Silver Oak Casino is tired of me asking for MY money everyday

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    Last post ago over 5 years by Lipstick
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      Sr.Newbie
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    • last active 5 months ago

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      • Index
        • Started by
          Sr.Newbie
          18
        • last active 5 months ago
        Isabelle in the VIP department was very snippy at me today because I have been waiting 20 flipping days for a $800.00 approved cash-out. Good gosh I am pissed. Excuse, after excuse, after excuse, 4-7 business days, then another 4-7day for the bank people, then we are on the final 4-7 to finally be getting a FED-EX tracking number at some point this week.  IS IT ME???
        I should have known better. Steaming,  >:(  MissKaron
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12,352
        • last active 32 min ago
        No it's not just you Karon and i hear ya loud and clear. And this is the VIP dept?? What happens if your not a VIP, i shutter to know.

        Why oh why are these customer service reps monitored and better trained? They are the only thing between the player and the casino and it means a lot how players are treated.

        Sorry about your delay in payment i hope it comes soon. Sit tight and let us know when you receive it. Delays seem to be pretty prevalent with lack of processors but i think this casino has a rep for being slowwwwwwwwwww.

        Lips
      • Index
        • Replied by
          Sr.Newbie
          18
        • last active 5 months ago
        Thank you so much for hearing me! I have been a silent member here for some years and a few years prior to that before I registered. I was not sure how to blog and post and things of this nature. Sincerely, MissKaron
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        • Replied by
          Superstar Member
          5,146
        • last active 17 days ago
        Hi Karon.

        I can only imagine how frustrating it can be and I am really glad to see you decided to speak up.
        We may not be here to give much help but we are all here to listen whenever you need to vent and share experiences either good or bad.
        It can be so disappointing when we give great trust and can't get it back the same...
        Hope you will receive your money soon.
      • Me
        • Replied by
          admin
          6,575
        • last active 4 hrs ago

        Thanks for this post from:

        • Index
        • 2d4818989f1ca7ccfaccc9b2527a6916
        • Putting on lipstick emoticon 1
        Hi MissKaron,

        please private message me your casino user name and registered email and I will contact them on your behalf.

        Zuga
      • 2d4818989f1ca7ccfaccc9b2527a6916
        • Replied by
          admin
          3,689
        • last active 19 hrs ago
        That's frustrating indeed, I hope you will get the payment with Zuga's help.
      • Dream rj small transparant
        • Replied by
          Super Hero
          2,283
        • last active 7 days ago
        yes i hope you do too,

        keep us posted and hopefully zuga will help you

        gl

        LuckyRJ
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12,352
        • last active 32 min ago
        One good thing out of this mess is we got you out of your silence Karon and now that you got your feet wet not only do i hope Zuga can settle this for you but hope to see a lot more of you on the forum!

        Lips
      • Index
        • Replied by
          Sr.Newbie
          18
        • last active 5 months ago
        Hi Guys! I have been working like a dog and want to apologize for taking so long to post. OK. Here is the low-down. I got paid by SilverOak, as promised, on Aug 1st. Cashed the check at a well known bank that shall remain unnamed for the sake of privacy, in the US. NO problem. I regret the nasty remark about Isabelle in the SilverOak VIP Department. She has been awesome to me. In their defense, this was my first cash out with them and I have been told & believe that, subsequent payouts will be faster.

        So all better now! Thank you ALL so much for backing me <-------(the newbie to posting). I have been with you all for years and you with me. You just did not know it. Lol. Sincerely, MissKaron
      • Index
        • Replied by
          Sr.Newbie
          18
        • last active 5 months ago
        Howe do I post a thank you to the hottie Zuga?  Thank you, Zuga
      • Index
        • Replied by
          Sr.Newbie
          18
        • last active 5 months ago
        How* Lol-see he gets me all bothered. I saw his picture a few years ago on this site. MissKaron
      • 2d4818989f1ca7ccfaccc9b2527a6916
        • Replied by
          admin
          3,689
        • last active 19 hrs ago
        I'm happy to hear that the problem was sorted out, enjoy spending the money!

        P.S.: By the way, I've heard rumours that Zuga is married
      • Index
        • Replied by
          Sr.Newbie
          18
        • last active 5 months ago
        Yikes! My bad.
      • Me
        • Replied by
          admin
          6,575
        • last active 4 hrs ago
        Hi MissKaron,

        good to hear you got paid. 

        Johnny Karp wrote:


        P.S.: By the way, I've heard rumours that Zuga is married


        Rumors are wrong Johnny, however i am taken 
      • 2d4818989f1ca7ccfaccc9b2527a6916
        • Replied by
          admin
          3,689
        • last active 19 hrs ago
        Zuga wrote:

        Rumors are wrong Johnny, however i am taken 


        Well, it's just about the same thing in my book

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