Slots: Bonus round not triggering?

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    Last post ago over 2 years by orren
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        Has anyone had this happen? It happened 2x to me today, same casino. I was playing Enchanted Garden earlier today, and hit what should have been the bonus. First time.. One bonus symbol on reel one, a princess on reel 3 and another bonus symbol on reel 5. It said "feature triggered", so I hit the spin button, and no free games. I thought maybe I saw it wrong, so I let it go. The next one I couldn't let go... I got a bonus symbol on reel 1, princess on reel 2, bonus symbol on reel 3 and bonus symbol on reel 5. "Feature triggered", hit spin, and no bonus spins. I was pissed. I stopped hitting spin and immediately contacted support, who asked if I had a screenshot. Umm, no.. You have to hit spin in order for the free spins to start, I didn't know it wouldn't give it to me.

        I'm so upset. I'm waiting for support to get back to me.. They said they would send it to their software support.. But in the meantime. And what is really gonna happen? That would've been a good sized bonus. I was betting $2 a spin. Blah.
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        I don't think that's how Enchanted Garden's bonus round gets triggered.  You have to have a Garden on Reel 1, and a Fairy Princess on Reel 5.  Nothing else triggers a bonus round, so I don't know why it was telling you the feature was triggered.

        And yes, I know there's no way for you to know it wasn't going to work (if it hit correctly), but always, ALWAYS take a screenshot of anything you think might be questioned later.  I also make sure the date/time (in the lower right corner) are showing in my screenshots so they can't question that.  I have a "temp screenshots" file on my desktop.
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        Well, that would certainly make me feel better.. But it doesn't explain the darn thing saying it was triggered. Lol thank you for your response. :-)
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        What LhasaLover said its true. The only way to trigger the free spins is to get scatter on reel one and wild on reel 5.

        It must have been some graphical glitch mer3801.
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        Thank you guys for your responses. makes me feel better. :-)
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        if you had a fountain on the 1st reel and a Princess on the last reel then that would trigger the bonus round.  That is the only thing that will trigger it.  As long as it comes up that way even if there are fountains and princesses elsewhere on the other reels the bonus round should be a go!  Now if there were a fountain on the 1st reel and a princess on reel 3 and another fountain on reel 5 then all you would receive is the payout for 2 fountains and whatever the princess matched.  No bonus round for that. 

        I like this game also, however, when it is playing generous it is REALLY generous, but when it is playing not so generous, it can really eat up your funds pretty quick!  For the most part, I have had great luck on this game in the past.  Another one of my favs is "Green Light".  Now that one usually pays me pretty darn good no matter when I play it.  I always bet at least $2, but if my balance is pretty well up then I go for $5 a spin and when that bonus round hits it really can be a really GREAT payout!
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        Mer - maybe it was just leaving a message about what is needed to trigger the bonus round? Similar to what you see across the top of the screen as pops up special features.

        Let us know what support says.

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        Some of RTG casino (not all) now have a play history you can access in game. This can be a very helpful tool in these types of situations where you question what had occurred. One thing to keep in mind though, is that any malfunction voids all wins in every casino.

        If they are decent they may credit you a win if there is a glitch in the system and it just showed a win, but did not actually hit. You usually need a screenshot for proof and technically they don't have to though.

        In an extremely rare instance I even had a casino ban me for showing them proof that the spin showed a win and did not credit. There was a language barrier that heavily contributed to the issue, so don't be too worried about it happening to you.

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