T&C's that are made up

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    Last post ago over 2 years by Markotik
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      • Index
        • Started by
          Hero Member
          511
        • last active about 2 months ago
        I saw a promotion, wager £10 on a certain slot everyday and get £5 bonus max for each day the following next week.
        Please bare in mind I started at 11.20PM and finished at 2AM .
        First played for the promotion, when wagered I started  playing elsewhere till 12.15AM.
        Went back to the promotion and played another £10 wager as it was the next and checked T&C's

        First day £5 bonus, ty
        Second day no bonus so I call staff. After looking into my history they say they can not give me the bonus because I played ONE session so u can only have £5 instead of £10.

        They said its like I was going into a cash machine at 11.59 to take out 300 , then wait till 12.01 to take out another 300.

        I told him u make me sound like a criminal with that example. If the bank allows u to do that then so be it , it is your cash.

        As for your excuse, where does it say that in the T&C's . What If I started at 11.20.PM and played for a solid straight 8 hours, lost or won 1k then logged out. U would not give me a 2x £5 bonus?

        Technically speaking no because u played u still played one session sir.

        Oh I see, so if I logged and back in again after 12AM I would of claimed 2x £5 ?

        Yes.

        But is that not the example u gave a 2 minutes ago about withdrawing £300 from the cash machine?

        Er yeah but no but

        Where does it say in the T&C's about this?

        We can not give u the bonus sir.


        With that I was so pi**ed off I closed my account there and then.  And told them where they could stick it  >:(
      • Archnye
        • Replied by
          admin
          5,653
        • last active 13 hrs ago
        So the terms and conditions don't indicate that the bonus is based on a session per day? And by session you would have been required to log out? I would be a bit upset too if that were the case.
      • Index
        • Replied by
          admin
          20,292
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        I'd be mad too.  They make them up as they go along it seems.
      • Flapjack
        • Replied by
          admin
          4,824
        • online
        Well, they just adjust the terms as it suits them. I'd be very annoyed as well.

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