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    Last post ago almost 7 years by helwin
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    dreyna

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        dreyna

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        can you please help me? i deposited $30 and won...i requested a withdrawl only to have them keep my winnings ..here is how the chat went...
        operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 28seconds. An operator will be with you shortly.

        You are now chatting with 'Liz'

        Liz: Welcome to Superior Casino Live Support. How may I assist you?

        dreyna: hi liz..

        dreyna: i have issues unfortunately

        dreyna: i recently won with your casino...requested a withdrawl....

        dreyna: the amout was approx$740

        Liz: May I have your Login name and email address please?

        dreyna: dreyna

        dreyna: matt_reyna@msn.com

        Liz: One moment please.

        dreyna: i got an email saying that my reversal was successful..

        dreyna: i NEVER requested a reversal..and my balance in my acct is showing $30!!??

        Liz: I will be right with you.

        Liz: Your withdrawal has been denied due to multiple accounts

        dreyna: i deposited..i spoke with support before i deposited!

        dreyna: what multiple acct?

        dreyna: i wasnt playing ona free chip

        dreyna: you guys kept emailing me trying to sell me the 1000% bonus..i finally depositerd

        Liz: You will be notified per email

        dreyna: and you're gonna keep my withdrawl?

        Liz: You can request a withdrawal  for your deposit

        dreyna: can i speak with a manager ?

        Liz: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.

        Liz: Management can only be reached per email

        dreyna: what if i call?

        Liz: You will call this office which is support

        dreyna: whats the email address for management?

        Liz: Support@superiorcasino.com

        Liz: And we will forward it to management

        Liz: Is there anything else I can help you with?

        dreyna: no..

        Liz: Thank you for using Live Support. Should you have any future questions, please contact us again.

        Chat session has been terminated by the site operator.


        can you please help me?
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        Tirilej

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        Probably there is nothing you can do. Da Vinci did the same for me for $1400. I had to give up. Unless you can prove that you don't have a multiple account anyware in any Rival casino you don't have a chance. This is not nice guys. Sorry!
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        willowwe

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        Then we're pretty much screwed even if we deposit??....then this really is just ENTERTAINMENT.....except for a very few...everyone is getting the$$$ but the players.....we're kinda like the ""Worker Bees"" that gather the honey and get the shaft...sorry you lost your money....
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        genenco

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        "Today, most of the good people are afraid to be good. They strive to be broadminded and tolerant. It is fashionable to be tolerant but mostly tolerant of evil and this new code has reached the proportions of demanding intolerance of good."
        Just trotting along
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        Thanks for this post from:

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        What with the past posts from others claiming a casino ripped them off (Free chip and or multiple accounts and such) I'd like to hear the casinos side of this dispute before I made a call on this.

        Too many times we have seen people coming on this board claiming to have been shafted and the rep for the casino DID prove they were not completly honest.

        So, I'd hold off in any condeming...(Except for the Vegas Tech casinos due to personal experience and others)
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        I hear you Genenco...I've seen both abusers and victims alike..every sob story I take with a grain of salt and feel for the ones who truly were 'screwed over'
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        Tirilej

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        The problem with Rivals casinos is that you can deposits and use bonuses for ever, until you finally one day wants to cash out. Then there are a warning flagged from the system, and you are denied. It doesn't have to be that you done something wrong with just the casino you try to cash out from. It can be another that you accidently opened two accounts in for a year ago or so.
        Many are trying to get away from this system. Vegas Regal and Slotocash is two of them. You can at least reason with them. The others follow what Rival tell them to do.
        She can be guilty or not. This is the reason I stop using bonuses in Rivals.
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        blueday

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          Hi there dreyna.

          I have emailed the casino rep and hopefully you will get a response from him about this.

          blue
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          blueday

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            dreyna,

            I have heard back from the rep and he is looking into it. 

            blue
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            SuperiorCash

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            Thanks for this post from:

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            Dear Dreyna,

            Your case has been forwarded to me so we can make our final decision regarding your case.

            Your account at Superior Casino has several linked account just within Superior Casino, regardless of other accounts at other Rivals. Our policies are very clear that we only accept one account per household/IP. You have created several accounts such as (david77098 - under your own name, address, etc) and this compromises your (dreyna) account.

            Nonetheless, I am willing to make a very rare exception for you alone, since you did win legitimately with the bonus. You may log in to your account to find your original balance reimbursed. You may request again a withdrawal for the whole amount. Please note that we will require, as it is customary in this industry, your Security Documents before we can approve your withdrawal.

            I hope you find this resolution satisfactory. At Superior Casino we aim at providing fair services to our players and we will analyze every situation on a case by case basis. Even when some terms are violated, we may make exceptions if we find it to be fair for the player.

            I strongly advise that you do not create any more accounts at Rival-powered casinos as it can jeopardize your possibilities of winning with a bonus. For now I have left your Superior account eligible with limited promotions, but you are welcome to use them when you please.

            Regards,

            Stephen Vaughn
            Superior Casino Host
            www.superiorcasino.com
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            blueday

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              Thanks for sorting this out so rapidly.

              blue
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              arizonadback

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              Hi,
              I have been playing at Superior casino for a while and have made quite a few deposits. I have cashed out 3 times for 670, 300, 150 - decent but not huge. I always play with deposit bonuses and i play free chips when given. Now when I log in to Superior, all my bonuses except for 2 are gone. I have not received any of the regular weekly, or special such as the Christmas promos since my last cash out. I went to live chat (Ray) who will only give me the standard script answer that i will receive an email when new promos are available, he would not tell me why and I don't know if he even bothered to look up my account.
              Can you help? I would like to know why this has happened even if the reason is that once you win/are ahead, they take away the bonuses. 

              Thank you,
              Superior user rlacona
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              Imagin.ation

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              Use Your Imagination
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              Wow.. the service and benefits we have as LCB Members..
              These wonderful reps taking the time out to sort out the problems and on top of it, giving players the benefit and exceptions which they do not have to do is just above and beyond.

              Im always amazed at these kind of posts, it makes me feel happy to be a member and SEE these great benefits, and these types of resolutions

              Cheers to you SuperiorCash, that was fantastic you did that.
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              arizonadback

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              update to my previous post on limited bonuses at Superior - I have now sent an email to host@superiorcasino (Stephen Vaughn) who will not respond to me.

              All I am asking for is a reason that my bonuses are now restricted/limited. If it is because I have managed to cashout a few times using deposit bonuses  and now they feel I should be playing without a bonus,  I have no problem with that. If I have done something wrong, I would like to correct it.

              I really just want a response and a reason and they will not even do that.

              I do have an issue with them not responding at all. I think this is very wrong. I was going to deposit without taking bonuses but since they are unwilling to respond to me in any way, I am unwilling to take a chance on any further deposits at Superior. There are numerous other casino's willing to take my money and provide excellent customer service such as Vegas Regal.

              I really just needed to vent about this, thank you LCB for providing the forum and allowing me to do so.
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              croalx

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              Thanks for this post from:

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              sometimes when i registered on rival casinos and used my standard userid
              it says that the account is already present and that demonstrates that many websites and casino names only one engine and database if you want the demonstration try to register at two different rival casinos and ask free chip on the same time it will give an error message.
              i talked with support and they say that an hour has to pass between free chips redeeming and i suspect that therefore theres a unified OR shared user  database between casinos and that creates multiple ACCOUNTS.
              the only one that on the rival casinos didnt create any mess
              is vegas regal casino
              avoid the others until demonstration of honesty of the others
              regards
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              helwin

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              Thanks for this post from:

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              [quote author=SuperiorCash link=topic=7566.msg54533#msg54533 date=1259942418]
              Dear Dreyna,

              Your case has been forwarded to me so we can make our final decision regarding your case.

              Your account at Superior Casino has several linked account just within Superior Casino, regardless of other accounts at other Rivals. Our policies are very clear that we only accept one account per household/IP. You have created several accounts such as (david77098 - under your own name, address, etc) and this compromises your (dreyna) account.

              Nonetheless, I am willing to make a very rare exception for you alone, since you did win legitimately with the bonus. You may log in to your account to find your original balance reimbursed. You may request again a withdrawal for the whole amount. Please note that we will require, as it is customary in this industry, your Security Documents before we can approve your withdrawal.

              I hope you find this resolution satisfactory. At Superior Casino we aim at providing fair services to our players and we will analyze every situation on a case by case basis. Even when some terms are violated, we may make exceptions if we find it to be fair for the player.

              I strongly advise that you do not create any more accounts at Rival-powered casinos as it can jeopardize your possibilities of winning with a bonus. For now I have left your Superior account eligible with limited promotions, but you are welcome to use them when you please.

              Regards,

              Stephen Vaughn
              Superior Casino Host
              www.superiorcasino.com

              Now that's what I'm talking about, some human response. Blueday saves the day.

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