Slot Madness under new management

got it, thanks. anyone know if this is a sister site to another?

OHHHHHHHHH NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!

That makes me really sad...They are ROGUE now...UGH


:-*

Thank you for using our LiveChat Service. This is 'Vincent'. How can I help you?

Vincent: Hello

you: Hi Can you tell me if Slot Madness was bought out by someone?

Vincent: is the same administration

Vincent: but different support staff

you: So do they now belong to the Ace Revenue Group?

you:

Vincent: One moment please

Vincent: Yes we belong Ace Revenue Group

you: Oh Ok thanks for your help...You can close my account now

Vincent: We are sorry to hear this, but our Customer Service Department does not have access to close any account, please send your request to the following e-mail: Help@slotmadness.com and also provide the reason why you want to close your Casino Account , we are really sorry for any inconvenience.


Its a very very sad day for me, I used to love Slot Madness...


:'(

just cashed out $485 from slotmadness today 

wow, deposited to slotmadness yesterday and I just checked quicktender report , it stated that the purchase was at clubplayer casino 

I really hope you'll get your money Taa, but it might take a while..

Why would anyone in his right mind sell his reputable casino to a known rogue?!? Its beyond me.
One RTG less to play, uninstalled.

UGH..This makes me sooo mad..Why? Because Slot Madness was a trustworthy casino and now it's in the same boat as CoolCat etc... I will NEVER deposit there again. If they were having financial troubles or what have you they could have just closed down all together. The sad part is, some will not even know of the change and keep depositing into this now ROGUE.


:-*

Hello MommieMachine what is ROGUE? I like playing at this Casino too.

Rogue basically means BAD casino to play at. You may or may not get paid if you should win, They will most likely have bogus terms and conditions. You see the casinos listed on here with the WARNING sign? Those mean they are rogue. They are also listed on the casinos to avoid list as well.


PS Lips can you please move this to the casino section under the Slot Madness Sold thread?

:-*

usually it taks about 3 days for slotmadness to pay, I just made a withdrawal this morning and we'll see how long it takes for them to pay this time, I'll update the info later

ACE REVENUE PROPERTIES ARE PART OF VIRTUAL

Furthermore reputable gambling portals will not be able to assist you in receiving any winnings you have accrued whilst playing at these online gambling sites.

The following casinos, poker rooms and bingo sites make up the Virtual Casino Group; Cirrus Casino, Club Player Casino, Cool Cat Casino, Cirrus Casino UK, Palace of Chance, Wild Vegas Casino, Cool Cat Poker, Bingo Knights, Big Bonus Bingo, Virtual Casino, Vegas Strip Casino, Prism Casino, Slots of Vegas Casino and Party City Casino.

In addition to these casinos listed above operated by the Virtual Casino Group. Online Casino Reviewer can also confirm that the same individual that owns Virtual, also owns and operates the properties promoted by the Ace Revenue Affiliate Program. As such the following casinos should also be avoided at all costs: Silver Oak Casino, 7 Oaks Casino and Royal Ace Casino.

The Virtual Casino Group currently owe approx $1million to a player in addition to making their customers jump through unnecessary hoops to obtain their withdrawals. Why play at a casino that could take months to receive your winnings if at all, when there are many reputable operations on the internet of which several are listed in our casino reviews section which pay in full and more importantly promptly.

Avoid Virtual and their associated brands at all costs!

Unfortunately, your withdrawals will be handled the SAME WAY as this group of casinos normally handle them. 10 - 12 business days to pay.......If at all.

urk!! Good thing I haven't been lucky with Sm and now the sad task of uninstalling is at hand...Pity.

Amanda: Hello, Welcome to Slot Madness Casino!
you: hi
you: how come my withdrwal has not been processed yet?
Amanda: Can you please provide your username to access your account?
you: usually slotmadness processes it the next day after the withdrawal was made,
you: riceman
Amanda: Im sorry but it takes 7-10 business days for approval and another 7-10 bus days for you to receive the money
you: thanks


>:( >:( >:( >:( >:( >:( >:( >:( >:(

Oh No TAAA, they are now following the Virtual rules now..UGH I hope you get your money soon.



:-*

Yeah this is a shame!  I really liked this casino and raved about it all over this forum.  I knew the support by name and everything.  I noticed once I sent in my documents I started losing lmao!  I never did cash out but the wins were less once I was verified and I got little playtime with my money.  I also noticed that the weekly promotion emails stopped too.  Very strange.  Glad I took TaaaDaaa's advice when I was ranting about no playtime at SM and quite playing there. 

I hope you get your money quick TaaaDaaa!  Stay on their butt!!!  Don't back down. 

Alex: Hello, Welcome to Slot Madness Casino!
you: just wondering why I still havent received my withdrawal yet
you: username is riceman
Alex: Your request should be paid the week the latest.
you: when should be the week latest?
Alex: I will say Friday.
you: this friday?
Alex: If you have any questions regarding a payout, you can contact our payouts department directly at support@slotmadness.com. They will answer your questions within 24hrs of your request.
you: ok, thanks
Alex: You are welcome.
Alex: Have fun and good luck!


chat used the new term "the week latest" or maybe this is new to me?

haha nice term, hopefully he made a typo and it was "this week latest".

What a friggin shame, this used to be a nice casino..


:-*

Yeah I know Mommy!  I have always been a microgaming girl but this was the first RTG I really gave a lot of money too.  Too bad it is Rogue now.  Barf.

Me too..I use to like Slot Madness.  We had a good rep here on the board and payouts were pretty quick and support always compensated for inconvienences.  I won't chance it though by playing there.

I have had my sour taste of RTG's.. i just got tired of them, yes new ones come out and start out good, then just as soon as they started good, turn rogue.. like a switch n bait, you'll keep depositing hoping that its just a little thing they are going through then ending with disappointment..they change up their payouts by then you are waiting months

Yep, couldn't have said it better myself.

Bait n switch


:-*

the waiting game begins



Thank you for using our LiveChat Service. This is 'Vincent'. How can I help you?
riceman: hi
riceman: wondering about my withdrawal, when will I receive the payout?
riceman: username is riceman
Vincent: Please hold while I check your account, thank you for your patience!
Vincent: yes the transaction was approved already on 6/9/2010 5:17:36
Vincent: the thing is this is a new administration we took over slotmadness just a couple of weeks ago
Vincent: the money owed by the previous is going to be paid yes
Vincent: but this will happened till next week around wednesday
riceman: I know, slotmadness used to pay in 3 bus days
Vincent: I will pass the information to the people of the withdrawals dept so they can take a look to your account but money will not be pay till next week
riceman: I contacted earlier this week and someone told me latest will be this friday
Vincent: Yes I'm sorry about that we are trying to expedite our payments however we have to pay our customers in an orderly manner
Vincent: all money owed will be paid
riceman: and now you told me wed of next week, wowow
riceman: thanks

Ugh..That makes me sick..I don't mean to sound like a broken record, but what a friggin shame this is.

A reputable casino has gone rogue..and my hopes are you will get paid.

I would hate to see them not pay you TAAA. I would keep on them until they are soooo tired of hearing from you they just pay ya!

Once you are paid, I would close my account, and uninstall

YUCK!


:-*

it is sad
the only casino ive come across they seems to have retained its standards is GoWild, and its a crying shame im not a guge microgaming fan (i find the slots dont pay as well as rtgs)
who ARE the great and mighty still trutworthy casinos out there? (please dont point me in the direction of the top the list on the front page, i dont agree with some of them, lol)
btw, its sad how amny threads are about bad casinos and so few good and relaible ones

gl with your payout btw, fingers crossed

Cindy: Hello, Welcome to Slot Madness Casino!
riceman: hi
Cindy: Can you please provide your username to access your account?
riceman: riceman
Cindy: thank you
Cindy: how may I help you?
riceman: just want to know why I still have not received my winning yet
Cindy: let me ask for you
Cindy:
Cindy: we are going to escalate this to our financial department
Cindy: the funds should have been paid out
Cindy: and probably will within the next days
Cindy: please allow is 24 hours to review your case
riceman: thanks
Cindy: you are most welcome
Cindy: thank you for your patience



lets see if they will pay tomorrow

Why do I continue to read the frustrating bad news posts...I know why because lately that's what it mostly is.

Can anyone please refer me to happy positive links about good casinos that people have posted on here please lol.

LOL

Good Luck with that...exspecially as of lately.


:-*

finally I received the payout today and taaaaaaaaaaaaadaaaaaaaaahhhhhhhhhhhh slotmadness uninstalled, 

LOL...sheesh that took quite some time, but I am glad you got paid...



:-*