see my chat
can anyone explain what the hell she was talking about....
Charlotte C: Welcome to Sportingbet! Please hold while I check all the information you supplied.
You: you told me i have a bonus on piggy riches which i won with 5 free spins but no bonus of 70p shown
Charlotte C: have you just spoken with my colleague Sam?
You: yes
Charlotte C: are you on a mobile?
You: no
You: the free spins were on my pc
Charlotte C: you have a remainder of 28GBP to wager
Charlotte C: the free spins are there as Sam advised.
You: i have played 5 free spins on piggy riches on the pc so why is the 70p bonus i won not there
Charlotte C: you will need to wager a further 28GBP before the 70p bonus is released as cash...
Charlotte C: it is 40X the original amount, it is on the Terms and Conditions
You: dont know what you mean normally you playthrough a bonus im telling you there is no bonus of 70p shown where is the 70p
Charlotte C: OK The only way the 70p bonus will be paid out is when you wager a further 28GBP
You: what do you mean wager ..playthrough ?
Charlotte C: did you read any of the Terms and Conditions of the Casino before you signed up?
You: yes
Charlotte C: right then you will know that all bonus, have to be wagered (played though) 40 times before they are paid out
You: look i won 70p so where is it so i can playthrough 70p X40
You: what slot
Charlotte C: what slot??
You: its not on piggy riches and i thought you had to play thre play through on the same slot in which you won the on the free spins
Charlotte C: I can assure you it is there, i am looking at the back end of the Casino system
You: piggy riches on the pc ?
Charlotte C: against your account
Charlotte C: i don't get to see against what game it is
Charlotte C: your bonu money is standing at 0.70GBP
Charlotte C: apologies bonus* money
Charlotte C: you can play them on Piggy Riches SW; Piggy Riches Touch SW; Mega Fortune SW; Mega Fortune Touch SW;
You: should it be on piggy riches if i won free spins on there
You: whats SW
Charlotte C: as i said this 0.70GBP can be used on the following games Piggy Riches SW; Piggy Riches Touch SW; Mega Fortune SW; Mega Fortune Touch SW;
Charlotte C: the SW purely relates to the game type
Charlotte C: Slot Wheel
Charlotte C: for example
You: ok im telling you cash shows zero on piggy riches check out with your tech team
Charlotte C: yes your cash will show as 0.00 as you have no funds in the account . your BONUS money is at 0.70.
Charlotte C: i can see that your balance (CASH) is 0.00
Charlotte C: Your bonus amount is at 0.70GBP however it will not be released until it has been wagered to a total of 28.00GBP
You: so where is the bonus
Charlotte C: you will not see it until the wagering has been completed
You: how do you wager thin air ..are you saying i need to deposit 28 to get 70p
Charlotte C: no
Charlotte C: you will need to log into one of the games as mentioned above and play to the amount of 28GBP to release the 0.70GBP bonus
You: so i need to deposit the minimum amount
Charlotte C: Ok, do you understand what i'm saying, if not please tell me and i will try to explain it another way
You: no idea
Charlotte C: ok. you will not see the bonus in your balance until you have met the wagering requirements. Which for this bonus are 28.00GBP
You: cant see the bonus which is normally shown on any other casino as under cash to be played through until 28 has been played through when it becomes a cash amountt
You: shown on balance as cash
You: simple
Charlotte C: can you please open one of the games listed and send us a screen shot to admin@sportingbet.com
Charlotte C: i will try and explain it using a screen shot
You: ok
Charlotte C: our Bonus' do not and will never show on you balance
You: so how do you playthrough something not shown
Charlotte C: well you will need to log out and log back into the game
You: i just did twice
You: it says i have no active bonus on my account
Charlotte C: apologies, i am thinking on how i can explain this, please bear with me a moment
Charlotte C: did you send the screen shot?
You: no point it just shows zero
Charlotte C: i appreciate that but id like to see it please
You: sent
Charlotte C: thank you
Charlotte C: please bear with me a moment
Charlotte C: i am logging into my personal account to view piggy riches
Charlotte C: are you in real mode? or fun mode?
You: real
You: youve got a screenshot
Charlotte C: i appreciate that thank you
Charlotte C: which are you using, crome or IE?
You: ie
Charlotte C: thank you
Charlotte C: from my side, the only thing that i can suggest would be to clear cookies, access our site NOT by a history or book mark and log back in
You: i came on here after 1/ on chat where i forfieted my previous bonus on fantasini
Charlotte C: i can see that yes
You: 2/ your guy said the bonus would be on piggy riches ..is it on fantasini in error
Charlotte C: no, you had 2 bonus' the one on Fantasini you forfeited the one on PR is active
You: is it on piggy riches touch
Charlotte C: you can play them on Piggy Riches SW; Piggy Riches Touch SW; Mega Fortune SW; Mega Fortune Touch SW;
You: you keep saying them like it was free spins
Charlotte C: yes as they are the games that you are able to use the bonus on
Charlotte C: to wager it
You: nope checked all the slots nothing shown
Charlotte C: ok fine you want this sent to Technical, that is what i am going to do. I shall send them the details and they shall look into it and get back to me. This can take up to 48 hours. at which point i will get back to you.
You: you should know because youve seen my screenshot that nothing is shown so send that to them
Charlotte C: and as i have told you, they WILL NOT show in your balance.
Charlotte C: so, i shall send this to the Technical team as per your request.
Charlotte C: and i will get back to you once they have advised me further.
You: im talking about the slot bal not the acc balance
Charlotte C: and what do you have your coin value set as??
Charlotte C: i can see it is set at 0.10GBP
You: whats that got to do with it
Charlotte C: but its fine, i have sent the details to the Technical Team to investigate. as soon as they get back to me further I shall contact you via email with their findings.
You: ok and i hope we get this sorted out or i wont be depositing
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