A question about Live support again.
When we go to live support should we expect to be told to email - because they was not trained or they do not have access to different departments - example promotions department or finance department and so on.
But then what if we ask support are you based in the same office - and 9 out of 10 times they say yes - so doesn't this make it further crazy that they are asking us to email which then in turn makes us have to wait a much longer period of time to get a response than we would if they just actually had an in house way of talking to the departments in question instead of just telling us to email - i find they do this on purpose to delay things it is just a tactic i think nothing more nothing less, and i am just sick of these types of support that cant handle all support issues, why do they bother having support if they say email all the time.
Anyway your views welcome
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