Hi all,
This thread is about the playtech casino titan casino.
i made the wager a few months ago and because i won and sent ID to club gold i sent my ID to titan casino at the same time and got aproved but now i did the £20 deposit in order to do the max withdraw of £100 and i requested that yesterday the 07/03/2012 and i wanted to keep the £20 i deposited in my account, i had a balance of £220.47 before i deposited and £240.47 after i deposited, and after i reqeuested the withdraw my balance went to £120.47, it took £20 from the balance for the bonus amount anyway all they have to do is remove £100.47 and leave my deposit of £20 in my account and they still have not done this, this is the first playtech casino that can not do this instantly, that 100.47 can not be withdrawn they are saying when i ring them up the audit team is the only people that can deduct the remaining balance, im totally angry with this casino now,
if anyone can help me i would really appreciate it, i wont provide my account number in this thread but i will pm it to the person that can help me
thanks
LuckyRJ
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- Started by
- LuckyRJ
- at Mar 08, 12, 10:34:27 AM
- Super Hero 2353
- last active 2 years ago
Rated:0.5/ 5
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- Replied by
- jbuijsheeschw
- at Mar 08, 12, 11:46:11 AM
- Super Hero 1366
- last active 2 years ago
-
- Replied by
- LuckyRJ
- at Mar 08, 12, 12:14:55 PM
- Super Hero 2353
- last active 2 years ago
like i said i met the wager for the £20 bonus months ago, it was totally pointless to play with the last 100.47 because i can not withdraw that i was only al;lowed to withdraw £100 , so the deposit i made yesterday i decided i wanted to play with it, but i still cant yet until they remove the remaining £100.47 from my balance, the £100 withdraw is allready pending and was taken from my balance
LuckyRJ -
- Replied by
- jbuijsheeschw
- at Mar 08, 12, 12:17:48 PM
- Super Hero 1366
- last active 2 years ago
-
- Replied by
- anfransen
- at Mar 08, 12, 12:19:59 PM
- Hero Member 771
- last active 3 months ago
errr..from what i read, here is my opinion:
1. usually after withdrawal is requested all the bonus money will be gone....in your case 220-120=100. it's correct that they deduct 120. most T&C of casino mentioned this i guess...
2. u deposited 20 so your current balance is 120 < correct..this is the total amount u can withdraw -
- Replied by
- LuckyRJ
- at Mar 08, 12, 12:25:16 PM
- Super Hero 2353
- last active 2 years ago
-
- Replied by
- LuckyRJ
- at Mar 09, 12, 12:17:29 PM
- Super Hero 2353
- last active 2 years ago
Ok major update and really angry, i suggest everyone avoids this casino
i think this casino is a rogue, this is the email i just got from them
Dear Robert,
Thank you for playing Titan Casino.
This mail is to notify you about the status of your pending withdrawal request,
code 6511931, for the total amount of £100.00.
Please note that you did not comply with one or more of our terms and conditions, therefore your winnings will be voided.
As mentioned in the welcome bonus terms of use, bets placed on excluded games will not be counted toward wagering requirements, and the Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games.
For more details please visit http://www.titancasino.com/bonus.html#welcome.
We have processed the amount of £20.00 to the method you have chosen upon submitting your withdraw.
so basically they used the excuse saying i betted irregulary, i only played how i always play on slots and like everyone else lol, this is outragious, please becareful with this casino group.
at least they have sent me my £20 deposit back and aproved that £20 i deposited, but this is really out of order
LuckyRJRated:0.5/ 5
-
- Replied by
- anfransen
- at Mar 09, 12, 02:02:56 PM
- Hero Member 771
- last active 3 months ago
-
- Replied by
- drtheolen
- at Mar 09, 12, 02:03:12 PM
- Moderator 2277
- last active 17 hours ago
-
- Replied by
- jbuijsheeschw
- at Mar 23, 12, 03:14:22 PM
- Super Hero 1366
- last active 2 years ago
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- Replied by
- LuckyRJ
- at Mar 23, 12, 10:26:47 PM
- Super Hero 2353
- last active 2 years ago
Yeah still nothing. I was not pleased with their vague explanation and this is why requested additional information.
In the mean time We have suspended their exclusive ND
Zuga
thanks zuga, so this just makes titan casino look even worse
hope they reply soon
LuckyRJRated:0.5/ 5
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- Replied by
- LuckyRJ
- at Mar 26, 12, 02:17:40 AM
- Super Hero 2353
- last active 2 years ago
OMG OMG OMG OMG OMG,
Thank you thank you zuga
Dear Robert,
Thank you for choosing Titan Casino.
We are glad to inform you that we have processed your withdrawal request, code 6543444, for the total amount of £100.00.
For your convenience, please note the withdrawal details:
Credit Card/s:
**** ***** has been credited a total of £100.00 and will be shown on your credit card statement as AquaPay London.
just got this email
wow thanks soo much really appreciated your help zuga a big thumbs up ,
LuckyRJRated:0.5/ 5
-
- Replied by
- jbuijsheeschw
- at Mar 26, 12, 03:58:10 AM
- Super Hero 1366
- last active 2 years ago
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