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    Last post ago about 5 years by dumpy07
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        ive just won a freeroll poker tourney at this casino and went on to play 5 card draw but could not select cards here is the casinos live chat response make of it what you will
        Please wait for a site operator to respond.

        You are now chatting with 'Karol'

        Karol: Welcome to Smart Live Casino you are speaking to Karol. How can I help you today?

        Karol: Hi Anthony,

        Karol: It might be due to the fact that you are not a real player and the tables that you join are being


        Karol: joined by othe rplayers who are

        Karol: hence you are being pushed away every tim e somebody joins the game

        anthony harrison: hello im playing 5 card draw at the moment and cant select cards

        Karol: please make a minimum deposit and see if this occurs again

        Karol: I guarantee you that it will not

        Karol: another psoivility is that your browser is faulty

        anthony harrison: why di i need to do this i have funds won from a freeroll and sngs

        Karol: please check if all cookies are deleted and restart the browser

        anthony harrison: ok ill clean my pc

        Karol: yes, but system does not recognise you as real player

        Karol: system  will always discriminate you under PFF

        Karol: to secure better game experience for real players

        anthony harrison: dont really know what you mean

        Karol: as you can imagine we have many players just visiting the site and spoiling the traffic

        Karol: hence this recursion

        anthony harrison: so what your saying is im being cheated by the system cos ive not made a deposit

        anthony harrison: this does not seem right or fair at all

        Karol: cheated? we ensure that real players are being protected by the PFF activity

        Karol: it is for players beter game experience

        Karol: if you are real player and you have another 100 who are jokers and they block the tables

        Karol: it spoiles the game

        Karol: please make minumum depsit of 10.00

        Karol: and see what happneds

        Karol: you can always withdraw the money at any time

        anthony harrison: hang on a min i have won some cash on a freeroll and now want to play poker with it yet your ystem will cheat me out of it untill i deposit what is the point of the freeroll and building a br for free if you have the poker skills

        anthony harrison: i dont want to withdraw i want to play

        Karol: I express myself clear Anthony, I hope that you will understand the reasons behind this actions

        Karol: as it is overall for all players

        Karol: unfortunetelly your case has been stucked in am middle

        anthony harrison: i can not see how this is fair at all im being discriminated against because ive won

        anthony harrison: for free that is why have freerolls

        Karol: as I said when you will make minimum deposit the issue will be resolved and you will always can withdraw

        Karol: you a had free roll, you won, what is not fair??? pls make minimum depsoit and continue playing

        Karol: your situation will not change at all

        Karol: will it?

        anthony harrison: no i dont think ill deposit here at all i really dont like this site anymore it does not treat its customers and potential customers correctly thank you for your help today ill put this delimma to forum members see what re actions i get

        Karol: you are entitled to your own views, but please acknowledge that we are serious casino

        anthony harrison: ???

        Karol: and do not want to deal with this kind of issues, i explained you everything deeply now

        Karol: bye bye

        Chat session has been terminated by the site operator.

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