I just had this little spat with Millionaire...still cooling off from it...
Selvyn: Welcome to Casino Support. How may I assist you today?
you: Hi, I havent made a deposit yet today. But I went to the cashier page and it says I've been blocked for security reasons-Error code 94
Selvyn: May I please have your Casino Account number or Email Address to retrieve your account information ?
Selvyn: please while I transfer you to our security team
info: Please wait while I transfer the chat to 'Brian'.
info: You are now chatting with 'Brian'
info: Your Issue ID for this chat is LTK145020651463X
Brian: Welcome to the Security Department.
Brian: Please hold a moment while I check your account.
Brian: We have noticed that you are logging into your account from different states.
Brian: Can you explain why this may be the case?
you: Impossible. I have one laptop. I live in Ohio.
you: I rarely travel.
Brian: Kindly hold while I check your logins.
you: Could it be because of my internet connection. I have an AT&T USBConnect Mercury laptop device?
you: Its a broadband connection.
Brian: I will check that. One moment please.
you: Please do because I haven't left the state of Ohio, let alone my home for over 5 months.
Brian: When did you start using AT&T as your service provider?
you: About a year ago.
Brian: We will open up the account however we suggest that it would be better to continue using Use My Wallet on this account to make deposits
you: I am not connected to the internet via phone or cable. It is an At&T chip device with a sim card that is inserted into my computer. I can take my laptop anywhere...to the park, grocery,pool whatever and still be connected.
you: Ok...but why?
you: I have been nothing but loyal to you and your sister sites. I am a stay at home mom of a 5 month old infant for crying out loud and you are treating me like Im some sort of terrorist!
Brian: If the system is showing different IP addresses you may experience difficulties depositing using credit card.
Brian: This is why I suggested using Use My Wallet
Brian: I have opened up your account.
you: How is the IP thing my fault? You people are mean perhaps I should just take my credit card elsewhere.
you: Which of these states am I supposedly signing in? I will get to the bottom of this.
Brian: It is not your fault and I understand that, however the system showed these IP movements
Brian: We disabled your account for your protection and the sfety of your account. As you use a roaming browser this may explain the changes in IP's.
Brian: You are now free to use your account again.
you: Well, wireless mobile devices are very much a reality. And Im 100% certain that other good customers will also run into this same problem with you guys.
you: And now, Im not even in the mood to play.
Brian: We apologize for the inconvenience.
info: Your chat transcript will be sent to your email at the end of your chat.
Brian: Is there anything else I can assist you with today?
Some have problems with withdrawls...me? Deposits!
Readers of this topic also read:
lcb activities in the last 24 hours
Join the club
- new members
- members online
- guests online
- new posts
- free games played
Join today and start earning rewards
You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.