Support Craziness

Hi All,

A question about Live support again.

When we go to live support should we expect to be told to email - because they was not trained or they do not have access to different departments - example promotions department or finance department and so on.

But then what if we ask support are you based in the same office - and 9 out of 10 times they say yes - so doesn't this make it further crazy that they are asking us to email which then in turn makes us have to wait a much longer period of time to get a response than we would if they just actually had an in house way of talking to the departments in question instead of just telling us to email - i find they do this on purpose to delay things it is just a tactic i think nothing more nothing less, and i am just sick of these types of support that cant handle all support issues, why do they bother having support if they say email all the time.

Anyway your views welcome

DreamRJ

I understand your frustration because I think that Live support should be able to give as many answers as possible right away. But when you think that sometimes they don't know basic things about, for example, welcome bonuses or restricted countries, they become useless, in my opinion.

It happens often that they just do copy - paste and don't even bother answering additional questions. But we all have to deal with it, there are good online sites, so players are able to make a choice.

Yes true, but i was actually asking what people thought about when they ask us to email instead - and usually the email they give us is the email the support we are talking to actually read - why cant they just contact the right departments for us instead of asking us to email - it is frustrating - wasting time to goto support then when we do they tell us to email and yet again that wastes even more time and then we have to re- explain in the email and retype what we said in live chat

I wish all live support would improve and not ask us this and start talking human to us, if i ring up which i do a lot nowadays because it is much nicer actually getting a human answer than a robot type answer - but we shouldn't have to phone up.

Yup, live support should be able to clarify and solve most of the issues. I had more luck with live chat than email so far, I hate waiting for reply, and I hate loosing time explaining over the email.

What I think is that support asks to email them most of the time in cases where they just dont know the answer and you push with questions. It has happened to me multiple times, and in most of those cases my emails had no response.

Its not a big deal when you ask questions that are technical in nature or something like that, but questions regarding bonuses, country restrictions or rules and T&C should be answered via live chat. If live support is not able  to provide such answers right away, than real question is do they serve any purpose at all. Its most frustrating when you need to email someone to ask about the promo for example.

Yep just as i thought - the casino in question this time was actually club world group casinos - i know some will say well if you know they always tell u to email why goto live chat in the first place??

Well i will answer with this - sometimes we want a quick answer and as drtheolen said, sometimes we don't even get a reply and this is the case in club world casinos a lot of times - i sent emails and they don't reply - it is a joke when u think of it - they say email and then when we do email they don't reply or we have to wait for sometimes over 24 hours for a reply for what is probably a simple answer reply email anyway - and to top it all off all the departments work in the same office in club world group too, so it just makes it more worse to be honest.

but anyway now you know the trigger to me creating this thread