I registered and played slot of the month tournament and bought 36 add-ons so far. This morning, I was about to buy another add-on, but for whatever reason, it was not the add-on, instead it was a rebuy. I did not know until I had several spins on this tournament and it was too late. So, I did not even attempt to play on this rebuy. I stopped completely after some spins and contact support and this is what I got,
You are now chatting with 'Morgan'
Morgan: Welcome to our live chat service. My name is Morgan how may I assist you today?
haudaica: hello
Morgan: Hello.
haudaica: I mistakenly bought the rebuy for slot tournament id 909100
haudaica: now, I can not go back to the same tournament I played previously before the rebuy
Morgan: Thank you for bringing this to our attention.
Morgan: I can certainly check on that for you.
Morgan: Please hold for 2 minutes while I look into your query.
Morgan: We are still looking into your query, your patience is appreciated. I will be with you shortly.
haudaica: I had 36 add-on so far in this tournament and was about to buy another add-on, but somehow I pressed the wrong button for the rebuy
Morgan: Thank you for holding.
Morgan: After review of the account, we do recommend playing the re-buy that was selected by you.
haudaica: no, I did not even try to play the rebuy, after several spins and I stopped after realizing I chose the wrong one
haudaica: and I would lose everything I have played so far
haudaica: if i play the rebuy
Morgan: Unfortunately, there is nothing we can do in regards to that.
haudaica: and I think the system got an error or something. I chose add-on, but it let me play the rebuy somehow
Morgan: After review, we do not seem to be experiencing technical difficulties at this time. We do recommend playing the re-buy.
haudaica: and I lost everything I have played so far, this is not acceptable
Morgan: Welcome to our live chat service. My name is Morgan how may I assist you today?
haudaica: we need to sort this problem out
Morgan: We are sorry you feel this way, unfortunately, there is nothing we can do about the error that was made.
haudaica: thanks
Morgan: May I assist you with anything else today?
Basically, I lost the buy in $2.50 + $36 add-ons just like that, and more importantly the time spend for playing those 36 add-ons. I am not happy with the way this issue handle by sloto cash, but what can I do?
Just want to vent it out.
lcb activities in the last 24 hours
Most viewed forum topics
Register a new account at Velvet Spins casino for 120 free no deposit spins on sweet 16 blast with this code: SWEETBLAST 100 dollars max cash out 30 times play through is required Have a great day...
Velvet Spins Casino No Deposit
There are so many new casinos launching these days and it's only natural to want to test them all and find out if they're any good. What do you say about these five for starters? Vote in the poll to...
April 2024 $500 REAL CASH Contest: Let's Test Casinos!
Eternal Slots Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: $77 How to claim the bonus: Players need to sign up through our LINK and enter the bonus code. Bonus code: LCB77...
Eternal Slots Casino Exclusive No Deposit Bonus
Share on
Twitter
Facebook
Delicious
Reddit