...I know, it sucks...no phone number and no online support, but if your in the USA, unfortunately they're your only option!!

  • it doesnt matter how many emails u send a day, it will take at leat 24 hrs for them to respond.  I see they do have livechat on their website now, why dont u give it a try?

  • the live chat doesn't help.....as soon as you click it, they tell you no one is available and that they will be up soon.

  • My first withdrawal  from Qt took about 8 days instead of 3 days normal process said that first time always takes longer.


  • it doesnt matter how many emails u send a day, it will take at leat 24 hrs for them to respond.  I see they do have livechat on their website now, why dont u give it a try?




    Live Chat is not up & running at this time, how convenient huh?!  Thank you tho!
  • I just went on and chatted with them It is 11:57pm California time and I think that may be the problem if you want to chat on live chat with them you have to be up late. Thay answered me on chat in about 2 seconds after I logged on.

  • Hymacaw, as long as the account number you withdrew to from the casino is the same as the account number for your Quicktender account, there should be no reason to worry. 

    Sometimes they will sit on the money for a couple of days to make a "profit" out of it - maybe they invest it for a day or two beforce it goes to your account. 

    I'm quite sure it will turn up so please don't worry.  Quicktender is a widely used "eprocessor" and I'm positive if there were any problems with this company, we would all have known about it a long time ago.

    Let us know when you receive it which I hope is soon - it is unfair that your messages go unanswered as your clearly are worried.

    blue

  • OK, this is getting creepier by the minute.  Just got an email from support (actually it was their "identity dept") with this message, including the improper spelling:  "You have contatced us from an e-mail address that has not been registered with QuickTender. In order to ensure the safety and confidentiality of your account information, we can only review and accept queries that have been sent from the e-mail address in your account. Please resend the qyuery from your registered address."

    Ummmm....I have used ONLY one email address to correspond with them and I have NO clue what they are referring to!  And the icing on the cake this morning is that I cannot log in to my account now!!  They suspended it apparently.  I noticed Live Chat was operational when I went to the site so did try to have a conversation with them....nope, I was told they could not assist me, I had to correspond via email with the "identity" department.  Great...another email sent just now, will see how long that one takes to get answered.  I really don't understand what is gong on  >:(  Will keep you posted.

  • I had an acct with them before and they just closed/locked my acct.  According to their t&c, they did not have to disclose  any reason why.  I tried to contact them to find out if any mistakes were made by me so I could correct it and I asked for a second chance with them and it didnt work, lol.  The answer I got everytime was "your acct is permanently closed"


  • I had an acct with them before and they just closed/locked my acct.  According to their t&c, they did not have to disclose  any reason why.  I tried to contact them to find out if any mistakes were made by me so I could correct it and I asked for a second chance with them and it didnt work, lol.  The answer I got everytime was "your acct is permanently closed"


    Well, here is the latest email I received from them and I am hopping mad!!!

    Dear XXXXXX,

    It is QuickTender’s policy that each individual can only have one QuickTender account. Therefore, we regret to inform you that your account no xxxxxxxx has been closed since you already have an QuickTender account.

    If you have any questions regarding this email, please contact our Identity Team who will be pleased to assist you.

    If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password.

    Thank you for your patience and co-operation.

    Best regards,

    QuickTender Identity Team

    Oh My Gosh!!!  What the h@#* is going on?!!  I have only opened the one account, a couple months ago, never used it...and now I'm getting this crap!  Am I to assume they are keeping my $2500?????  NO ONE WILL HELP ME!  I emailed Rich Reels also but they say they cannot do anything because funds were released to them.  This seems like a way for them to rob people and no one can do anything about...in my opinion.  I emailed their identity dept back to tell me how to go about getting my other account number information because I certainly don't know it....so far, they are ignoring me.  I don't know what to do  :'(


  • Royal vegas sent $110 payment to my quicktender acct even thou it was already closed.  I contacted QT and they temporary reopened my acct, then I sent that fund back to Royal Vegas to lose it all,  grin .

    so if Rich Reels already sent the payment to QT, your money is still there, you just have to contact by email to sort things out and yeah its really frustrated to wait at least 1 day for their email response.

    Rated:

    3/ 5

  • Well this sounds really dodgy to me. 

    You say you have only ever had one QT account and yet they are saying differently.  How can this be if you have only ever opened one account - it sounds very dodgy like they are trying to take your money.  Re. the email address too - you would know if you had used a different email address.

    I would email them with as much personal info in as you can to confirm your identity and ask them about the money again - they just cant take your money like that.

    blue

  • I think I will stay with my original method of depositing and WD from casinos. I WOULD BE SCREAMING ABOUT THIS!!

  • I think i will too, i'll decline QT invitations, and always use the simple methods i do have, if i have to wait, i'd rather wait in peace.. not wait stressed beyond all, you poor thing hymacaw.. i really hope things work out.. that amount of money is no small issue

    On a small good note, i have read others that were able to get their QT temp. open  to get their money like what taaadaaa says, so the having other accts, or them with their crazy payment issues isn't a thing thats uncommon with them

  • OK....All is good in the world  grin  I have to give MILLIONS of kudos to Rich Reels for helping me resolve this extremely frustrating issue as they were the ones to identify the proper account with QT (NOT Quicktender mind you...they still have not returned my emails where I have repeatedly asked for some assistance).  Funny thing...I do not remember opening this other account, the username is off by ONE dang letter.....kind of makes sense but again, I certainly don't remember it.  In any event, once RR informed me of the username they had, I quickly tried logging in to QT...it worked...and there was the $2500 sitting there, waiting to come home  tongue 

    So...I guess I might have overreacted to this matter....perhaps I owe QT a <silent> apology for getting all worked up but to my defense, their lack of customer service REALLY stinks!  Thank you ALL for the support and talking me through this....I paniced, probably didn't need to but when $2500 was at stake...well, I got a little irritated! If I learned anything from this, besides a little more patience, is to make darn sure one doesn't open more than one account at one of these "holding places"!!  I will give Ewallet/QT a try now that I've gotten this resolved.  Left a little in the account after my withdrawal request, to make some deposits with and will see how things go.

    Is it too early to start drinking?

  • It's 5:00 somewhere  wink


  • OK....All is good in the world  grin  I have to give MILLIONS of kudos to Rich Reels for helping me resolve this extremely frustrating issue as they were the ones to identify the proper account with QT (NOT Quicktender mind you...they still have not returned my emails where I have repeatedly asked for some assistance).  Funny thing...I do not remember opening this other account, the username is off by ONE dang letter.....kind of makes sense but again, I certainly don't remember it.  In any event, once RR informed me of the username they had, I quickly tried logging in to QT...it worked...and there was the $2500 sitting there, waiting to come home  tongue 

    So...I guess I might have overreacted to this matter....perhaps I owe QT a <silent> apology for getting all worked up but to my defense, their lack of customer service REALLY stinks!  Thank you ALL for the support and talking me through this....I paniced, probably didn't need to but when $2500 was at stake...well, I got a little irritated! If I learned anything from this, besides a little more patience, is to make darn sure one doesn't open more than one account at one of these "holding places"!!  I will give Ewallet/QT a try now that I've gotten this resolved.  Left a little in the account after my withdrawal request, to make some deposits with and will see how things go.

    Is it too early to start drinking?


    i feel less relieved then you hymacaw, but then that was YOUR money. But I am so thrileld it has been settled and frankly this is a good warning of making sure you only have one account. I can still deposit with QT, but I'd get hit with the same fees in my method and I like it.

    Still, WTG RR for being helpful to people here. Shows they know customer service and QT, your days might be numbered!! LOOSEN UP!!!


  • i feel less relieved then you hymacaw, but then that was YOUR money. But I am so thrileld it has been settled and frankly this is a good warning of making sure you only have one account. I can still deposit with QT, but I'd get hit with the same fees in my method and I like it.

    Still, WTG RR for being helpful to people here. Shows they know customer service and QT, your days might be numbered!! LOOSEN UP!!!


    I'm with you Geneco!  We are so limited on how we can receive winnings in the USA that I hate to cut my ties entirely with QT.  I guess, now that I know how how things work with them, I'll at least have that option available if I don't want to have a check sent (which my bank holds for up to 10 days) or have funds wired directly from the casino.  I'm a little bummed that it took me 4 days to get thsi straightened out as the $2500 has been sitting in the CORRECT QT account since Tuesday...damn...that really hurts  wink  Hey...enjoy this great weather we are having in the PNW!!  I'm just S of you, outside Portland.
  • Nice to hear a good ending to this story.  I have never had a problem with QT.

    medtrans

  • I am so relieve to know that everything is good now. I never have any problem with QT and I noticed that some casinos prefer you to use this method for deposits and withdrawals. Good luck with your money-hope you buy something really nice for yourself and your family. kiss

  • So glad you finally found your money hymacaw.  I would be thrilled too if I were in your shoes.

    blue

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