SOMEONE PLEASE HELP

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    Last post ago over 5 years by bonusroundplease
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      Kspencer

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          Kspencer

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          I just won a random jackpot from Silver Oak Casino. OVER $7,000. I requested a withdraw and max withdraw was $2,500. I think that's just the limit for each deposit. I contacted live support just to make sure this was for real. As I was waiting for a reply I started playing Let 'em Ride with the remainer of the balance and this is what I got from live support:
          A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
          Thank you for using our LiveChat Service. This is 'Paul'. How can I help you?
          Paul: Hello, Welcome to Silver Oak Casino! How may I help you?
          Kspencer: Paul, did I just really win $7,000???
          Paul: Please hold while I check your account, thank you for your patience!
          Paul: The system is really slow right now. I'll be right back with you. Thank you for your patience!
          Paul: After looking at your account we could see that you hit one of our jackpots but you also played Let Em Ride for a while... You may go ahead and request your winnings but it will depend on the withdrawals department if they approve the withdrawal since you were playing on a bonus that is to play Slots only.
          Paul: Slots Games Only
          Paul: 200% Bonus
          Paul: No Playthrough
          Paul: No Max Cash Out
          Paul: Redeem: TOUR200
          Paul: Deposit $30 or more
          Kspencer: I was just playing while waiting on your reply.
          Kspencer: Oh, God I really need this.
          Kspencer: What should I do now?
          Paul: You may request your winnings but we really don't know if they will approve it. You may send an email to the withdrawals department to get more details or you may contact us again tomorrow during business hours so we can check with them
          Paul: (
          Kspencer: This is awful. I'm sick
          Paul: I'm sorry I wish I could give you an answer right now but unfortunately I can't. Please come back tomorrow during business hours and we'll be more than happy to check with withdrawals
          Kspencer: Okay Thank you.
          Is there anytinbg that I can do???
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          JacobBlack

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          STAND IN THE CORNER AND SCREAM WITH ME!!
                                      
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          If you get  your money, you will definitely be one of the lucky ones. I do hope you the best of luck considering the casino you were playing at. A word of advice though... If it says slots only.... Stick to slots only.

                                                        JacobBlack
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          lucky8s

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          You wrote: "I requested a withdraw and max withdraw was $2,500."  The bonus you took was the following per customer support Paul: Slots Games Only
          Paul: 200% Bonus
          Paul: No Playthrough
          Paul: No Max Cash Out
          Paul: Redeem: TOUR200
          Paul: Deposit $30 or more

          NO MAX CASHOUT means exactly that, you could have had the $7,000. NO MAX CASHOUT. My question for you is, you said you requested your withdrawal, then while you were waiting for support you played LET EM RIDE. Who told you Max cashout was $2,500? Who helped you make your withdrawal request? Also how did you know that, what was left in the account you could still play with that money to play LET EM RIDE?  If the MAX cashout was $2,500 EVEN though that is not what the bonus says that you took above!! But even if, the casinos ALWAYS CLEAR THE REMAINING FUNDS to ZERO. So that players cannot continue to play because it is not their money. But your case is interesting for sure, because at the time you hit the RANDOM you met the requirements. And DID NOT play any games other then SLOTS. Had you made your withdrawal request BEFORE you played LET EM RIDE? Even though you should not have? You were still on with chat and did not give them a chance to clear your acct. But I can tell you this, I think you may have a case. 1. I think if chat told you to withdraw $2,500 they told you wrong, your bonus clearly is a NO MAX CASHOUT. You can ask for ZUGA THE admin HERE TO CONTACT THE CASINO ON YOUR BEHALF. or 2. Go to CasinoMeister forum and do what is called a PAB complaint against the Casino. But they do require that you cannot post anything about your complaint online on any forums, until it is resolved. This Casino is known as a ROGUE Casino though.
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          LHofsdal

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          He can't PAB at casinomeister because it is a rogue casino. He can try and hope for the best. Best advice is to contact the rep, I think it is Marty Davis, he handles the Virtual Group I think.

          Good luck and keep us posted.
          LH
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          I must be hungry cuz I'm fishin' chips!
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          silver oak?....ohdear, good luck
          rogue is right, unless something has changed recently
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          Kspencer

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          Thanks everyone for the advise. I'll keep you posted. I have always tried to stay away from RTG casinos and only recently tried Silver Oaks because it didn't have a warning sign on this forum's review.
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          Cat50

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           spin time

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          lucky8s wrote:


          You wrote: "I requested a withdraw and max withdraw was $2,500."  The bonus you took was the following per customer support Paul: Slots Games Only
          Paul: 200% Bonus
          Paul: No Playthrough
          Paul: No Max Cash Out
          Paul: Redeem: TOUR200
          Paul: Deposit $30 or more

          NO MAX CASHOUT means exactly that, you could have had the $7,000. NO MAX CASHOUT. My question for you is, you said you requested your withdrawal, then while you were waiting for support you played LET EM RIDE. Who told you Max cashout was $2,500? Who helped you make your withdrawal request? Also how did you know that, what was left in the account you could still play with that money to play LET EM RIDE?  If the MAX cashout was $2,500 EVEN though that is not what the bonus says that you took above!! But even if, the casinos ALWAYS CLEAR THE REMAINING FUNDS to ZERO. So that players cannot continue to play because it is not their money. But your case is interesting for sure, because at the time you hit the RANDOM you met the requirements. And DID NOT play any games other then SLOTS. Had you made your withdrawal request BEFORE you played LET EM RIDE? Even though you should not have? You were still on with chat and did not give them a chance to clear your acct. But I can tell you this, I think you may have a case. 1. I think if chat told you to withdraw $2,500 they told you wrong, your bonus clearly is a NO MAX CASHOUT. You can ask for ZUGA THE admin HERE TO CONTACT THE CASINO ON YOUR BEHALF. or 2. Go to CasinoMeister forum and do what is called a PAB complaint against the Casino. But they do require that you cannot post anything about your complaint online on any forums, until it is resolved. This Casino is known as a ROGUE Casino though.
                              i so agree with lucky 8s and that is great advice (if any1 does win a rj and used a bonus ,no matter if its a rogue or not PLEASE stick to the rules and dont play any games thats not stated) Its sooooo hard to win anywhere right now so if you win becareful not to break any rules and give the casino an excuse not to pay GL
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          chocolateman

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          I agree...What you did (OP) was a NO NO! at any RTG casino. Using a slots only bonus. I don't believe you will be paid. People Please read the rules of any bonus that you take. And follow them to the 'T'. There is no excuse for making such foolish mistakes by not doing so.
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          Lipstick

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          Hi Kspencer,

          I am a little unclear on one point. You said that you requested a withdrawal with a limit cashout for $2,500 and then went to the cashier. If that is the case i would think the $2,500 would be safe and it is the remaining balance left in your account that would be questionable since you played a game not within the terms.

          If anything i would at least argue that point if you did indeed request the withdrawal. What an awful mess. I am very sorry for this mess but if they have any shred of decency and want to redeem themselves for a bad reputation then they will make good on it.

          In situations like this, casinos should take it case by case. I understand on their end they have rules and they have to abide by.  But to play by the rules the whole way and make a slip up at the point of withdrawal, this should certainly be the exception to the rule.

          Please let us know your progress and don' go down without a fight.

          Lips
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          dtsweet

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          lipstick_xoxos wrote:

          Hi Kspencer,

          but if they have any shred of decency and want to redeem themselves for a bad reputation then they will make good on it.
          Lips



          heh, don't they already have a bad rep?
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          Lipstick

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          Thus my comment "redeem themselves for a bad rep" 
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          zuga

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          "All it takes for evil to prevail is for good people to do nothing "

          Check out our No Deposit Casino and No Deposit Bingo lists.

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          Hi Kspencer,

          being that you breached their T&Cs and played non allowed games Im not sure how much can be done here.

          Yes it is unfortunate thing you did, and Im hoping the casino will reach out in your case.

          This is why Ive contacted casino and asked them to come on board and address this issue.

          cheers
          Zuga
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          Acerevrep

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          Thanks Zuga for the heads up...

          Hi Kspencer,

          I'm one of the Affiliate Managers for Silver Oak Casino.  Below is my email address.  If you can send me your user ID I will go ahead and look into this issue for you. 

          Thanks,

          Eric Haaranen
          eric@acerevenue.com
        • Thsuper31

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          look forward to see the result of this and if silveroak has gotten a better name
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          bradwill

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          Are you sure this max cashout of $2500 being referenced was as an absolute max cashout for your bonus and not just the max that can be requested or cashed by the casino for a certain time period? Like a max of $2500 per week? I didn't look at Silver Oaks terms but many casinos have restrictions like that and will send amounts beyond that level incrementally until the full amount is cashed. It seems like this may have been the case, but the fact that you played Let 'em Ride is a bigger concern now . . . I hope you're luckier than most.

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