Some have problems with withdrawls...me? Deposits!

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Last post made 13 years ago by kynettie
tyesmommy
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  • tyesmommy
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  • last active 6 years ago

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  • I just had this little spat with Millionaire...still cooling off from it...

    Selvyn: Welcome to Casino Support. How may I assist you today?
    you: Hi, I havent made a deposit yet today. But I went to the cashier page and it says I've been blocked for security reasons-Error code 94
    Selvyn: May I please have your Casino Account number or Email Address to retrieve your account information ?
    you: xxxxxx
    Selvyn: please while I transfer you to our security team 
    you: ok
    info: Please wait while I transfer the chat to 'Brian'.
    info: You are now chatting with 'Brian'
    info: Your Issue ID for this chat is LTK145020651463X
    you: ok
    Brian: Welcome to the Security Department.
    you: Hi
    Brian: Please hold a moment while I check your account.
    you: ok
    you: Hello?
    Brian: We have noticed that you are logging into your account from different states.
    Brian: Can you explain why this may be the case?
    you: Impossible. I have one laptop. I live in Ohio.
    you: I rarely travel.
    Brian: Kindly hold while I check your logins.
    you: Could it be because of my internet connection. I have an AT&T USBConnect Mercury laptop device?
    you: Its a broadband connection.
    Brian: I will check that. One moment please.
    you: Please do because I haven't left the state of Ohio, let alone my home for over 5 months.
    Brian: When did you start using AT&T as your service provider?
    you: About a year ago.
    Brian: We will open up the account however we suggest that it would be better to continue using Use My Wallet on this account to make deposits
    you: I am not connected to the internet via phone or cable. It is an At&T chip device with a sim card that is inserted into my computer. I can take my laptop anywhere...to the park, grocery,pool whatever and still be connected.
    you: Ok...but why?
    you: I have been nothing but loyal to you and your sister sites. I am a stay at home mom of a 5 month old infant for crying out loud and you are treating me like Im some sort of terrorist!
    Brian: If the system is showing different IP addresses you may experience difficulties depositing using credit card.
    Brian: This is why I suggested using Use My Wallet
    Brian: I have opened up your account.
    you: How is the IP thing my fault? You people are mean perhaps I should just take my credit card elsewhere.
    you: Which of these states am I supposedly signing in? I will get to the bottom of this.
    Brian: It is not your fault and I understand that, however the system showed these IP movements
    Brian: We disabled your account for your protection and the sfety of your account. As you use a roaming browser this may explain the changes in IP's.
    Brian: You are now free to use your account again.
    you: Well, wireless mobile devices are very much a reality. And Im 100% certain that other good customers will also run into this same problem with you guys.
    you: And now, Im not even in the mood to play.
    Brian: We apologize for the inconvenience.
    info: Your chat transcript will be sent to your email at the end of your chat.
    Brian: Is there anything else I can assist you with today?

  • Yep, just like having broadband and an open router at your home. That's the drawback as movement (In your case) shows you as coming from different areas/states and as such, this raises a red flag to the casinos.

    New Tech can really cause some damnable problems.

  • Tyes....what a weird, weird experience.  I would have been aggrivated, too.

  • Thats stupid. If that happen to me i would be piss cause i live in Hawaii. How the hell i'm i suppose to travel from state to state when i'm on a rock...lol They should update their system.

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