SuperSlots......not so super...:(

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Last post ago almost 7 years by Imagin.ation
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      • Started by
        Full Member
        213
      • last active 5 months ago
      What should I do?  Does anyone have any advice?  I would appreciate any type of feedback......  Am I right?





      One of our Representatives will be with you in a moment. The estimated wait time is 30 seconds.

      You are now chatting with 'Muyin'

      Your Issue ID for this chat is LTK145021596772X

      Muyin: Thank you for contacting customer support. How may I help you today?

      you: I was playing Butterflies and House landed on reel one "3" times and the feature didnt trigger!!

      Muyin: The butterfly triggers randomly, please note that if it does not trigger you receive DOUBLE the amount in winnings. Just check the amount won and this can be confirmed

      you: I saved a screenshot of one of them. The other 2 times the "no trigger" happened I didnt realize untill I went to the paytable

      you: It doesnt say that in the rules.

      Muyin: This may be correct, but in that case you receive DOUBLE winnings paid

      you: The rules state "The butterfly feature is triggered when house appears anywhere on reel 1."

      you: That is taken straight from your rules page

      you: "A butterfly appears and randomly lands on symbols changing them"

      Muyin: I'm sorry for the delay. I'll be right with you.

      Muyin: I am aware of this game and rule and that is why i gave you the answer above, this is not ALWAYS trigger, it is random

      you: It DOESNT STATE IN THE RULES that IT "TRIGGERS RANDOMLY".

      Muyin: But once it does not trigger it grants you instead of changing the symbols a DOUBLE bonus

      Muyin: I am sorry if this is not clear enough stated

      Muyin: You can always complain by sending and e-mail to us

      Muyin: send this in that case to support@superslots.com

      you: It specifically states that the feature "IS TRIGGERED" when house appears anywhere on reel 1.

      Muyin: If possible add the screenshot and you will be replied

      you: Dont you agree?

      you: Where does it say "DOUBLE BONUS"/

      you: There is no reference to a "double bonus" anywhere in the rules. Where do you see that?

      Muyin: Thank you for waiting. I'll be with you in just a moment.

      Muyin: That was stated to us and has been tested

      Muyin: This will be updated shortly

      Muyin: If you see your winnings you can confirm this as well

      Muyin: You will get more winning ( double) when this was not triggered

      you: Can you credit me the wagers I played on butterflies

      Muyin: I do not understand your request

      you: the rules were correctly stated....

      you: can you call me at *********

      Muyin: Ok, i see what you mean....in that case just send the e-mail with the complain as i stated above

      Muyin: We can not call out

      Muyin: Please check this but after 9 am as then a supervisor will be available

      you: That is very unfair and dishonest when the rules of the game are not stated correctly.

      you: This is very dissapointing.

      you: I am a member of LatestCasinoBonuses.com forum and they are going to have to hear about this.

      Your chat transcript will be sent to curb-side@live.com at the end of your chat.

      Muyin: I will be right with you.

      Muyin: I am sorry if i am not able to state or assist you otherwise on this

      you: Just one more thing.....

      you: Where did you get "double bonus" from?

      Muyin: Go ahead

      Muyin: This has been notified and tested. If you check your balance you will see this is correct

      you: What I mean is....where in the rules does it state the term "double bonus" ?

      you: I wasnt notified of this. And I should be the main person that needs to be notified of this .

      you: Because it affects my decision of whether or not I want to play this slot.

      Muyin: As I stated above, This was tested and will be updated, this has been reported

      you: I follow all the rules at your casino.

      Muyin: I understand your saying and suggest you to mail us your complaint

      you: Ok

      you: Im sorry. Im just frustrated right now.

      you: I dont mean to take it out on you

      Muyin: I understand, no worries

      Muyin: I am sorry i can not assist or state otherwise

      you: I just feel like I have been mislead and made a decision based on what I thought was the truth.

      Muyin: I know it feels like that but know that you did receive extra winnings, this was not just NOT paid

      you: It wasnt close to the amount that I was supposed to win.

      Muyin: The amounts may vary ...but i know what you mean

      you: What the game rules stated that I would win

      you: cmon....three more wilds....

      you: The amounts vary a great deal.

      Muyin: Send in your e-mail and this will be forwarded to supervisors and managers

      you: The 2 features that I hit previous to the no triggers averaged $4.00. The so called" double bonus" as you put it...averaged only $.60.

      you: By the way...

      you: Why didnt you ask me for my email address and date of birth to verify who I was?

      Muyin: Thank you for waiting. I'll be with you in just a moment.

      you: You didnt even bother to ask my name.

      Muyin: I have your account ID and saw your account already Dru

      Muyin: We can check that in the system most of the time

      Muyin: Thank you, how may I assist you today?

      Muyin: Sorry i meant to as if there was anything else beside this that i can assist you with

      you: huh?

      you: I geuss not. By the way my account ID is: SL0689922399

      Muyin: I know, that is why i stated your name

      Muyin: We see that Dru

      you: ok

      you: take care and god bless

      Muyin: That is the first thing we checked, if not retrieved we ask for it

      you: aloha

      Muyin: Thank YOU! Blessings to you to!

      Muyin: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.

      Chat session has been terminated by the site operator.
      • Trigger rules2
    • Avatar 10150
      • Replied by
        Mighty! Member
        3007
      • last active 4 months ago
      Well, having dealt with VT group, here's what I think:

      1. They will NOT update the paytable information
      2. They will NOT reset the machine to follow the paytable
      3. They will NOT DO ANYTHING.

      In fact, they will NOT give a damn about your complaint.

      I learned this from 2 disagreements with their slots and their reactions to my observations/complaints.
    • Avatar 17884
      • Replied by
        Mighty! Member
        3700
      • last active 6 months ago
      I agree with gene, they will not respond to you, they could careless about your complaint. I think it is very unproffesional, and that is the reason I will no longer play with any of their casinos!

      :-*
    • Avatar 24791
      • Replied by
        Sr. Member
        450
      • last active about 1 month ago
      I had this happen to me too this week, and I kept seeing the same thing... house landing on reel 1 and no bonus.  After the 4th time I went to the paytable to make sure I read it correctly.  I thought I was going crazy, and switched games.  Thanks for confirming that it wasn't just me. 
    • Avatar 10386
      • Replied by
        Super Hero
        1447
      • last active 4 months ago
      This happen to me several times on that game and when I went to live chat they did absolutely nothing and I didn't get any double win >:(
    • Putting on lipstick emoticon 1
      • Replied by
        admin
        12426
      • online
      Hmmm there is something way not cool about this at all! I would email support repeatedly on this and you have taken a step in the right direction by posting it here at the forum.

      If they are legit and on the up and up they will either get back to you or explain it to all us members here who are now going to be leery to every play there again!

      The sad truth is there is not too much you can do about it and more than likely nothing will be done.

      Lips
    • Avatar 10386
      • Replied by
        Super Hero
        1447
      • last active 4 months ago
      SLOT JUNKIE!!! wrote:

      This happen to me several times on that game and when I went to live chat they did absolutely nothing and I didn't get any double win >:(

      Oh by the way, this happened at English Harbour Casino
    • Avatar 24791
      • Replied by
        Sr. Member
        450
      • last active about 1 month ago
      Mine was VIP or Millionairre
    • Avatar 10150
      • Replied by
        Mighty! Member
        3007
      • last active 4 months ago
      I think (If they do what happened to me) if you write to them then:

      1. They will state "The game is operating normally".
      2. They then will say "You're a disgruntled player" as then go on to say that they see nothing wrong or that "It's operating normally" and that "You can't win all the time"
      3. Then ignore you totally...Or (For fun) they may say "We have forwarded your email to our tech dept. You'll receive a reply (Which never comes) in 24 hours"

      I am not bitter, I play the free tourneys, but I have only deposited with EHC and that will now cease. If you can't fully trust them, then it's best to not play...Though I sure do like some of their games.
    • No avatar normal
      • Replied by
        Mighty! Member
        4840
      • last active 9 days ago
      genenco wrote:

      I think (If they do what happened to me) if you write to them then:

      1. They will state "The game is operating normally".
      2. They then will say "You're a disgruntled player" as then go on to say that they see nothing wrong or that "It's operating normally" and that "You can't win all the time"
      3. Then ignore you totally...Or (For fun) they may say "We have forwarded your email to our tech dept. You'll receive a reply (Which never comes) in 24 hours"

      I am not bitter, I play the free tourneys, but I have only deposited with EHC and that will now cease. If you can't fully trust them, then it's best to not play...Though I sure do like some of their games.


      You have never spoke truer words... but one last thing.. it's not 24 hours they respond, they mean 24 years.. their response table is off a bit too...lol
    • Avatar 11084
      • Replied by
        Hero Member
        556
      • last active about 1 month ago
      Interesting post.........I had a rather frustrating conversation with English Harbour last night. After  SEVERAL  deposits, over the last 2-3 months I ask for a free chip because I could'nt even double my money.

      Thay refuse free chips, and yes I have had several spins where I SHOULD have gotten the bonus round and did not.

      Do we have a rep here for the english harbour group ?
    • Avatar 24791
      • Replied by
        Sr. Member
        450
      • last active about 1 month ago
      I don't like the misleading game information, but English Harbour so far has been decent to me.  Just 2 days ago, I asked where my 4th deposit bonus disappeared to forgetting I had deposited quicktender once.  The guy told me, then I said thanks and logged off to go somewhere else.  I went back to check on a tournament and he had credited me $40 bonus money as a 'gift' I guess when I asked.  It certainly wasn't a match lol, but it was something.  I didn't win off of it, but it was nice of them. 
    • Index
      • Replied by
        Full Member
        213
      • last active 5 months ago
      UPDATE:  After emailing support a few times with no response, I decided to CALL support.  Geuss what?...........  I talked to Selvin (CS Manager) and he credited my account everything I wagered on Butterflies!!  It came out to $48.00 but he gave me $50.00 in my bonus account.  And they will be updating the paytable in the next few days.  Thanks Selvin. 
    • Avatar 24791
      • Replied by
        Sr. Member
        450
      • last active about 1 month ago

      Thanks for this post from:

      • Index
      good job drunab!  

    • Avatar 10150
      • Replied by
        Mighty! Member
        3007
      • last active 4 months ago
      I'll check on it later then. I'd be one VERY surprised player if they do  this!!

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