SuperSlots......not so super...:(

What should I do?  Does anyone have any advice?  I would appreciate any type of feedback......  Am I right?





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You are now chatting with 'Muyin'

Your Issue ID for this chat is LTK145021596772X

Muyin: Thank you for contacting customer support. How may I help you today?

you: I was playing Butterflies and House landed on reel one "3" times and the feature didnt trigger!!

Muyin: The butterfly triggers randomly, please note that if it does not trigger you receive DOUBLE the amount in winnings. Just check the amount won and this can be confirmed

you: I saved a screenshot of one of them. The other 2 times the "no trigger" happened I didnt realize untill I went to the paytable

you: It doesnt say that in the rules.

Muyin: This may be correct, but in that case you receive DOUBLE winnings paid

you: The rules state "The butterfly feature is triggered when house appears anywhere on reel 1."

you: That is taken straight from your rules page

you: "A butterfly appears and randomly lands on symbols changing them"

Muyin: I'm sorry for the delay. I'll be right with you.

Muyin: I am aware of this game and rule and that is why i gave you the answer above, this is not ALWAYS trigger, it is random

you: It DOESNT STATE IN THE RULES that IT "TRIGGERS RANDOMLY".

Muyin: But once it does not trigger it grants you instead of changing the symbols a DOUBLE bonus

Muyin: I am sorry if this is not clear enough stated

Muyin: You can always complain by sending and e-mail to us

Muyin: send this in that case to support@superslots.com

you: It specifically states that the feature "IS TRIGGERED" when house appears anywhere on reel 1.

Muyin: If possible add the screenshot and you will be replied

you: Dont you agree?

you: Where does it say "DOUBLE BONUS"/

you: There is no reference to a "double bonus" anywhere in the rules. Where do you see that?

Muyin: Thank you for waiting. I'll be with you in just a moment.

Muyin: That was stated to us and has been tested

Muyin: This will be updated shortly

Muyin: If you see your winnings you can confirm this as well

Muyin: You will get more winning ( double) when this was not triggered

you: Can you credit me the wagers I played on butterflies

Muyin: I do not understand your request

you: the rules were correctly stated....

you: can you call me at *********

Muyin: Ok, i see what you mean....in that case just send the e-mail with the complain as i stated above

Muyin: We can not call out

Muyin: Please check this but after 9 am as then a supervisor will be available

you: That is very unfair and dishonest when the rules of the game are not stated correctly.

you: This is very dissapointing.

you: I am a member of LatestCasinoBonuses.com forum and they are going to have to hear about this.

Your chat transcript will be sent to curb-side@live.com at the end of your chat.

Muyin: I will be right with you.

Muyin: I am sorry if i am not able to state or assist you otherwise on this

you: Just one more thing.....

you: Where did you get "double bonus" from?

Muyin: Go ahead

Muyin: This has been notified and tested. If you check your balance you will see this is correct

you: What I mean is....where in the rules does it state the term "double bonus" ?

you: I wasnt notified of this. And I should be the main person that needs to be notified of this .

you: Because it affects my decision of whether or not I want to play this slot.

Muyin: As I stated above, This was tested and will be updated, this has been reported

you: I follow all the rules at your casino.

Muyin: I understand your saying and suggest you to mail us your complaint

you: Ok

you: Im sorry. Im just frustrated right now.

you: I dont mean to take it out on you

Muyin: I understand, no worries

Muyin: I am sorry i can not assist or state otherwise

you: I just feel like I have been mislead and made a decision based on what I thought was the truth.

Muyin: I know it feels like that but know that you did receive extra winnings, this was not just NOT paid

you: It wasnt close to the amount that I was supposed to win.

Muyin: The amounts may vary ...but i know what you mean

you: What the game rules stated that I would win

you: cmon....three more wilds....

you: The amounts vary a great deal.

Muyin: Send in your e-mail and this will be forwarded to supervisors and managers

you: The 2 features that I hit previous to the no triggers averaged $4.00. The so called" double bonus" as you put it...averaged only $.60.

you: By the way...

you: Why didnt you ask me for my email address and date of birth to verify who I was?

Muyin: Thank you for waiting. I'll be with you in just a moment.

you: You didnt even bother to ask my name.

Muyin: I have your account ID and saw your account already Dru

Muyin: We can check that in the system most of the time

Muyin: Thank you, how may I assist you today?

Muyin: Sorry i meant to as if there was anything else beside this that i can assist you with

you: huh?

you: I geuss not. By the way my account ID is: SL0689922399

Muyin: I know, that is why i stated your name

Muyin: We see that Dru

you: ok

you: take care and god bless

Muyin: That is the first thing we checked, if not retrieved we ask for it

you: aloha

Muyin: Thank YOU! Blessings to you to!

Muyin: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.

Chat session has been terminated by the site operator.

Well, having dealt with VT group, here's what I think:

1. They will NOT update the paytable information
2. They will NOT reset the machine to follow the paytable
3. They will NOT DO ANYTHING.

In fact, they will NOT give a damn about your complaint.

I learned this from 2 disagreements with their slots and their reactions to my observations/complaints.

I agree with gene, they will not respond to you, they could careless about your complaint. I think it is very unproffesional, and that is the reason I will no longer play with any of their casinos!

:-*

I had this happen to me too this week, and I kept seeing the same thing... house landing on reel 1 and no bonus.  After the 4th time I went to the paytable to make sure I read it correctly.  I thought I was going crazy, and switched games.  Thanks for confirming that it wasn't just me. 

This happen to me several times on that game and when I went to live chat they did absolutely nothing and I didn't get any double win >:(

Mine was VIP or Millionairre

I think (If they do what happened to me) if you write to them then:

1. They will state "The game is operating normally".
2. They then will say "You're a disgruntled player" as then go on to say that they see nothing wrong or that "It's operating normally" and that "You can't win all the time"
3. Then ignore you totally...Or (For fun) they may say "We have forwarded your email to our tech dept. You'll receive a reply (Which never comes) in 24 hours"

I am not bitter, I play the free tourneys, but I have only deposited with EHC and that will now cease. If you can't fully trust them, then it's best to not play...Though I sure do like some of their games.

Interesting post.........I had a rather frustrating conversation with English Harbour last night. After  SEVERAL  deposits, over the last 2-3 months I ask for a free chip because I could'nt even double my money.

Thay refuse free chips, and yes I have had several spins where I SHOULD have gotten the bonus round and did not.

Do we have a rep here for the english harbour group ?

I don't like the misleading game information, but English Harbour so far has been decent to me.  Just 2 days ago, I asked where my 4th deposit bonus disappeared to forgetting I had deposited quicktender once.  The guy told me, then I said thanks and logged off to go somewhere else.  I went back to check on a tournament and he had credited me $40 bonus money as a 'gift' I guess when I asked.  It certainly wasn't a match lol, but it was something.  I didn't win off of it, but it was nice of them. 

UPDATE:  After emailing support a few times with no response, I decided to CALL support.  Geuss what?...........  I talked to Selvin (CS Manager) and he credited my account everything I wagered on Butterflies!!  It came out to $48.00 but he gave me $50.00 in my bonus account.  And they will be updating the paytable in the next few days.  Thanks Selvin. 

good job drunab!  

I'll check on it later then. I'd be one VERY surprised player if they do  this!!

WOW Im surprised, they actually did something?!? Great for you drunab!!! Now win big!!!


:-*

Good job at getting this corrected.. BUT please stay leary.. many people have been through this and have seen these games not pay correctly.

 You know I really really liked Superslots and wild casino but I started using BCH and Litecoin because they charge soo much for BTC sends now. I have had nothing but trouble getting my deposits credited and I know it's my fault for sending less then the 20 min. and I also sent BCH to bitcoin because I never used before BCH Litecoin.  I did however send the correct address from the correct cryto but they are just going to keep both deposits because it was less then 5 on one and the other one they tried to tell me they couldn't retrieve in wich I was informed by the wallet I use that they could indeed retrieve it with the hashtag. 

I have to say all the other casino's I have done anything like this may have discouraged me from doing it but credited it to my account! In minutes once they had the transaction proof. Not these guys they are just going to keep the money . It wasn't much but it's just the point that my wallet advised and now I know it's true you just have to TRUST the person etc place to credit it to you? They can keep it and I will just stop playing at either one if that's the trust I have with them. 

Hi Ciara64, 

Thank you for sharing your experience with us. We appreciate your feedback on this topic. :)

Thanks :) I was a little upset after days of arguing my point but I am still playing there. Just making sure to do things the way they want. I do have good news though, I won three tournaments yesterday from one of the casino's and cashed out on two of them and received the winnings in normal time frames . They have the once everyday cashout limit and twice in a week max. So I'm very happy but have to wait a week now if I deposit again    

Every casino has soo many different rules it's hard to keep up with all of them