Top 3 things an Online Casino needs to have

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    Last post ago over 7 years by carlito brigante
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    carlito brigante

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        carlito brigante

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        This may well have been done before but i just thought i would put down
        the major things that i want from an online casino.
        Then see what other players expect also and compare lists.

        1. Quick "no hassle" payouts .
            Without a doubt the top thing an online casino should be able to do for all players.
            You shouldnt have to wait 3 weeks - (never) on a payout ever.
            You shouldnt need to constantly e-mail and go to live chat and get nowhere.
            Its frustrating , timewasting , etc (you get the drift)

        2. Good Customer Service
            I want a casino with good CS (it doesnt have to be all singing and dancing and
            out of this world ) It just has to be helpful and polite and understand what i need.
            Rude CS on live chat should never happen but it does and not replying to e-mails
            is pretty common and really needs sorting in a lot of online gaming sites.

        3. Great games
            Some may not agree with me but quality of games and software is high on my list.
            There are some sites that may have a certain game that i love playing and even if
            i lose money on that game(slot) i dont feel so bad as i have enjoyed myself playing
            that game . Obviously its a lot better if the game is great and you are winning on it


        These Casinos can bang on about how great their bonuses are but what good are bonuses if you dont have the cash to deposit because your withdrawal is delayed 3 weeks, their customer service is rubbish and they have garbage games ?
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        BIGLEAN

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        You're right but that would give the player the edge
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        Dannyg9

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        Do you often have hassle receiving payouts? Just awaiting my second cleared bonus payout p! happy days!
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        carlito brigante

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        no Dannyg9 ive always received a payout within 7 days so my cashout from
        Coolcat is the longest ive had to wait so far currently waiting just over 2 weeks
        and counting .
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        Lipstick

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        Carlito,

        The 3 golden rules you have mentioned seem so easy doesn't it? I have often felt the same way. A good reputation for a casino goes a long way, especially in forums.

        We the players create the reviews. I think it is vital to have prompt service in every respect.

        If only i owned a casino..........it would be purrrrrrrrfect!!!!!!

        Lips
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        genenco

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        How about what the casinos want from us?

        1. READ the RULES of any free chip and ASK live support FIRST.

        2. Honesty. Not making multiple accounts or using free chips ad infinity...

        3. Have ALL documents ready before hand or ready to go on a moments notice.

        Yes, some casinos will delay, delay, delay till you're blue in the face. How about just don't play there???

        That way, you don't get so aggravated



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        carlito brigante

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        Yes fair point Geneco but personally i do read the rules and terms and conditions.

        1. I have only just started playing online Casinos my game is poker and has been
           for the last 3 years . So when i started playing Casinos online i made a point of
           reading the rules and terms and conditions before playing on their sites.

        2. I have never made multiple accounts and i have never used more than 1 free chip
            at any online casino .

        3. I send my documents first before i make a withdrawal and make sure everything is
            in order.

        Im aggravated cos i do know the terms and conditions and yes you are correct
        i wont play at a casino if im treated unfairly but you can only find that out for yourself
        most of the time by playing on the site.

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