Some have problems with Deposits!

    Last post ago almost 7 years by kynettie
    Avatar 19496
    • Started by
      Sr. Member
    • last active 8 months ago
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      • Avatar 19496
        • Started by
          Sr. Member
        • last active 8 months ago
        I just had this little spat with Millionaire...still cooling off from it...

        Selvyn: Welcome to Casino Support. How may I assist you today?
        you: Hi, I havent made a deposit yet today. But I went to the cashier page and it says I've been blocked for security reasons-Error code 94
        Selvyn: May I please have your Casino Account number or Email Address to retrieve your account information ?
        you: xxxxxx
        Selvyn: please while I transfer you to our security team 
        you: ok
        info: Please wait while I transfer the chat to 'Brian'.
        info: You are now chatting with 'Brian'
        info: Your Issue ID for this chat is LTK145020651463X
        you: ok
        Brian: Welcome to the Security Department.
        you: Hi
        Brian: Please hold a moment while I check your account.
        you: ok
        you: Hello?
        Brian: We have noticed that you are logging into your account from different states.
        Brian: Can you explain why this may be the case?
        you: Impossible. I have one laptop. I live in Ohio.
        you: I rarely travel.
        Brian: Kindly hold while I check your logins.
        you: Could it be because of my internet connection. I have an AT&T USBConnect Mercury laptop device?
        you: Its a broadband connection.
        Brian: I will check that. One moment please.
        you: Please do because I haven't left the state of Ohio, let alone my home for over 5 months.
        Brian: When did you start using AT&T as your service provider?
        you: About a year ago.
        Brian: We will open up the account however we suggest that it would be better to continue using Use My Wallet on this account to make deposits
        you: I am not connected to the internet via phone or cable. It is an At&T chip device with a sim card that is inserted into my computer. I can take my laptop the park, grocery,pool whatever and still be connected.
        you: Ok...but why?
        you: I have been nothing but loyal to you and your sister sites. I am a stay at home mom of a 5 month old infant for crying out loud and you are treating me like Im some sort of terrorist!
        Brian: If the system is showing different IP addresses you may experience difficulties depositing using credit card.
        Brian: This is why I suggested using Use My Wallet
        Brian: I have opened up your account.
        you: How is the IP thing my fault? You people are mean perhaps I should just take my credit card elsewhere.
        you: Which of these states am I supposedly signing in? I will get to the bottom of this.
        Brian: It is not your fault and I understand that, however the system showed these IP movements
        Brian: We disabled your account for your protection and the sfety of your account. As you use a roaming browser this may explain the changes in IP's.
        Brian: You are now free to use your account again.
        you: Well, wireless mobile devices are very much a reality. And Im 100% certain that other good customers will also run into this same problem with you guys.
        you: And now, Im not even in the mood to play.
        Brian: We apologize for the inconvenience.
        info: Your chat transcript will be sent to your email at the end of your chat.
        Brian: Is there anything else I can assist you with today?
      • Avatar 10150
        • Replied by
          Mighty! Member
        • last active 5 months ago
        Yep, just like having broadband and an open router at your home. That's the drawback as movement (In your case) shows you as coming from different areas/states and as such, this raises a red flag to the casinos.

        New Tech can really cause some damnable problems.
      • Avatar 7881
        • Replied by
          Super Hero
        • last active 5 months ago
        Tyes....what a weird, weird experience.  I would have been aggrivated, too.
      • No avatar normal
        • Replied by
          Sr. Member
        • last active 13 days ago
        Thats stupid. If that happen to me i would be piss cause i live in Hawaii. How the hell i'm i suppose to travel from state to state when i'm on a They should update their system.

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