SLOT POWER / CHAT CLOSED ALMOST 24HRS ALREADY

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    angeleumi

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        angeleumi

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        Anybody knows why slot power chat is closed for almost 24hrs already?  I also tr4ied emailing them since yesterday but no reply at all.  I have a pending withdrawal with them amounting to 45.21euro.  I was expecting it june29. I request for withdrawal last june19 and it was only approved last june22.

        They told me last june 29 that my withdrawal should be in or reach me june 30 or friday the latest.  Until now no money has arrive.  Any problem with slot power?
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        Lipstick

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        Hi Angel,

        That is strange. I just checked too and it says "closed". I am assuming you are a non US player by requesting Euros. So i don't think it is closed to existing US players as that was my first thought.

        It could possibly be a glitch. I would definitely email them again today.

        Lips
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        angeleumi

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        lipstick_xoxos wrote:

        Hi Angel,

        That is strange. I just checked too and it says "closed". I am assuming you are a non US player by requesting Euros. So i don't think it is closed to existing US players as that was my first thought.

        It could possibly be a glitch. I would definitely email them again today.

        Lips




        Yes I'm not a US player. Up to now i haven't received my withdrawal with such a small amount 45.21euro.
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        angeleumi

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        I think they have a problem.  I tried emailing their accounting and support just now and the email just bounced back.

        Even their chat which say 24hrs available on their website is CLOSED again.

        Who can help us?  Can anybody help please.
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        blueday

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          angeleumi wrote:

          I think they have a problem.  I tried emailing their accounting and support just now and the email just bounced back.

          Even their chat which say 24hrs available on their website is CLOSED again.

          Who can help us?  Can anybody help please.


          Which email address did you use angeleumi?

          Try this one: support@slotpowers.com (note the "s" on the end of slotpower).

          blue
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          angeleumi

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          blueday wrote:

          angeleumi wrote:

          I think they have a problem.  I tried emailing their accounting and support just now and the email just bounced back.

          Even their chat which say 24hrs available on their website is CLOSED again.

          Who can help us?  Can anybody help please.


          Which email address did you use angeleumi?

          Try this one: support@slotpowers.com (note the "s" on the end of slotpower).

          blue


          yes thats what i'm using.


          support@slotpowers.com and faxback@slotpowers.com

          Whats your email add blue? I'll Cc you on my next email to them.

          Thank you.
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          angeleumi

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          Blue, this happened just a few minutes ago:

          "All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 25seconds. An operator will be with you shortly.

          You are now chatting with 'Eric'

          angeleumi: hi. i would like to follow up my withdrawal pleas.

          Eric: Welcome to Slot Power Casino Live Support. How may I assist you?

          angeleumi: i would like to follow up my withdrawal please.

          Eric: please note that support can only check the current status and that during non-busienss days updates may not happen

          Eric: May I have your Login name and email address please?

          angeleumi: angeleumi

          angeleumi: xxxxxxxx@hotmail.com

          angeleumi: whats happening with you guys.

          angeleumi: everyday you give different excuses.

          angeleumi: you are the operator that i chatted with yesterday.

          Eric: I do not give any excuse

          Eric: if you chatted with me yesterday then you will not receive any update today most likely

          angeleumi: with sucha very small amount why is it delayed.

          Eric: as it is the weekend

          angeleumi: it should have arrived last june 29 and 30th.

          angeleumi: its already july 2 now.

          angeleumi: i requested that last june 19.

          angeleumi: i email your support and accounting everyday but til now they dont have any reply.

          Eric: I do see you sent an email which the accounting department has assigned. please await their email reply to your email

          Eric: please note that support can only check the current status and that during non-business days updates may not happen

          angeleumi: how can i trust to deposit asfain next time with this.

          Eric: Is there anything else I can help you with?

          angeleumi: this is too frustrating already. i already informed latestcasinobonuses and my friend at associated press who cover online gaming.

          angeleumi: what is the status of my withdrawal?

          Eric: You already received an answer to your question, please await the email as I mentioend from the outset that support has no access and thus cannot advice more then for you to await your processing withdrawal. if you keep asking the same question which is answered I will have to end this chat to assist other customers.

          Eric: Thank you for using Live Support. Should you have any future questions, please contact us again.

          Chat session has been terminated by the site operator."


          I think sllot power has a big problem.
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          Lipstick

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          Angel i edited your email for your protection.

          Looks as if you are going to have to wait until you hear from support. Weekends are never a good time to get an answer.

          Live Chat could of been a bit more helpful or at least more courteous. There is obviously a delay and you mentioned you should receive funds no later then Friday which was just yesterday.

          I would think you will here something back from support soon.

          Lips
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          angeleumi

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          lipstick_xoxos wrote:

          Angel i edited your email for your protection.

          Looks as if you are going to have to wait until you hear from support. Weekends are never a good time to get an answer.

          Live Chat could of been a bit more helpful or at least more courteous. There is obviously a delay and you mentioned you should receive funds no later then Friday which was just yesterday.

          I would think you will here something back from support soon.

          Lips




          Thank you very much lips.
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          angeleumi

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          Blue,

          A new update.

          "All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 23seconds. An operator will be with you shortly.

          You are now chatting with 'Nathan'

          Nathan: Welcome to casino Live Chat. How may I help you?

          angeleumi: hi. may i follow up my withdrawal pls.

          Nathan: May I have your Login name and email address please?

          angeleumi: nathan you told me few days ago that my withdrawal is coming before the weekend. why til now its not yet in?

          angeleumi: angeleumi

          Nathan: One moment please.

          angeleumi: xxxxxxxx@xxxx.com

          Nathan: One moment please.

          angeleumi: ok. thank you.

          Nathan: Im sorry but our accounting department has been experiencing some unforeseen delays with some of the cashouts, however, I do see that a note has been placed that all delayed withdrawal will be processed this week. I do apologize for the inconvenience.

          angeleumi: ok. thank you nathan.

          Nathan: You are very welcome.

          Nathan: Have a nice day.

          Nathan: Thank you for using Live Support. Should you have any future questions, please contact us again.

          Chat session has been terminated by the site operator."

          I think they are have money problems now.

          What do you think?
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          blueday

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            As already suggested to you, wait a few days and see what happens angeleumi.

            Keep us posted.

            blue
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            angeleumi

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            My withdrawal just arrived.  Have it not for the letter of complaint I sent few hours ago addressed to their manager I guess they will not act on it.

            For just 45.12euro withdrawal, it took them 15days to process and release it.  I'll be having second thought playing in their casino again.  And they just send 45euro, lacking  .12euro.  What a casino.

            Think twice before playing with this casino again.
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            blueday

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              So glad you got it finally.

              blue
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              lua

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              Yeah, finally you got it. For what you posted they have shitty live chat support..
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              angeleumi

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              Thank you blue.  Thank you lua.

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