sloto cash tournament

I registered and played slot of the month tournament and bought 36 add-ons so far.  This morning, I was about to buy another add-on, but for whatever reason, it was not the add-on, instead it was a rebuy.  I did not know until I had several spins on this tournament and it was too late.  So, I did not even attempt to play on this rebuy.  I stopped completely after some spins and contact support and this is what I got,

You are now chatting with 'Morgan'

Morgan: Welcome to our live chat service. My name is Morgan how may I assist you today?

haudaica: hello

Morgan: Hello.

haudaica: I mistakenly bought the rebuy for slot tournament id 909100

haudaica: now, I can not go back to the same tournament I played previously before the rebuy

Morgan: Thank you for bringing this to our attention.

Morgan: I can certainly check on that for you.

Morgan: Please hold for 2 minutes while I look into your query.

Morgan: We are still looking into your query, your patience is appreciated. I will be with you shortly.

haudaica: I had 36 add-on so far in this tournament and was about to buy another add-on, but somehow I pressed the wrong button for the rebuy

Morgan: Thank you for holding.

Morgan: After review of the account, we do recommend playing the re-buy that was selected by you.

haudaica: no, I did not even try to play the rebuy, after several spins and I stopped after realizing I chose the wrong one

haudaica: and I would lose everything I have played so far

haudaica: if i play the rebuy

Morgan: Unfortunately, there is nothing we can do in regards to that.

haudaica: and I think the system got an error or something. I chose add-on, but it let me play the rebuy somehow

Morgan: After review, we do not seem to be experiencing technical difficulties at this time. We do recommend playing the re-buy.

haudaica: and I lost everything I have played so far, this is not acceptable

Morgan: Welcome to our live chat service. My name is Morgan how may I assist you today?

haudaica: we need to sort this problem out

Morgan: We are sorry you feel this way, unfortunately, there is nothing we can do about the error that was made.

haudaica: thanks

Morgan: May I assist you with anything else today?


Basically, I lost the buy in $2.50 + $36 add-ons just like that, and more importantly the time spend for playing those 36 add-ons.    I am not happy with the way this issue handle by sloto cash, but what can I do?
Just want to vent it out.

That's awful Taaadaaa.  You would think they would be able to do something to help or even offer you a free credit of the amount you'd spent on all those add-ons.

Do you want me to bring this to the attention of a rep?

thanks Blue,

yes please. 

not only I lost money and time on the buy in and those 36 add-ons, but also the right to continue on.  I had high scoring on those 36 add-ons. 

I've heard back.  There is no way to reset a score and as it was player error, they won't refund you anything.

Sorry about that Taaadaaa.

Just read this and i too am sorry.  Darned if you do and darned if you don't. I feel like some casino's don't  think people can make mistakes. If the casino makes a mistake it is OK  .