Silver Oak Casino is tired of me asking for MY money everyday

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Last post made 12 years ago by Lipstick
MissKaron
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  • MissKaron
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  • last active 6 years ago

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  • Isabelle in the VIP department was very snippy at me today because I have been waiting 20 flipping days for a $800.00 approved cash-out. Good gosh I am pissed. Excuse, after excuse, after excuse, 4-7 business days, then another 4-7day for the bank people, then we are on the final 4-7 to finally be getting a FED-EX tracking number at some point this week.  IS IT ME???
    I should have known better. Steaming,  >:(  MissKaron

  • No it's not just you Karon and i hear ya loud and clear. And this is the VIP dept?? What happens if your not a VIP, i shutter to know.

    Why oh why are these customer service reps monitored and better trained? They are the only thing between the player and the casino and it means a lot how players are treated.

    Sorry about your delay in payment i hope it comes soon. Sit tight and let us know when you receive it. Delays seem to be pretty prevalent with lack of processors but i think this casino has a rep for being slowwwwwwwwwww.

    Lips
  • Thank you so much for hearing me! I have been a silent member here for some years and a few years prior to that before I registered. I was not sure how to blog and post and things of this nature. Sincerely, MissKaron smiley

  • Hi Karon.

    I can only imagine how frustrating it can be and I am really glad to see you decided to speak up.
    We may not be here to give much help but we are all here to listen whenever you need to vent and share experiences either good or bad.
    It can be so disappointing when we give great trust and can't get it back the same...
    Hope you will receive your money soon.

  • Hi MissKaron,

    please private message me your casino user name and registered email and I will contact them on your behalf.

    Zuga

  • That's frustrating indeed, I hope you will get the payment with Zuga's help.

  • yes i hope you do too,

    keep us posted and hopefully zuga will help you smiley

    gl

    LuckyRJ

  • One good thing out of this mess is we got you out of your silence Karon and now that you got your feet wet not only do i hope Zuga can settle this for you but hope to see a lot more of you on the forum!

    Lips
  • Hi Guys! I have been working like a dog and want to apologize for taking so long to post. OK. Here is the low-down. I got paid by SilverOak, as promised, on Aug 1st. Cashed the check at a well known bank that shall remain unnamed for the sake of privacy, in the US. NO problem. I regret the nasty remark about Isabelle in the SilverOak VIP Department. She has been awesome to me. In their defense, this was my first cash out with them and I have been told & believe that, subsequent payouts will be faster.

    So all better now! Thank you ALL so much for backing me <-------(the newbie to posting). I have been with you all for years and you with me. You just did not know it. Lol. Sincerely, MissKaron

  • Howe do I post a thank you to the hottie Zuga?  Thank you, Zuga

  • How* Lol-see he gets me all bothered. I saw his picture a few years ago on this site. MissKaron

  • I'm happy to hear that the problem was sorted out, enjoy spending the money! smiley

    P.S.: By the way, I've heard rumours that Zuga is married smiley

  • Yikes! My bad.

  • Hi MissKaron,

    good to hear you got paid.  thumbs_up



    P.S.: By the way, I've heard rumours that Zuga is married smiley


    Rumors are wrong Johnny, however i am taken  wink

  • Rumors are wrong Johnny, however i am taken  wink


    Well, it's just about the same thing in my book wink
  • That is great news karon! Glad it all worked out and thanks for coming to tell us. As far as the ty there is a button right above your chat box to your right when looking at screen. Click it on the post you are thanking and there ya go!

    PS why are all the good ones taken  ;)

    Lips
  • I don't know why, but I sent this casino a deposit today.  Started with over 1K including bonus.  The money was gone in no time.  Not one bonus round hit in any of the games.  I think the payout % was about 10 percent.

    I contacted customer support about this and he basically confirmed payout was very, very low.  It was the worst playtime I ever had at any online casino

    Something definitely not right there because that experience was different than just "bad luck".

  • Fixed? I am just not sure. I do not want to believe that RTG would give these guys power to manipulate the machines. I really need an answer to this question as do many honest hard working players.

  • I really don't think the machines are fixed and i say this because of the Random Number Generator. But i do think there is the ability to loosen and tighten up the machines.

    There are definitely some machines that are looser then others. There are some i never ever will touch when it comes to the slots because they never seem to pay or i never hear anyone really win on them.

    I suggest sticking with slots you have had luck on and don't get too experimental with those you don't have much luck on and keep playing it.

    Lips

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