Titan Casino

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Last post made 12 years ago by Azriel
Azriel
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  • Azriel
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  • Hey Guys :

    Whatever you do stay clear of http://www.titancasino.com they dont have
    an embedded deposit bonus element within their environment and it takes
    3 hours to get updates "which have to be sent to the right department" as
    live support told me.
    Ive now waited 8 hours for a someone to tell me "ahh your wagering left to go is xxxxxx"
    currently they are trying to figure out that they owe me money due to the fact
    i was sent a "free gift" which i used to make money which encompassed no
    rules , no wagering requirement , and no maximum cashout.

    Also I couldnt make a withdrawl because i needed to deposit with neteller first
    which i did to the tune of 20usd and now they are finding every excuse under
    the sun to avoid paying i refused their deposit bonus so their out of luck there
    and their "gift" is currently being looked at by Tex Rees of eCogra ...take my
    advice stay away from the place ..im just glad i didnt sink a bunch of money
    into the place ..allways test out a new casino if it dont feel right ..dont do it
    trust your feelings .

  • Sorry to hear that Azriel. Sounds like they may have had some tech probs and may be a temporary problem. I hope they straighten it out for you and please keep us updated.

    Lips
  • Check this out this is what im talking about one minute they say im "approved" and congradulations next thing its ..ahh you still have blah blah to go on your wgr got an appointment with my lawyer in 3 hours oh and they have  casinomiester on their case as well ...absolute stupidity.


    RE: Message from Titan Casino - Ticket Number: #2680080‏












    12:32 a.m.



    Reply ▼

















    Support | Titan Casino

















    Add to contacts
    To tane_marshall@hotmail.com



































    Dear Tane,

    Thank you for choosing Titan Casino. This is Alma from the Support Team.

    Your recent game sessions were reviewed on 2011-10-26 at 23:25:55 (casino
    time) and as of the time mentioned you already met the wagering requirement of
    the sign up bonus that you received.

    Congratulations!


    Should you have any questions or concerns, please do not hesitate to contact
    the Titan Casino Support Team. We are available 24 Hours a day, 7 days a
    week.


    With best regards,

    Titan Casino

    E-mail: Support@Titancasino.com
    Documents E-mail: docs@titancasino.com


    Canada Free Phone: +18664663077
    Canada Free Fax: +18668629690
    UK Free Phone: +448081203491
    UK Free Fax: +448081203492
    International Phone: +6327567984
    International Fax: +6327567985

    http://www.titancasino.com/


    RE: Wagering Requirement Amount - Ticket Number: #2680667‏


    To see messages related to this one, group messages by conversation.











    2:07 a.m.



    Reply ▼

















    Support | Titan Casino

















    Add to contacts
    To tane_marshall@hotmail.com



































    Dear Tane,

    This is Santi from the Titan Casino Support Team.

    We apologize for the delayed response. We have forwarded your concern to our
    Audit Team for them to check your recent game sessions and you will be
    notified as soon as we get an update on your wagering requirement.

    In addition, we will also ask them on how much we can reset your account
    (available deposit in case you do not want to continue completing the wagering
    requirement. Take note that your winnings will be removed if we will reset your
    account. Once done, you can place bets on all games and withdraw without
    restrictions.

    Thank you.



    Should you have any questions or concerns, please do not hesitate to contact
    the Titan Casino Support Team. We are available 24 Hours a day, 7 days a
    week.


    With best regards,

    Titan Casino

    E-mail: Support@Titancasino.com
    Documents E-mail: docs@titancasino.com


    Canada Free Phone: +18664663077
    Canada Free Fax: +18668629690
    UK Free Phone: +448081203491
    UK Free Fax: +448081203492
    International Phone: +6327567984
    International Fax: +6327567985

    http://www.titancasino.com/


    RE: Titan Casino - Ticket Number: #2681372‏












    6:04 a.m.



    Reply ▼

















    Support | Titan Casino

















    Add to contacts
    To tane_marshall@hotmail.com



































    Dear Tane,

    This is Greg from the Titan Casino Support Team.

    Your recent game sessions were reviewed at 2010-11-11 08:00:00 (casino time)
    and as of the time mentioned, you need to complete the wagering requirement of
    $294.30 on allowed games for the last two bonuses that you received.

    Additionally, we can reset your account balance to $23. Please confirm if you
    wish to proceed.

    Your understanding and cooperation is highly appreciated.

    Should you have any questions or concerns, please do not hesitate to contact
    the Titan Casino Support Team. We are available 24 Hours a day, 7 days a
    week.


    With best regards,

    Titan Casino

    E-mail: Support@Titancasino.com
    Documents E-mail: docs@titancasino.com


    Canada Free Phone: +18664663077
    Canada Free Fax: +18668629690
    UK Free Phone: +448081203491
    UK Free Fax: +448081203492
    International Phone: +6327567984
    International Fax: +6327567985

    http://www.titancasino.com/

    My response

    READ please Greg

    > Date: Thu, 27 Oct 2011 11:40:45 +0800
    > To: tane_marshall@hotmail.com
    > Subject: RE: Message from Titan Casino - Ticket Number: #2680080
    > From: support@titancasino.com
    >

    YOU SEE THIS PART HERE ? THEY HAVE BEEN MET DO NOT RESET ANYTHING
    PAY UP MY MONEY END OF STORY.

    > Dear Tane,
    >
    > Thank you for choosing Titan Casino. This is Alma from the Support Team.
    >
    > Your recent game sessions were reviewed on 2011-10-26 at 23:25:55 (casino
    > time) and as of the time mentioned you already met the wagering requirement of
    > the sign up bonus that you received.
    >
    > Congratulations!
    >
    >
    > Should you have any questions or concerns, please do not hesitate to contact
    > the Titan Casino Support Team. We are available 24 Hours a day, 7 days a
    > week.
    >
    >
    > With best regards,
    >
    > Titan Casino
    >
    > E-mail: Support@Titancasino.com
    > Documents E-mail: docs@titancasino.com
    >
    >
    > Canada Free Phone: +18664663077
    > Canada Free Fax: +18668629690
    > UK Free Phone: +448081203491
    > UK Free Fax: +448081203492
    > International Phone: +6327567984
    > International Fax: +6327567985
    >
    > http://www.titancasino.com/

    Tell you the left hand doesnt know what the right hand is doing in this operation its so mickey mouse its not even funny and i waived the match bonus so they have run out of excuses wgr met time to pay up.

  • Also this was the original "free gift email" i was sent notice the link down the bottom links to an amount 10.00 pound sterling and not 20.00 dollars ..and when i logged in there was ZERO wagering requirements and i even checked it out with live support ...but as soon as i had deposited ..the whole story changed ...i had a feeling about this place i should have gone with that feeling and gone elsewhere.


    Congratulations Tane: You've been issued a free reward‏












    26/10/2011



    Reply ▼

















    Titan Casino

















    Add to contacts
    To Tane Marshall





































    You just received a FREE Reward.


    You are subscribed. If you wish to stop receiving our mail, unsubscribe here








































    Congratulations Tane !

    As a special welcome to Titan Casino, your account has just been credited with $20.00 FREE.
    * You’ll have to hurry as this FREE reward is only available for the next 72 hours.

    Don’t miss out on our outstanding €4,000 Welcome Offer. Simply make a first deposit with the casino and start reaping the FREE rewards today.

    Get a 100% reward on your first deposit (up to €200) + 100% (up to €200) instant reward on your first deposit each month for the next 6 months.

    More details on all these exciting offers here

    If you have any questions please contact our friendly support team who are available by email, chat, phone or fax 24 hours a day, 7 days a week.

    Best of luck in the casino.

    Terms:
    More information on our exclusive offer here.
    Please view our wagering requirements here.
    Please review our Reward Terms and Terms of Use.

    Copyright 2011 Titan Casino Ltd. All rights reserved.




    If you have any questions, you can always contact our 24/7 support team
    by phone: Toll Free Canada: 1-866-466-3077, UK: 44-808-1203491, International: +632-756-7984,
    or email: support@titancasino.com
    If you do not wish to receive e-mails from Titan Casino, please unsubscribe

    also note this link which apparently "explains everything"
    http://www.titancasino.com/ex1.html

    20.00usd and 10.00pound sterling dont even equate therefore
    it is not related it is a free gift and was given as such without
    wagering requirements , playthrough rules , maximum cashout ,
    and any rules what so ever.

  • A Free gift is a Free gift and with nothing showing under the bonus section this matches the email receieved explaining how i had "passed the wgr" as none really existed ...kk gtg ..absolutely furious with this guys.

    Congradulations ....BAAHUMBUG.


  • RE: Message from Titan Casino - Ticket Number: #2680080‏


    To see messages related to this one, group messages by conversation.











    10:20 a.m.



    Reply ▼

















    Support | Titan Casino

















    Add to contacts
    To tane_marshall@hotmail.com



































    Dear Tane,

    This is Greg from the Titan Casino Support Team.

    You have already completed the wagering requirement for the bonus credited to
    your account.

    As per our procedure, your withdrawal request will be in pending status for
    four business days while being checked by the department concerned. You will
    be notified with further information regarding the transaction.

    Your patience and understanding is highly appreciated.

    Should you have any questions or concerns, please do not hesitate to contact
    the Titan Casino Support Team. We are available 24 Hours a day, 7 days a
    week.


    With best regards,

    Titan Casino

    E-mail: Support@Titancasino.com
    Documents E-mail: docs@titancasino.com


    Canada Free Phone: +18664663077
    Canada Free Fax: +18668629690
    UK Free Phone: +448081203491
    UK Free Fax: +448081203492
    International Phone: +6327567984
    International Fax: +6327567985

    http://www.titancasino.com/

  • RE: Titan Casino - Ticket Number: #2681372‏


    To see messages related to this one, group messages by conversation.











    10:00 a.m.



    Reply ▼

















    Support | Titan Casino

















    Add to contacts
    To tane_marshall@hotmail.com



































    Dear Tane,

    This is Myreen from the Titan Casino Support Team.

    Note that there are three bonuses that were credited to your account.

    We can confirm that you were able to complete the wagering requirement for the
    sign up bonus that you received amounting to $5.00.

    After receiving the sign up bonus, you also received two deposit bonuses
    amounting to $20 and $23. Please note that all bonuses are for wagering
    purposes only and are automatically deducted from players' balances once a
    withdrawal is requested. Thus, the deposit bonuses were already removed from
    your account. However, the wagering requirement for the removed bonuses still
    needs to be fulfilled in order to proceed with the withdrawal. The bonuses
    that have been removed will not be returned in the account after the request
    to withdraw has been made.

    Moreover, we have forwarded your concern to the relevant department to check
    your current wagering status. Rest assured that we will keep you posted once
    we have an update.

    As per your request, we do not reset your account.

    In the meantime, we ask for your patience.

    Should you have any questions or concerns, please do not hesitate to contact
    the Titan Casino Support Team. We are available 24 Hours a day, 7 days a
    week.


    With best regards,

    Titan Casino

  • RE: Titan Casino - Ticket Number: #2681372‏


    To see messages related to this one, group messages by conversation.











    10:27 a.m.



    Reply ▼
















    Tane Marshall


















    To support@titancasino.com



































    Ok for the last time

    1. I have received an email confirming in general terms that the wagering requirements have been met.

    2. The Bonus that was forced on me after i deposited I rejected hence it dont apply.

    3. Please stop making excuses the 5.00 dollar bonus has nothing to do with the situation PERIOD.

    4. The bonuses received have allready been removed as i attempted to make a withdraw and
    they were removed thus what remains is winnings/deposit of 200.00 dollars.

    5. The 20.00 free gift is not a bonus its a gift ive confirmed this with my lawyer the contract
    pertains only to the free gift and the terms and conditions do not apply to gifts only bonuses
    as set out in your terms and conditions which have been reviewed.

    6. Honor what you owe me please.
  • Ok a long story short they ripped me off their located in manila
    and operate outside the laws of  most countries i tried their
    contact phone numbers one number had been changed and the
    other i had to wait 30mins for assistance then they could hardly
    speak english basically forced me to to have to keep gambling
    read the above and stay away from this casino.

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