Some have problems with withdrawls...me? Deposits!

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    Last post ago over 6 years by kynettie
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    tyesmommy

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      • Avatar 19496

        tyesmommy

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        I just had this little spat with Millionaire...still cooling off from it...

        Selvyn: Welcome to Casino Support. How may I assist you today?
        you: Hi, I havent made a deposit yet today. But I went to the cashier page and it says I've been blocked for security reasons-Error code 94
        Selvyn: May I please have your Casino Account number or Email Address to retrieve your account information ?
        you: xxxxxx
        Selvyn: please while I transfer you to our security team 
        you: ok
        info: Please wait while I transfer the chat to 'Brian'.
        info: You are now chatting with 'Brian'
        info: Your Issue ID for this chat is LTK145020651463X
        you: ok
        Brian: Welcome to the Security Department.
        you: Hi
        Brian: Please hold a moment while I check your account.
        you: ok
        you: Hello?
        Brian: We have noticed that you are logging into your account from different states.
        Brian: Can you explain why this may be the case?
        you: Impossible. I have one laptop. I live in Ohio.
        you: I rarely travel.
        Brian: Kindly hold while I check your logins.
        you: Could it be because of my internet connection. I have an AT&T USBConnect Mercury laptop device?
        you: Its a broadband connection.
        Brian: I will check that. One moment please.
        you: Please do because I haven't left the state of Ohio, let alone my home for over 5 months.
        Brian: When did you start using AT&T as your service provider?
        you: About a year ago.
        Brian: We will open up the account however we suggest that it would be better to continue using Use My Wallet on this account to make deposits
        you: I am not connected to the internet via phone or cable. It is an At&T chip device with a sim card that is inserted into my computer. I can take my laptop anywhere...to the park, grocery,pool whatever and still be connected.
        you: Ok...but why?
        you: I have been nothing but loyal to you and your sister sites. I am a stay at home mom of a 5 month old infant for crying out loud and you are treating me like Im some sort of terrorist!
        Brian: If the system is showing different IP addresses you may experience difficulties depositing using credit card.
        Brian: This is why I suggested using Use My Wallet
        Brian: I have opened up your account.
        you: How is the IP thing my fault? You people are mean perhaps I should just take my credit card elsewhere.
        you: Which of these states am I supposedly signing in? I will get to the bottom of this.
        Brian: It is not your fault and I understand that, however the system showed these IP movements
        Brian: We disabled your account for your protection and the sfety of your account. As you use a roaming browser this may explain the changes in IP's.
        Brian: You are now free to use your account again.
        you: Well, wireless mobile devices are very much a reality. And Im 100% certain that other good customers will also run into this same problem with you guys.
        you: And now, Im not even in the mood to play.
        Brian: We apologize for the inconvenience.
        info: Your chat transcript will be sent to your email at the end of your chat.
        Brian: Is there anything else I can assist you with today?
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        genenco

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        "Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
        Just trotting along
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          Mighty! Member
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        Yep, just like having broadband and an open router at your home. That's the drawback as movement (In your case) shows you as coming from different areas/states and as such, this raises a red flag to the casinos.

        New Tech can really cause some damnable problems.
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        drpsyce38

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        Tyes....what a weird, weird experience.  I would have been aggrivated, too.
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        kynettie

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        Thats stupid. If that happen to me i would be piss cause i live in Hawaii. How the hell i'm i suppose to travel from state to state when i'm on a rock...lol They should update their system.

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