Sporting bet confusion ?

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    righton

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    I'm as Scottish as Irn bru
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        righton

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        I'm as Scottish as Irn bru
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        see my chat

        can anyone explain what the hell she was talking about....



        Charlotte C: Welcome to Sportingbet! Please hold while I check all the information you supplied.

        You: you told me i have a bonus on piggy riches which i won with 5 free spins but no bonus of 70p shown

        Charlotte C: have you just spoken with my colleague Sam?

        You: yes

        Charlotte C: are you on a mobile?

        You: no

        You: the free spins were on my pc

        Charlotte C:  you have a remainder of 28GBP to wager

        Charlotte C: the free spins are there as Sam advised.

        You: i have played 5 free spins on piggy riches on the pc so why is the 70p bonus i won not there

        Charlotte C: you will need to wager a further 28GBP before the 70p bonus is released as cash...

        Charlotte C: it is 40X the original amount, it is on the Terms and Conditions

        You: dont know what you mean normally you playthrough a bonus im telling you there is no bonus of 70p shown where is the 70p

        Charlotte C: OK  The only way the 70p bonus will be paid out is when you wager a further 28GBP

        You: what do you mean wager ..playthrough ?

        Charlotte C:  did you read any of the Terms and Conditions of the Casino before you signed up?

        You: yes

        Charlotte C: right then you will know that all bonus, have to be wagered (played though) 40 times before they are paid out

        You: look i won 70p so where is it so i can playthrough 70p X40

        You: what slot

        Charlotte C: what slot??

        You: its not on piggy riches and i thought you had to play thre play through on the same slot in which you won the on the free spins

        Charlotte C: I can assure you it is there, i am looking at the back end of the Casino system

        You: piggy riches on the pc ?

        Charlotte C: against your account

        Charlotte C: i don't get to see against what game it is

        Charlotte C: your bonu money is standing at 0.70GBP

        Charlotte C: apologies bonus* money

        Charlotte C: you can play them on Piggy Riches SW; Piggy Riches Touch SW; Mega Fortune SW; Mega Fortune Touch SW;

        You: should it be on piggy riches if i won free spins on there

        You: whats SW

        Charlotte C: as i said this 0.70GBP can be used on the following games Piggy Riches SW; Piggy Riches Touch SW; Mega Fortune SW; Mega Fortune Touch SW;

        Charlotte C: the SW purely relates to the game type

        Charlotte C: Slot Wheel

        Charlotte C: for example

        You: ok im telling you cash shows zero on piggy riches check out with your tech team

        Charlotte C: yes your cash will show as 0.00 as you have no funds in the account . your BONUS money is at 0.70.

        Charlotte C: i can see that your balance (CASH) is 0.00

        Charlotte C: Your bonus amount is at 0.70GBP however it will not be released until it has been wagered to a total of 28.00GBP

        You: so where is the bonus

        Charlotte C: you will not see it until the wagering has been completed

        You: how do you wager thin air ..are you saying i need to deposit 28 to get 70p

        Charlotte C: no

        Charlotte C: you will need to log into one of the games as mentioned above and play to the amount of 28GBP to release the 0.70GBP bonus

        You: so i need to deposit the minimum amount

        Charlotte C: Ok, do you understand what i'm saying, if not please tell me and i will try to explain it another way

        You: no idea

        Charlotte C: ok. you will not see the bonus in your balance until you have met the wagering requirements. Which for this bonus are 28.00GBP

        You: cant see the bonus which is normally shown on any other casino as under cash to be played through until 28 has been played through when it becomes a cash amountt

        You: shown on balance as cash

        You: simple

        Charlotte C: can you please open one of the games listed and send us a screen shot to admin@sportingbet.com

        Charlotte C: i will try and explain it using a screen shot

        You: ok

        Charlotte C: our Bonus' do not and will never show on you balance

        You: so how do you playthrough something not shown

        Charlotte C: well you will need to log out and log back into the game

        You: i just did twice

        You: it says i have no active bonus on my account

        Charlotte C: apologies, i am thinking on how i can explain this, please bear with me a moment

        Charlotte C: did you send the screen shot?

        You: no point it just shows zero

        Charlotte C: i appreciate that  but id like to see it please

        You: sent

        Charlotte C: thank you

        Charlotte C: please bear with me a moment

        Charlotte C: i am logging into my personal account to view piggy riches

        Charlotte C: are you in real mode? or fun mode?

        You: real

        You: youve got a screenshot

        Charlotte C: i appreciate that thank you

        Charlotte C: which are you using, crome or IE?

        You: ie

        Charlotte C: thank you

        Charlotte C: from my side, the only thing that i can suggest would be to clear cookies, access our site NOT by a history or book mark and log back in

        You: i came on here after 1/ on chat where i forfieted my previous bonus on fantasini

        Charlotte C: i can see that yes

        You: 2/ your guy said the bonus would be on piggy riches ..is it on fantasini in error

        Charlotte C: no, you had 2 bonus' the one on Fantasini you forfeited the one on PR is active

        You: is it on piggy riches touch

        Charlotte C: you can play them on Piggy Riches SW; Piggy Riches Touch SW; Mega Fortune SW; Mega Fortune Touch SW;

        You: you keep saying them like it was free spins

        Charlotte C: yes as they are the games that you are able to use the bonus on

        Charlotte C: to wager it

        You: nope checked all the slots nothing shown

        Charlotte C: ok fine  you want this sent to Technical, that is what i am going to do. I shall send them the details and they shall look into it and get back to me. This can take up to 48 hours. at which point i will get back to you.

        You: you should know because youve seen my screenshot that nothing is shown so send that to them

        Charlotte C: and as i have told you, they WILL NOT show in your balance.

        Charlotte C: so, i shall send this to the Technical team as per your request.

        Charlotte C: and i will get back to you once they have advised me further.

        You: im talking about the slot bal not the acc balance

        Charlotte C: and what do you have your coin value set as??

        Charlotte C: i can see it is set at 0.10GBP

        You: whats that got to do with it

        Charlotte C: but its fine, i have sent the details to the Technical Team to investigate. as soon as they get back to me further I shall contact you via email with their findings.

        You: ok and i hope we get this sorted out or i wont be depositing
           






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        KummerLidande

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        i didn't read the whole thing but if this is your concern, winnings derived from free spins must be wagered on the same slot. all other slots will show 0 balance. sporting bet internal crappy rules.
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        edzus.solovjevs

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        He can't wagger anything, because noting shows up!!! Read the whole thing through and than post
        But that's interesting, how can you know how muc bonus money you have left to wager, if it does not show up in the cash balance
        And admin, move this to casinos forum :D
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        righton

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        I'm as Scottish as Irn bru
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        hi guys should have said on subject got 5 free spins on piggy riches...email
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        KillJill

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        Thanks for info about free spins. I played them and I am missing winnings too, cash balance 0.00. I didnt get an email, as usual.

        About your chat, dont be too hard on live support reps. Even if she knew what the problem was there is most likely a directive from her manager what she is and is not allowed to tell to the customers and thats why you were going around in circles with her. It is clearly a technical issue and I doubt that you were the first person that came to them with same problem so they must know of it yet her manager instructed her to act like this was something exclusive to your account.

        I dont know in what century her manager lives but it certainly isnt this one. Even old people have facebook accounts and surf the web so something like this cant stay hidden for too long.
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        Sommi

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        You have to play 1 spin in game where you had last free spins as you probably had like 10 c left, couldn't spin anymore in that slot and until you won't get rid of that cash you won't be able to play newest free spins slot.
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        geegee21

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        Yes....it happened to me also. You have money left on a slot from last promotion and you must open that game to play the money first.
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        blueday

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          According to the conversation, your 70p won't show up until you have wagered £28.  This is the worst kind of bonus offer out there.

          SkyVegas have a promo at the moment - deposit £10 and get £10 free.  Sounds good but....the deposit of £10 is taken out of your account and held with the free £10 and you have to wager X amount (can't remember what the wagering is) and once you have wagered the right amount, your £10 deposit and your £10 bonus will be released.  So how are you supposed to wager when the deposit you made is taken away from your account?  This sounds similar to your 70p that you won on your free spins.  It's held in abeyance until you complete the wagering. 

          I'd certainly be asking for your 70p "win" to be removed from your account.
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          Trent

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          I have had the same problem with sporingbet and vistabet (they are sister sites).
          Until 3-4 months ago they gave me 10 free spins every week on starburst (extreme value of 1 Euro) with a 30X bonus in any game. I had managed to withdraw thanks to these 2-3 times and one time was 250 Euros.
          Nevertheless they changed it after that to 7 free spins and 2-3 months ago we have this situation with the free spins, that you have to play in the same game wait, or wait for 24 hours to make the rollover if you have another promo running and other ridiculous things I have heard from live support.
          The first few weeks I had a different problem with this shitty promo each week.
          Finally I sent an email on both sites  stating my frustration on this stupidity they have created had absolutely no response, contacted live support and made same complain, I was told they will look after it and reply to me, they never did, so eventually I gave up on both casinos and use them only for sports betting and poker if they have anything value.

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