Stargames, Mickey mouse operation or a con?

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    Last post ago over 4 years by blueday
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        • Started by
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        • last active 9 months ago

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        I decided to try out star games to have a flutter, I deposited £40 and luckily managed to get it up to £100 and cashed out. The first thing I found strange was they would not let me cash the full amount they would only let me have £97 there was a small processing fee then they paid £1.88 back into my gaming account, what's the point in that? They then asked for id which i sent straight away they took 5 days to get back to me that it was accepted. They then stated it would take 10 days to process my withdrawal. 12 days later I contacted them to find out where my money is, they took another 3 days to respond to that stating it would be in my account soon another 5 days past still nothing or any word at this point I am starting to get very angry as I had spent some of the money I had saved for my holiday as I was expecting them to run a professional operation and pay me in an acceptable time frame. I was getting no response to my emails at all now so I sent one stating that if I didn't get my money in the next couple of days I would have to go to the lga which issues their licence. I got a response to that email within an hour even though they had still not responded to the ones I had sent 6 days previously! It stated that they would not process my withdrawal till "after" the 8th September due to a charge-back risk  I cashed out on the 7th June!! I have involved third parties in this matter which have also been stone walled by this company. Maybe I will finally get my money maybe I wont but I would urge you all to steer well clear of this company at best they have treated me like dirt. 
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          19871
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        This really is not a good experience at all.  Sorry to hear you have had such a time of it and are still waiting to receive your cashout.

        Thanks for the info.

        blue
      • Avatar 19642
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          Hero Member
          932
        • last active 9 months ago
        I really wanted to play there since they got a really nice collection of slots, but ive read so many bad things about them some say they are fine getting withdraws in few days but so many says its a fight to get there money and there support is almost none excistent like u say i would keep away from there in the future, hopefully you will get your money from them.
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        • Replied by
          Hero Member
          602
        • last active 6 hrs ago
        i cashed out from 10nd bonus 200euro, sent id and after one day money was in my  skrill acct
        without any problem!
        suggest to all this place!
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        • Replied by
          Newbie
          7
        • last active 9 months ago
        I just started playing with them and already cashed out hassle free... so sorry to hear you had a bad experience! 
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        • Replied by
          admin
          19871
        • online
        There is a Stargames Direct Casino Support thread HERE

        You can message the rep directly HERE.

        blue

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