South Park Slot getting released - How to get your free spins!

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        Thanks for this post from:

        • Christopher lambert
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        The official South Park slot has been scheduled to be released 24 September 2013.

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        Thanks for this post from:

        • 2d4818989f1ca7ccfaccc9b2527a6916
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        Redbet Casino

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        WR = 40x

        Valid from: 24 September 2013

        Ends: 31 October 2013
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        xbornluckyx

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        I decided to try out goldbet casino and im having an absolute nightmare with this casino.

        First i couldnt register because it insists on a zip code which my country doesnt have so i got onto live help and they said to put any zip code in i said i didnt want it affecting my withdrawals and was told it wouldnt ( i made sure to take and email transcript of this)

        I made the deposit and launched the slot and low and behold no bonus so i went onto live help and here is what happened

        Emanuela: Welcome to our GoldBet live chat service! How may I help you?
        michelle french: hi i signed up and made my first deposit through a link offering an exclusive 200 percent bonus i have tranferred to a slot and didnt get my bonus
        michelle french: https://casino.goldbet.com/es/casino/promotions/omg-they-spilled-money!-%281%29-%281%29/
        Emanuela: May I take your username please?
        michelle french: *********
        Emanuela: Could you please hold on a second?
        michelle french: nps
        Emanuela: yes i confirm that you are entitled to this promotion , but to redeem you will need to bet €40 x 35 = €1400  before you can withdraw any of the bonus money. Once you have been awarded bonus money yo have 30 days to wager the bonus before it expires.
        michelle french: i didnt recieve the bonus though
        Emanuela: because before you receive the bonus you have to play €40 (your first deposit on vip casino slot) X 35
        michelle french: hold on so i have to play my dep x 35 then play the bonus x 35
        michelle french: please read your terms
        michelle french: 3. Each customer must deposit and then, the first time you open any Net Entertainment Slot Game, transfer between €10 and €500. A Bonus of 200% of the value of this initial transfer to a Net Entertainment slot game will be available immediately, but ONLY on the first transfer..
        michelle french: available immediatly
        Emanuela: not , you have to play your first deposit X 35 to receive €80 as bonus
        michelle french: no your terms state it is given imediatly
        michelle french: if that were the case it would be a x 70 playthrough
        michelle french: if you play your deposit x 35 then play the bonus after that x 35 thats x 7-
        michelle french: x70
        michelle french: your terms state it is immediate are your terms a lie then?
        Emanuela: to Claim the Free Spins Bonus, the Customer must email casinobonus@goldbetmail.com
        michelle french: no not the free spins
        michelle french: read your terms
        michelle french: 3. Each customer must deposit and then, the first time you open any Net Entertainment Slot Game, transfer between €10 and €500. A Bonus of 200% of the value of this initial transfer to a Net Entertainment slot game will be available immediately, but ONLY on the first transfer..
        michelle french: it states if i make a transfer which i did of 40
        michelle french: the bonus should be available immediately
        michelle french: so i should have 120 to play with immediately
        Emanuela: sorry sir kindly  send us an internal message so that we check your account and your fist deposit and we will send you an answer within 24 hours , you can also send an e mail to support-it@goldbetmail.com
        michelle french: im not a man for a start and this is rediculous is your phone support on skype in english?
        Emanuela: yes sure
        info: Your chat transcript will be sent to ********** at the end of your chat.
        Emanuela: sorry madame
        michelle french: ok i will ring and see if i can get better results than this and i will be writing a report on the forum i came from about the trouble i've been having here
        michelle french: thanks for your help


        so i then went to contact them on skype and suprise suprise first they kept hanging up on me then they just let it ring out has anyone else had any problems here ?
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        xbornluckyx

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        this is getting worse i emailed them off and got an email back to forward the email to another email address and when i done this i got delivery failed email address is restricted!!! this is a joke of a casino
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        Melcb

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        Oh dear xbornluckyx, looks like you are having a real hard time.

        I will email the rep and clarify the terms with her. Seems to be a bit confusing and too many rules and hoops to jump to get this bonus.

        Apologies for this and thanks for your patience.
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        xbornluckyx

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        Thanks for this post from:

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        thx for your reply mel

        i finally got my bonus after yet another trip to live help where they said it was their fault they had an error on their system, i have to say they werent very apologetic and i still think the service is very bad and would recommend thinking before depositing.
        I am now awaiting the free spins which you get when your account is verified i sent of my documents yest morning and nothing as of yet and not holding out much hope of getting them any time soon.
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        Melcb

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        xbornluckyx wrote:

        thx for your reply mel

        i finally got my bonus after yet another trip to live help where they said it was their fault they had an error on their system, i have to say they werent very apologetic and i still think the service is very bad and would recommend thinking before depositing.
        I am now awaiting the free spins which you get when your account is verified i sent of my documents yest morning and nothing as of yet and not holding out much hope of getting them any time soon.



        Thanks for the update - I will let the rep know about your experience as well. Hopefully they can improve things some more.
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        LeoJackpot 10 free spins No deposit required!

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        Melcb

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        Parasino Casino

        Deposit a minimum of £/€/$30 on 8 Oct 2013 and get 20 extra free spins on the slot South Park on 9 October!

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        Free spins will be credited 9 Oct 2013.

        Rated:
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        Melcb

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        Thanks for this post from:

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        @xbornluckyx - Please check your private messages.
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        anfransen

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        I am also having some real bad experiences with GOLDBET casino.
        This is the story:
        I use the exclusive bonus from LCB and deposited 10 euro. the exclusive bonus is 200%. When i deposited the amount is still 10 euro and I asked live chat. they dont even know about the bonus! terrible. then i try to open one netent slot and i saw the bonus there (30 euro) then i close the slot (which was starburst) and chat again to ask where i can check the wagering requirement. the live help dont even know what is wagering requirement..
        shit didnt end there, they use somekind of uncommon way to play, each time you want to play a slot you have to put how much money you want to play for that slot. My money is stuck in the starburst slot and now i cant even open any netent slot. what's weird is that the netent slots do not have any NETENT logo when it is loading.
        It is weird.
        Now they are telling me to go and download TeamViewer so that their IT technician can remote access my desktop to see what happens. Is it really safe?
        i am TOTALLY DISAPPOINTED with this casino.
        Hope others wont encounter the same problem as mine.
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        anfransen

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        It's been an hour since i left the TeamViewer application on. starting to get worried about the application. sigh... anyone can help me out?
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        Melcb

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        Hmmm sounds like they are a bit clueless. They generally dont have bonuses and therefore they arent sure how to deal with them.

        I will email the rep your query.
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        Goldbet

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        Thanks for this post from:

        • Panda kiss
        Hi Anfrasen,

        We can see that the bonus had been added to your account and that your request was dealt with. As for the money being stuck during a game session, we apologize for this but this was also solved.

        Please let us know if there is anything else we can assist you with,

        With kind regards,

        The Goldbet Team
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        Lootva

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        Nice to see this is resolved.

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