Titan Casino (playtech one)

Hi all,

This thread is about the playtech casino titan casino.

i made the wager a few months ago and because i won and sent ID to club gold i sent my ID to titan casino at the same time and got aproved but now i did the £20 deposit in order to do the max withdraw of £100 and i requested that yesterday the 07/03/2012 and i wanted to keep the £20 i deposited in my account, i had a balance of £220.47 before i deposited and £240.47 after i deposited, and after i reqeuested the withdraw my balance went to £120.47, it took £20 from the balance for the bonus amount anyway all they have to do is remove £100.47 and leave my deposit of £20 in my account and they still have not done this, this is the first playtech casino that can not do this instantly, that 100.47 can not be withdrawn they are saying when i ring them up the audit team is the only people that can deduct the remaining balance, im totally angry with this casino now,

if anyone can help me i would really appreciate it, i wont provide my account number in this thread but i will pm it to the person that can help me

thanks

LuckyRJ

Hi,

Why didn't you play till 100 and then deposited the 20?

Johan

like i said i met the wager for the £20 bonus months ago, it was totally pointless to play with the last 100.47 because i can not withdraw that i was only al;lowed to withdraw £100 , so the deposit i made yesterday i decided i wanted to play with it, but i still cant yet until they remove the remaining £100.47 from my balance, the £100 withdraw is allready pending and was taken from my balance

LuckyRJ

Ok, now i get it.............

errr..from what i read, here is my opinion:
1. usually after withdrawal is requested all the bonus money will be gone....in your case 220-120=100. it's correct that they deduct 120. most T&C of casino mentioned this i guess...
2. u deposited 20 so your current balance is 120 < correct..this is the total amount u can withdraw

yes, but i withdrew £100, so my deposit of £20 should be left in my account, so they just need to remove the £100.47 from my account, and i am still waiting for them to do this 24 hours now, i am really getting angry with this casino

has anyone had any experience with them??

well i deposited once there but didnt win hehehe...
good luck to you...hope your problem will be solved soon..
every cent counts

Ok major update and really angry, i suggest everyone avoids this casino

i think this casino is a rogue, this is the email i just got from them

Dear Robert,

Thank you for playing Titan Casino.

This mail is to notify you about the status of your pending withdrawal request,
code 6511931, for the total amount of £100.00.

Please note that you did not comply with one or more of our terms and conditions, therefore your winnings will be voided.

As mentioned in the welcome bonus terms of use, bets placed on excluded games will not be counted toward wagering requirements, and the Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games.

For more details please visit http://www.titancasino.com/bonus.html#welcome.

We have processed the amount of £20.00 to the method you have chosen upon submitting your withdraw.

so basically they used the excuse saying i betted irregulary, i only played how i always play on slots and like everyone else lol, this is outragious, please becareful with this casino group.

at least they have sent me my £20 deposit back and aproved that £20 i deposited, but this is really out of order

LuckyRJ

That is really bad..
the excuse doesnt make sense...
they just dont want to give you the no deposit cashout that's all...
what a shame...
go to the thread "casino to be avoided" n post there..

I did not see any specific rules as to how you should place your bets on slots, their T&C are quite long but still its not mentioned anywhere, and slots are valid wagering game.

Their excuse looks not only poor but pretty much unexplained to me.

yes it seems odd to me too, im totally shocked and confused, i will post this casino in that other thread to avoid

LuckyRJ

LuckyRJ has notified me about this thread and his complaint. I have emailed their Representative and hopefully will hear from them soon.

Zuga

just a quick update, that they are looking into your issue as  we speak.

Should know more soon.

Zuga

thanks very much zuga

LuckyRJ

Just wondered if you had any news yet zuga

Thanks

LuckyRJ

I sent them a follow up on Friday. Hopefully they'll get back to me on Monday.

Zuga

ok, thanks again zuga

An update,

they did get back to me today, however Ive requested more details in regards to RJ's case.

So this might take couple more days.

Zuga

Thanks again zuga

LuckyRJ

i take it there is still no word zuga

i hope we get some info soon

thanks again

LuckyRJ

Yeah still nothing. I was not pleased with their vague explanation and this is why requested additional information.

In the mean time We have suspended their exclusive ND

Zuga

Great to see that LCB is on top of this!!!

OMG OMG OMG OMG OMG,

Thank you thank you zuga

Dear Robert,

Thank you for choosing Titan Casino.

We are glad to inform you that we have processed your withdrawal request, code 6543444, for the total amount of £100.00.

For your convenience, please note the withdrawal details:

Credit Card/s:

**** ***** has been credited a total of £100.00 and will be shown on your credit card statement as AquaPay London.


just got this email

wow thanks soo much really appreciated your help zuga a big thumbs up ,

LuckyRJ

Glad things worked out so good for you luckyrj.

You are most welcome LuckyRJ.

cheers
Zuga

Glad you got your money LuckyRJ.

Ofc, Zuga did amazing job again    Hope everyone's experience will be less problematic with this casino in the future.