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    Last post ago 8 months by cyberpete
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        • Started by
          Jr. Member
          74
        • last active 18 days ago
        I have made an deposit here for 25€ and had 200% bonus.
        Everything was OK, i made the wagering so i cashout 1450€.
        They ask for my documents and i gave that to them.
        And a 1,5 day later i get an email that i did not play follow the rules, so all my cash gone and had only the deposit that i had done.
        I made an misstake and made bets bigger then 5€.
        It was standing in their rules.
        What do you think about it.


        This was in the email.
        " Your account has been found be in breach of clause 6 (xx) of our Promotional Terms & Conditions:
        (xx) Where a Welcome Bonus and/or No Deposit Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of your total deposits any remaining balance will be forfeited if the casino deems your play to be irregular. For example, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. "State" game abuse is where the player collects gems, coins and other items that initiate a bonus round or free spins, to nearly the point of activating the bonus or free spins, and this is done with the welcome bonus and first deposit, and then the player then plays the balance down to under 1 credit, therefore, cancelling the wagering requirements, then re-entering the game with another deposit of cash only with no bonus and re-entering those games to complete the collection of items to trigger the bonus of free spins. Other examples of irregular game play include but are not limited to, placing single bet in excess of EUR5.00 to initiate a high win during the early stages of game play, then making a significant change in bet size down to less than EUR1.00 a bet until such time as the wagering requirements for that bonus have been met. While a welcome bonus is in play the maximum you may bet on any single bet will be capped at EUR5.00, above this amount will be considered irregular play for bonus play through requirements. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirements. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

        Therefore, your winnings have been confiscated and your balance has been reduced to the total of your deposits, this is now available for withdrawal."



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