Tropica

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    Last post ago almost 6 years by bonusroundplease
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    TAAADAAA

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        TAAADAAA

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        as I've been waiting for the withdrawals to hit my usemywallet account, but I received an email from Tropica, saying my withdrawal has been reversed 

        please accept our appologies, your withdrawals has been reversed, we need to end our 2010 with no pending withdrawals in our system.  Please make your withddrawal on 01/01/2011.
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        lucky8s

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        lucky8s

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        My response from Tropica today,

        Dear XXXXXXXXX,

        Thank you for contacting us.

        I can see that you have a balance of 50.00 on your casino account.

        You can go to the cashier and request a withdrawal.

        If you have any further questions, please don't hesitate to contact us
        again.

        Have a nice day.

        Sincerely,
        Tropica Customer Service

        Really?&*^)*(##$*  HmmmmH does this sound like the run around.  HELLOOOOO Tropica, Did you not just today Reverse my withdrawal after waiting the 5 days, then your msg said all withdrawals were canceeled because you cannot have any pending withdrawals for 2010. And to request my withdrawal on January 1, 2011. Then support as seen in the e-mail above say to request the withdrawal again. HELLLLLOOOOOO. Happy Runaraound New Year!!!!
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        Tirilej

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        Shame on them! They should have paid everyone instead!
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        lucky8s

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        Their 2nd e-mail today

        .

        Dear xxxxxxxxxxxxx,

        Thank you for contacting us.

        Yes indeed, Please Accept our apologies.

        Your withdrawal has been reversed as we need to end 2010 with no
        pending withdrawals in the system. Please be so kind as to withdraw on
        01 January 2011. Happy New Year!!

        And of course it will be an additional 5 days wait. I don't think they are so great anymore.
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        TAAADAAA

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        exactly, the money should be in my usemywallet today, they do not have to worry about having pending withdrawals in their system.


        Tirilej wrote:

        Shame on them! They should have paid everyone instead!

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        martygraw

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        instead of being on the top ten casinos this web site should really evaluate this casino again and stop cashing their checks.
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        Lipstick

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        Thanks for this post from:

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        martygraw wrote:

        instead of being on the top ten casinos this web site should really evaluate this casino again and stop cashing their checks.


        Hi Marty,

        LCB does take member feedback seriously. You might want to check this list Warning List with many new casinos just added. It is unfortunate that this has happened with Tropica and hopefully they will get paid soon. If in the event they do not, LCB will help to resolve it.

        I think we have worked pretty hard to make our members feel they come first. But in all fairness, all factors are to be considered before labeling a casino rogue. There has been a lot of happy members too that love Tropica.

        Just as it i not fair to snap judgement on a casino, i don't think it is fair to snap judgement on LCB either.

        Lips

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        lucky8s

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        Just as I expected Tropica is making me wait an ADDITIONAL 5 days. That is a TOTAL 10 days, I have to wait, since TROPICA REVERSED my withdrawal on December 31st. Stating the above please accept our apologies no pending withdrawals for 2010. They have sent NO e-mails for additional documentation etc and no explanation, other than the e-mail below. Just as TAA said they should have PAID US BOTH we had already WAITED THE 5 DAYS, before they (TROPICA) reversed our withdrawals on the 5th day.  By the way YES I have deposited there before.


        Dear XXXXXXXX,

        Tropica Casino username: XXXXXXX

        We have received your withdrawal request of 50. Your withdrawal will be processed within 2-5 business days after being received by our Accounting Department.

        You may reverse your withdrawal by logging on, entering the Cashier and clicking on the cash-out within 24 hours after you requested the withdrawal. Should you wish to reverse your withdrawal after the 24 hour period has elapsed, please contact our 24 hour support desk.

        Email: support@tropicacasino.com
        From the US: 1-888-271-9514
        From the UK: 0808 234 3845
        International: +5999 433 8936

        Kind regards,
        The Tropica Casino Team

        www.tropicacasino.com
        Rated:
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        lucky8s

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        Here is PROOF that Tropica received my withdrawal on December 27th. So on the 5th day which was December 31st was when they Reversed it.

        from Tropica <support@tropicacasino.com>
        to my e-mail
        date Mon, Dec 27, 2010 at 9:00 PM
        subject Your Cashout is being Processed
        mailed-by casinocontroller.com

        hide details 12/27/10 (5 days ago)

        Images are not displayed.
        Display images below - Always display images from support@tropicacasino.com
        You are not seeing the images included in this e-mail. Please add support@tropicacasino.com to your addressbook to ensure that images display properly.

        Dear xxxxxxxx,

        Tropica Casino username: xxxxxxxxx

        We have received your withdrawal request of 50. Your withdrawal will be processed within 2-5 business days after being received by our Accounting Department.

        You may reverse your withdrawal by logging on, entering the Cashier and clicking on the cash-out within 24 hours after you requested the withdrawal. Should you wish to reverse your withdrawal after the 24 hour period has elapsed, please contact our 24 hour support desk.

        Email: support@tropicacasino.com
        From the US: 1-888-271-9514
        From the UK: 0808 234 3845
        International: +5999 433 8936

        Kind regards,
        The Tropica Casino Team

        www.tropicacasino.com
        Rated:
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        Slotbeuker

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        Let the scatterbells ring!!!
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        Looks like nothing but stalling to me..
        No withdrawls in the system? Why not?

        Have you tried to contact Duwayne?
        I've sent him a PM more than 2 weeks ago about all my promotions that have vanished, never got a reply.
        Still no promotions available.
        Shucks.
        My answer, No deposits available.

        Wish you a happy new year guys, and good luck in getting your money.
        Maybe Duwayne shows up in the next few days.

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        genenco

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        Kind of puzzling that they'd not email the players informing them that if they did have a wd, that it better be done before say 6 days till the end of the year and/or hold off till next year...

        Hmmmm...could it be something is in the wind??? Hate to think so, I'll just hold off depositing till later to see...Better safe then sorry.
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        BMWSTACK

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        Lucky--- sorry it sucks u have to go through this.  Such a joke how they do this type of stuff. Their reasoning wasnt even really an excuse "we didnt want pending deposits for end of year"  there explanation is more like blatant middle finger. I am not sure if its a sign of things to come as some have suggested, but after this classless move I am sure they would have no problem hanging people out to dry if they ever ran into an issue.

        I am with Martygraw on the comment on this casino being on the top 10 list.  I saw they are # 9.  Now obviously LCB cant control what the casinos do no matter what their reputation "has been", but i am sure they monitor current activity and judge it by such.

        I hope this casino sees these posts and gets you cashed out right away,  or because they are a "top 10"  LCB can contact them and get them moving. 

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        BMWSTACK

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        It is such a shame the moves these casinos make.  I have been a depositing player for a few years now, and have backed off quite a bit in the second half of 2010 after seeing so many horrible moves in this industry.  Of cours eI have also backed off because I am tired of losing. As I stated i do typically deposit large and I am very selective where I play.  The choices are getting smaller and smaller.  If these casinos continue going dowhill I do predict that I will be out of the online game for good.
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        BMWSTACK

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        Hi Marty,

        LCB does take member feedback seriously. You might want to check this list Warning List with many new casinos just added. It is unfortunate that this has happened with Tropica and hopefully they will get paid soon. If in the event they do not, LCB will help to resolve it.



        [/quote]

        I was just reviewing the warning list and i see a casino thats on the warning list and then ranked as a #1 casino in one of LCB's list of casinos.  The casino is Cool Cat and is listed under warnings and then listed as the #1 non deposit casino.  No deposit or deposit if its a warning should it be removed from the advertisements and rankings of #1 under the catergory?

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