Terms and Conditions of bonuses and casino behavior

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    Last post ago about 1 year by sharsangels1

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      • Index
        • Started by
        • last active 7 months ago
        PLEASE READ THIS AND GIVE ME A SECOND OPINION ! AM I TRIPPIN FOR NO REASON,OR WOULD U BE CONCERNED AS WELL?                                                                                                       
        Chat transcript

        Username: yodeyode

        Artur Tue, 02/03/15 09:07:19 am America/Los_Angeles

        Hello Client. What brings you to Bitcasino?

        Client 09:07:33 am

        hey now

        Artur 09:07:41 am

        Hey there

        Client 09:07:59 am

        can i have update on my VIP status please

        Artur 09:08:14 am

        Please inform your username

        Client 09:08:21 am


        Artur 09:08:30 am

        Thank you, please bear with me

        Client 09:08:37 am


        Artur 09:08:54 am

        Please be informed you are at 26260.52

        Client 09:09:10 am

        what level is that

        Artur 09:09:28 am

        I am sorry, you will need to contact your VIP hostess regarding the VIP levels

        Client 09:09:38 am

        i hardly ever get together with her
        ill try thank u

        Artur 09:10:14 am

        Please send an e-mail

        Client 09:10:48 am

        u want me to email her
        andrea correct

        Artur 09:11:29 am

        Yes the hostess that is taking care of you

        Client 09:12:05 am

        ok i have another question
        lets go to my cashier page
        so u can see all my deposits and bonuses
        are u with me

        Artur 09:13:30 am

        Sorry I cannot go to your cashier, please ask a question and I will answer it

        Client 09:13:36 am

        whats the difference between
        Manual Credit: VIP and Manual Credit: VIP 50% RO 1537.2

        Artur 09:15:02 am

        There is no difference in VIP reload bonuses

        Client 09:15:37 am

        well it states in your terms and conditions
        that if a roll over is required
        it will state that at the cashier
        like this
        Manual Credit: VIP 50% RO 1537.2

        Artur 09:16:33 am

        Yes RO = Rollover

        Client 09:17:06 am

        well at my cashier theres many of
        Manual Credit: VIP

        Artur 09:17:20 am

        Yes it is a note

        Client 09:17:26 am

        wich means no rollover
        am i correct

        Artur 09:19:42 am

        I can see all you bonuses have RO on them

        Client 09:20:06 am

        what do u mean

        Artur 09:20:36 am

        I checked and did not find any note with just VIP, can you inform me more details?

        Client 09:21:25 am

        on why every deposit ive made before and every deposit since VIP
        every single bonus ive got all had roll overs

        Artur 09:22:06 am

        This is an internal note when bonus added, sorry I am not sure where are you going with this

        Client 09:22:08 am

        on your vip page it says
        vip players r supposed to have lower RO and higher bonuses
        ive yet to see that

        Artur 09:23:36 am

        Please be informed only VIPS receive 50% reload bonuses
        RO is same for every bonus it is 35 times

        Client 09:24:55 am

        sombody needs to update the information page about your vip program because its not correct

        Artur 09:25:25 am

        I will forward your feedback to our VIP department

        Client 09:25:32 am

        so your answer is theres no difference between
        Manual Credit: VIP and Manual Credit: VIP RB 50% RO=2274.3
        forward my concern to the coin gaming commision
        i need a second opinion

        Artur 09:28:30 am

        I am sorry I have checked your account and all bonuses you received where with a Rollover

        Client 09:29:00 am

        well its supposed to state that at cashier

        Artur 09:29:02 am

        When there is no RO its says NO RO

        Client 09:29:38 am

        it doesnt have a NO RO or a RO

        Artur 09:30:22 am

        It is just a note added by the person who issued a bonus

        Client 09:30:50 am

        does that mean theres a roll over or no roll over

        Artur 09:31:00 am

        Only such note I can see in your account is this: Manual Credit: VIP 50 no RO
        All other notes are with a RO

        Client 09:31:24 am

        no there not

        Artur 09:31:41 am

        Please specify to what transaction you are referring to

        Client 09:31:53 am

        Feb 2nd 2015, 07:47 33.3 mBTC Feb 2nd 2015, 05:11 Manual Credit: VIP 33.5 mBTC Feb 2nd 2015, 05:04 66.69 mBTC Jan 27th 2015, 05:20 Manual Credit: VIP 107 mBTC Jan 27th 2015, 05:13 44  214.61 mBTC Jan 24th 2015, 09:23 Manual Credit: VIP 38 mBTC Jan 24th 2015, 09:22 925bb876ee2a8931eabc6d11df806f3e78d079f89c40f42c23095ee58ba7ba7f 76.07 mBTC Jan 23rd 2015, 07:54 Manual Credit: VIP
        theres just a few of many

        Artur 09:32:46 am

        This VIP means that you get a VIP bonus

        Client 09:33:08 am

        why doesnt it say RO or NO RO
        like this
        Manual Credit: VIP RB 41.965 mBTC RO 1468.775

        Artur 09:34:02 am

        It is for an internal use, I will forward your concern to our manager and we make sure an appropriate note will be added for you

        Client 09:34:26 am

        ill forward my concern as well

        Duration: 29m 14s

      • Index
        • Replied by
        • last active 7 months ago
        i need your opinions on this please
      • Index
        • Replied by
        • last active 6 hrs ago

        Thanks for this post from:

        • Index
        Might be a good idea to contact your VIP host and seek explanation there, at least thats what I would do first.

        As for VIP benefits, I somehow feel you are always more likely to get a bigger bonus than lower wagering requirements, and to me its unlikely you will get both in the same time.
      • Nirvana
        • Replied by
          Full Member
        • last active 2 days ago
        I was wondering if this issue was ever resolved and if it was, what was the outcome?
      • No avatar normal
        • Replied by
        • last active 7 months ago
        That is highly unusual.

        I understand they have rules and whatnot to follow when it comes to dealing with clients, what they may or may not tell you regarding accounts...

        Best as drtheolen said, contact your VIP host. You'll get more help and explanations from there what's happening, and what you can do about it.
      • No avatar normal
        • Replied by
          Super Hero
        • last active 15 hrs ago
                  Hey Sharsangels1,  about the only time you get a bonus there and "don't" have a rollover is when it's a gift  from your VIP hostess or if you win on a lottery/raffle.  They usually state that also.    I've been there a while and know a deposit bonus  almost always automatically has a rollover requirement attached to it.    Like Drtheolen said,  you might want to contact your VIP  hostess  and double check.  I've never had any problems with them and they  could probably explain it in better detail.
      • Index
        • Replied by
        • last active 7 months ago
        I wanted to know why the VIP page said a VIP player got bigger bonuses with lower Roll Overseas ? When I had only received regular bonuses with same roll over as any other regular member .
      • No avatar normal
        • Replied by
          Super Hero
        • last active 15 hrs ago
                      Like I said,  you really should contact the VIP rep/hostess about this.  It could be your points/status isn't high enough to qualify yet,  not sure. 
      • Index
        • Replied by
        • last active 7 months ago
        I have 2 hostess's when guidelines say 1 . I did contact my hostess's at one time I had 100,000 points

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