Topgame Bug

Anything related to casinos, casino games, new casinos, tournaments etc.
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    Last post ago over 7 years by rabritin
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      Superstar Member
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      • No avatar normal
        • Started by
          Superstar Member
          5,793
        • last active 2 months ago
        this is great  , below is the email I received from all topgame casino.  I have about a total of $80 from adding up all of the returned money from all of topgame casinos

        This message was generated by our system and should actually have stated that you were receiving a refund from us due to the fact that we had a problem with several video slots. A bug was discovered which affected Dioblo 13& Dougies Delights.

        As a result of this bug some players may have been disadvantaged when playing these games and hence our software provider Top Game has decided to compensate everyone who played these affected games.

        The affected games have of course been fixed and as you can tell we are in the process of crediting all players as we speak.

        However we do owe you two sincere apologies, one for the fact that we had a bug on some of our games and the second for the faulty email which was sent to you earlier.

        Let me reassure you that no money was taken from any player and we are taking firm steps to ensure nothing like this will happen again.

        Once again I offer my sincere apologies on behalf of Top Game platform and the Casino Management for this situation and any inconvenience that was caused to you and I hope to see you visiting us again soon.

      • Avatar 5612
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          Jr. Member
          66
        • last active 5 months ago
        I know isn't it great!

        I was given back a total of about $400 from all the topgame casinos.
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          admin
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        Very nice indeed.  Well done you two.  I wonder if anybody else got some back.

        blue
      • Jimbeaux
        • Replied by
          Hero Member
          864
        • last active 5 months ago
        Grin... I got 5 cents...

        And only from Money casino
      • Jimbeaux
        • Replied by
          Hero Member
          864
        • last active 5 months ago
        Just a quick update, after seeing that the glitch affected all Top Games casinos I started logging in to my other casinos. In both 7spins and Gold Vegas I am showing a Negative balance in my accounts and Live Chat says they are experiencing "Technical Difficulties" at the moment. Maybe their technical difficulties can change the negative to a positive and include a couple zeros added to the back of the dollar amount... grin
      • Avatar 1850
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          Super Hero
          1,735
        • last active 2 days ago
          I didn't get anything from any of the Top game casinos. I have deposited in maybe 4, but I have lost at least $14,000 at Thebes alone. I think I'll get a letter out. Thanks for letting us know. I have seen a few things go wrong, one is that on deuces wild the auto hold holds cards that is supposed to be a straight but not. I brought this to their attention a long time ago and I am sure I saw it happen again. Wish me luck.
      • Avatar 1850
        • Replied by
          Super Hero
          1,735
        • last active 2 days ago
          Does this only affect us if we played those 2 games you mentioned?
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          Sr. Member
          311
        • last active 5 months ago
        I believe that it is only thoose who have made deposits and played thoose two games in the last four weeks. You can read about what have happened in other forums. I know now that I will never deposit or play in their casinos again.
      • Avatar 4454
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          Jr. Member
          50
        • last active about 2 months ago
        casinos are now DOWN FOR UPGRADING
      • Jimbeaux
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          Hero Member
          864
        • last active 5 months ago
        Following through on this, and doing some research around the net the "refund' seems to have come from the fact that three games at the casinos running Topgames software had the ability to hit the jackpots voided by the removal of two of the five required Wild symbols thus rendering a Jackpot impossible. Now hitting the jackpot is not something that happens except rarely, but the removal of those two wilds, one on first reel and one on 5th would have made the likelyhood of hitting a paying spin at a major disadvantage from the very first spin.

        To compensate for the "Glitch", which was first brought to the Rome casino folks attention back in March (they finally announced the glitch and removed the games for a shorttime on the 19th of June) and it was found at ALL Topgames casinos Money Casino offered me... .05 cents in compensation. .02 for actual loss and .03 to make up for the "inconvenience".

        Not sure if I should be Laughing or offended.

        Am sure it will be awhile before I risk a deposit.
      • No avatar normal
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          Sr. Member
          311
        • last active 5 months ago
        One good thing that I found out from this is the fact that to be able to win the jackpot on thoose two games you have to bet $45 or $65/spin. I did not know that. It is a little too much for me as I am use to bet $0.45 or $0.65/spin. Some difference maybe :-\
      • Avatar 9574
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          Sr.Newbie
          38
        • last active about 1 month ago
        I received $1.06 from two Topgame casinos.  That went real far!

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