Tropica

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Last post made 13 years ago by bonusroundplease
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  • as I've been waiting for the withdrawals to hit my usemywallet account, but I received an email from Tropica, saying my withdrawal has been reversed  thumbs_down

    please accept our appologies, your withdrawals has been reversed, we need to end our 2010 with no pending withdrawals in our system.  Please make your withddrawal on 01/01/2011.



  • me too taa

  • My response from Tropica today, laugh_out_loud laugh_out_loud laugh_out_loud laugh_out_loud

    Dear XXXXXXXXX,

    Thank you for contacting us.

    I can see that you have a balance of 50.00 on your casino account.

    You can go to the cashier and request a withdrawal.

    If you have any further questions, please don't hesitate to contact us
    again.

    Have a nice day.

    Sincerely,
    Tropica Customer Service

    Really?&*^)*(##$*  HmmmmH does this sound like the run around.  HELLOOOOO Tropica, Did you not just today Reverse my withdrawal after waiting the 5 days, then your msg said all withdrawals were canceeled because you cannot have any pending withdrawals for 2010. And to request my withdrawal on January 1, 2011. Then support as seen in the e-mail above say to request the withdrawal again. HELLLLLOOOOOO. Happy Runaraound New Year!!!!
  • Shame on them! They should have paid everyone instead!


  • Their 2nd e-mail today

    shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked shocked.

    Dear xxxxxxxxxxxxx,

    Thank you for contacting us.

    Yes indeed, Please Accept our apologies.

    Your withdrawal has been reversed as we need to end 2010 with no
    pending withdrawals in the system. Please be so kind as to withdraw on
    01 January 2011. Happy New Year!!

    And of course it will be an additional 5 days wait. I don't think they are so great anymore.
  • exactly, the money should be in my usemywallet today, they do not have to worry about having pending withdrawals in their system.



    Shame on them! They should have paid everyone instead!

  • instead of being on the top ten casinos this web site should really evaluate this casino again and stop cashing their checks.


  • instead of being on the top ten casinos this web site should really evaluate this casino again and stop cashing their checks.


    Hi Marty,

    LCB does take member feedback seriously. You might want to check this list Warning List with many new casinos just added. It is unfortunate that this has happened with Tropica and hopefully they will get paid soon. If in the event they do not, LCB will help to resolve it.

    I think we have worked pretty hard to make our members feel they come first. But in all fairness, all factors are to be considered before labeling a casino rogue. There has been a lot of happy members too that love Tropica.

    Just as it i not fair to snap judgement on a casino, i don't think it is fair to snap judgement on LCB either.

    Lips

  • Just as I expected Tropica is making me wait an ADDITIONAL 5 days. That is a TOTAL 10 days, I have to wait, since TROPICA REVERSED my withdrawal on December 31st. Stating the above please accept our apologies no pending withdrawals for 2010. They have sent NO e-mails for additional documentation etc and no explanation, other than the e-mail below. Just as TAA said they should have PAID US BOTH we had already WAITED THE 5 DAYS, before they (TROPICA) reversed our withdrawals on the 5th day.  By the way YES I have deposited there before.


    Dear XXXXXXXX,

    Tropica Casino username: XXXXXXX

    We have received your withdrawal request of 50. Your withdrawal will be processed within 2-5 business days after being received by our Accounting Department.

    You may reverse your withdrawal by logging on, entering the Cashier and clicking on the cash-out within 24 hours after you requested the withdrawal. Should you wish to reverse your withdrawal after the 24 hour period has elapsed, please contact our 24 hour support desk.

    Email: support@tropicacasino.com
    From the US: 1-888-271-9514
    From the UK: 0808 234 3845
    International: +5999 433 8936

    Kind regards,
    The Tropica Casino Team

    www.tropicacasino.com

    Rated:

    1/ 5


  • Here is PROOF that Tropica received my withdrawal on December 27th. So on the 5th day which was December 31st was when they Reversed it.

    from Tropica <support@tropicacasino.com>
    to my e-mail
    date Mon, Dec 27, 2010 at 9:00 PM
    subject Your Cashout is being Processed
    mailed-by casinocontroller.com

    hide details 12/27/10 (5 days ago)

    Images are not displayed.
    Display images below - Always display images from support@tropicacasino.com
    You are not seeing the images included in this e-mail. Please add support@tropicacasino.com to your addressbook to ensure that images display properly.

    Dear xxxxxxxx,

    Tropica Casino username: xxxxxxxxx

    We have received your withdrawal request of 50. Your withdrawal will be processed within 2-5 business days after being received by our Accounting Department.

    You may reverse your withdrawal by logging on, entering the Cashier and clicking on the cash-out within 24 hours after you requested the withdrawal. Should you wish to reverse your withdrawal after the 24 hour period has elapsed, please contact our 24 hour support desk.

    Email: support@tropicacasino.com
    From the US: 1-888-271-9514
    From the UK: 0808 234 3845
    International: +5999 433 8936

    Kind regards,
    The Tropica Casino Team

    www.tropicacasino.com
    Rated:

    1/ 5

  • Looks like nothing but stalling to me..
    No withdrawls in the system? Why not? huh

    Have you tried to contact Duwayne?
    I've sent him a PM more than 2 weeks ago about all my promotions that have vanished, never got a reply.
    Still no promotions available. thumbs_down
    Shucks.
    My answer, No deposits available.

    Wish you a happy new year guys, and good luck in getting your money.
    Maybe Duwayne shows up in the next few days.

  • Kind of puzzling that they'd not email the players informing them that if they did have a wd, that it better be done before say 6 days till the end of the year and/or hold off till next year...

    Hmmmm...could it be something is in the wind??? Hate to think so, I'll just hold off depositing till later to see...Better safe then sorry.

  • Lucky--- sorry it sucks u have to go through this.  Such a joke how they do this type of stuff. Their reasoning wasnt even really an excuse "we didnt want pending deposits for end of year"  frown there explanation is more like blatant middle finger. I am not sure if its a sign of things to come as some have suggested, but after this classless move I am sure they would have no problem hanging people out to dry if they ever ran into an issue.

    I am with Martygraw on the comment on this casino being on the top 10 list.  I saw they are # 9.  Now obviously LCB cant control what the casinos do no matter what their reputation "has been", but i am sure they monitor current activity and judge it by such.

    I hope this casino sees these posts and gets you cashed out right away,  or because they are a "top 10"  LCB can contact them and get them moving. 

  • It is such a shame the moves these casinos make.  I have been a depositing player for a few years now, and have backed off quite a bit in the second half of 2010 after seeing so many horrible moves in this industry.  Of cours eI have also backed off because I am tired of losing. As I stated i do typically deposit large and I am very selective where I play.  The choices are getting smaller and smaller.  If these casinos continue going dowhill I do predict that I will be out of the online game for good.



  • Hi Marty,

    LCB does take member feedback seriously. You might want to check this list Warning List with many new casinos just added. It is unfortunate that this has happened with Tropica and hopefully they will get paid soon. If in the event they do not, LCB will help to resolve it.



    [/quote]

    I was just reviewing the warning list and i see a casino thats on the warning list and then ranked as a #1 casino in one of LCB's list of casinos.  The casino is Cool Cat and is listed under warnings and then listed as the #1 non deposit casino.  No deposit or deposit if its a warning should it be removed from the advertisements and rankings of #1 under the catergory?
  • Its an automatic ranking system, that place bonuses according to their size.

    Zuga

  • It's probably ranked number 1 on the no deposit casinos because they give the most free chips.  It is the top no deposit casino - that doesn't make it the top casino!

    Regarding Tropica reversing all your withdrawals, is it possible they were worried about a glitch in the system when their server clicked over to 2011?  I don't know if you have seen the news about the iphone alarm not working because of the new year (some weird glitch that means the alarm doesn't work if you selected a one time alarm) - lots of people laying in bed when they should have been at work!

    The "no pending withdrawals" could have been a safeguard. 

    I know you said your 5 days were up Taaadaaa and that was really unfortunate.  I'm not saying I agree with what they did but it could be a worry about a glitch for all we know.

    blue

  • Ive notified Tropica Rep Duwayne about this thread.

    cheers
    Zuga

  • just an update:

    I made a withdrawal again on 1/1/11 and they processed it on 1/2/11 (which is faster than they normally process a payout) and the winning is on its way to my usemywallet. 
    I created this thread b/c I just wanted to state what happen with Tropica.  Of course, I was not happy about it, but this was not really a complain.

    thanks zuga for already trying to help.


  • just an update:

    I made a withdrawal again on 1/1/11 and they processed it on 1/2/11 (which is faster than they normally process a payout) and the winning is on its way to my usemywallet. 
    I created this thread b/c I just wanted to state what happen with Tropica.  Of course, I was not happy about it, but this was not really a complain.

    thanks zuga for already trying to help.




    That's a great result Taaadaaa. 

    blue

  • just an update:

    I created this thread b/c I just wanted to state what happen with Tropica.  Of course, I was not happy about it, but this was not really a complain.

    thanks zuga for already trying to help.




    I think you definetely had to make it a complaint.  Its crazy the things they try to do.  I see people on here talk about payments in 3-4 weeks like its no big deal.  That is absolutely crazy that people are ok with that. I personally would go crazy having to wait that long, not to mention the extreme possibility of reversing before that time.  The main thing I look for in a casino is a prompt payout.  Say like 2-5 days depending upon the method.  Every casino I play at fits this payout criteria.
  • Thank you to the FEW who can see the forest thru the TREES!!!!!!

    info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 52seconds. An operator will be with you shortly.
    info: You are now chatting with 'Liz'
    Liz: Welcome to Tropica Casino Live Support. How may I assist you?
    xxxxxxxxxl: I have emailed all my docs to your fax@tropicacasino.com 15 times it has not worked they have all come back recipient rejected.
    xxxxxxxxxl: Delivery to the following recipient failed permanently: faxback@tropicacasino.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 552 552 5.3.4 Error: message file too big (state 18).
    Liz: May I have your Login name and email address please?
    xxxxxxxxxxx
    xxxxxxxxxxx: and to the casino controller one
    xxxxxxxxxxx: Delivery to the following recipient failed permanently: 20110101054422.7E7E045867CA6@xi.casinocontroller.com Technical details of permanent failure: DNS Error: Domain name not found
    xxxxxxxxxxx: and also to the support email
    xxxxxxxxxx: Delivery to the following recipient failed permanently: support@tropicacasino.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 552 552 5.3.4 Error: message file too big (state 18).
    Liz: I will be right with you.
    xxxxxxxxxxx: ty
    Liz: The documents were received and forwarded to Accounting
    xxxxxxxxxx: ok thanks, will they be contacting me if they nd anything else?
    Liz: Yes they will
    xxxxxxxxx: I did not know they they even needed docs again after I had waited the 7 days, so asking this question is not to be glib.
    Liz: Alright
    xxxxxxxxxl: 7 days went by and I heard nothing from no one, other than the e-mail your withdrawal is being processed.
    Liz: The documents were received today
    xxxxxxxxxl: and then my withdrawal was reversed on the 31st
    Liz: It takes 1 to 2 days to review them
    xxxxxxxxxl: ok Liz thanks
    info: Your chat transcript will be sent to xxxxxxxxxxxl.com at the end of your chat.

    Rated:

    1/ 5

  • I did not mean to give Robert such a hard time, but Really????  Not Stalling......I will do it all again tomorrow.

    Chat Transcript
    info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 22seconds. An operator will be with you shortly.
    info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. An operator will be with you shortly.
    info: You are now chatting with 'Robert'
    Robert: Welcome to casino Live Chat. How may I help you?
    me: Can you pls check with Nathan to see if he recd my docs I have sent them 5 times and keep getting the receipient (Tropica) did not go thru.
    me: Delivery to the following recipient failed permanently: faxback@tropicacasino.com Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 552 552 5.3.4 Error: message file too big (state 18). ----- Original message -----
    Robert: I'm afraid Nathan has left for the day
    me: He was the one who sent me he nds utitlity and signed transactions BUT>>>>>since they did NOT go directly to him only to the faxback@tropicacasino.com is there someone else there that could check? You see I keep getting conflicting e-mails from the cashiers WE HAVE REV"D ALL YOUR DOCS ETC. Then Nathan we still need etc
    me: Dear ME, Thank you for sending in the requested documentation. It has been accepted. If you have pending cashouts, they will be processed shortly. Member Services Tropica Casino
    me: and AFTER this one from Nathan
    me: Dear me, Regarding your security documents. I would like to inform you that we have received your documents, however, we are still missing a recent bill/invoice and also the faxback form with the initialed deposits. Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again. Have a nice day. Sincerely, Nathan Tropica Customer Service
    Robert: We received it, it appears Nathan has forwarded this matter for review. Once they have been reviewed, we should get back to you through e-mail on the matter. Thank you
    me: Their is not a MATTER?????? laugh_out_loud
    me: You asked me to sign my transactions and I did. No MATTER there???
    Robert: Well I mean about this matter. The matter you came into chat for.
    me: And a copy of my Utility bill which has a credit of $85 with my address on it less than 2 months laugh_out_loud
    Robert: We should let you know at least if they were received and that they're sufficient.
    me: which I sent over 7 times laugh_out_loud
    mel: I am REALLY trying to remain NEUTRAL here and Not trying to BASH the Casino for what OTHERS are already saying that this MATTER is NOTHING but stall tactics.
    me: Hilarious all this for $50 which what I dep last wk was $1200 but not to your casino, obviously because of this.
    me: Since I requested this on December 27th your cashiers if they NEEDED ANYTHING could have asked then, and they did NOT. They instead REVERSED my withdrawal after 5 days and sent an e-mail saying sorry, and to Re-request it, as I did. Now had I not come to chat to see what was up I would have NEVER known you needed anything.
    mel: So whatever this MATTER is I can tell you that other members are waiting to dep to your Casino as they DO NOT BELIEVE YOU and your credibility is at risk, they see this as NOTHING but stall tactics.
    Robert: We have e-mailed you on the matter but it seems you have not received it. Probably due to your spam filters in your e-mail. The moment you request an e-mail there is no way we know of documents are needed or not, once your cashout request is reviewed by the auditor, he then determines whether or not something is needed, if so, what exactly is needed, and then sends a request out. Depending on the amount of cashouts in cue, the time with which the auditor does this varies between 2 and 4 business days.
    Robert: Thank you for your cooperation in sending in the documents. Whether we are believed or not, these things are necessary in order to keep the integrity of our security up to par, and to keep our licence.
    Robert: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
    Robert: I understand your disappointment, but I'm afraid that your documents will still have to be reviewed and approved before we can process your cashout. You seem to be an intelligent person, I hope you understand that I'm not the one who calls the shots around here, I am doing my job, and this really is the best that I can do at this point in time.
    me: So I'll keep going thru the motions and sending you AGAIN everything you request, again and again and again. I'll keep getting Recepient Tropica declined e-mail and keep coming on chat and you can tell me you rec'd it. I'll get the e-mails that say thanks we rec'd all your docs. Then another one saying we still need etc. You can say it is not STALLING, as the sun sets on this day Cashiers have gone home etc. No I won't call it stalling either, who would......
    me: Thanks for your time Robert not your fault.
    mel: I'll do this ALL again tomorrow.

    info: Your chat transcript will be sent to xxxxxxxxxxxxx  at the end of your chat.

    Keep in mind that I deposited their and had a withdrawal before, so I did not know they wanted initialled by each of your transactions,They sent me a list of all my credit card transactions and my usemywallet transactions and wanted me to initial them, i did. Then requested all docs again, I sent them. But as Robert explains above 2-5 to review. HELLOOOO I requested this w/d ORIGINALLY on Dec 27th got an email we are processing your withdrawal. Then on the 31st got an e-mail SORRY we are REVERSING your withdrawal. As in LIFE "IT REALLY DOES NOT MATTER< UNLESS IT HAPPENS TO YOU"!!!! I can tell you, I would call FOUL if anyone other than myself was going thru this. It's funny how ppl complain they have no promos etc. then RAVE about Tropica the next day I got my promos. The OFFENSE is the OFFENSE PERIOD, wheather it's fixed or not. You cannot UNSLAP a FACE.  NO I have not heard from the Manager any ADMIN at LCB, After all, it's just happening to me. And TAA but he later apologized for the POST after he got PAID.????

  • BoomBoomLaRue View Public Profile
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    Posts: 100

    [Thank You Given] 32  [Thank You Received] 23

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    Re: Tropica Casino N/D
    « Reply #1147 on: Today at 02:33:49 PM »
    Reply with quoteQuote Thank YouThank You
    Oh they reversed it again on the 31st same as u guys. It was reversed due to the end of year and not wanting any pending...........Soooooooooo i sent them an email that i knew an easy way to rectify the situation.  Just frikking pay me out as it takes just moments to do so.  Of course that didnt happen...

    Now ONCE AGAIN it is out of reverse withdrawal mode and in PROCESSING.  So they reversed it a total of 3 times on me.  I withdrew December 22, 2010..............

    I agree they use some very shady tactics.

    Boom Boom Well I was feeling ALONE I am so Glad to see I am NOT the ONLY One.

    Rated:

    1/ 5


  • Get ready Boom, cause next they will send you a list of all your deposit transactions that you made for the last 2 months and ask you to sign by each one of them and e-mail it back to their e-mail that does not receive emials. Then you will get an e-mail like this  faxback@tropicacasino.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error.

    good Luck and like I said before YOU CANNOT UNSLAP A FACE. Eventually we will be PAID but this should not be happening in the first place.

  • The OFFENSE is the OFFENSE PERIOD, wheather it's fixed or not. You cannot UNSLAP a FACE.  NO I have not heard from the Manager any ADMIN at LCB, After all, it's just happening to me. And TAA but he later apologized for the POST after he got PAID.????


    Please PM me your user name at Tropica and will look into it.

    Lips


  • Thanks LIPS just sent you PM. Go get um. tongue
  • Posted by Bonusroundplease December 22, 2010

    I think there are a lot of casinos stalling right now.  I just dealt with mine.  Get this.  I cashed out at 'Tropica yesterday....$300.  AND had to resend in my documents, including drivers license, utility bill and sign next to each transaction.  I told support I was only supposed to send in my driver license and utility bill in once.  He told me they can ask for it anytime they want.  It's funny though on the faxback form I filled out, it states you will only be asked for these items once. lmao.

    I am just grateful I went to support after my withdraw and asked to flush cause that is when I was notified I had to feel out the faxback and send in my verification documents.  If I hadn't went to support I would be sitting an waiting and waiting on a withdrawal that would not come until I get my paper work in to them again.  Maybe, they rerequested the documents so I wouldn't get paid in the normal time...I don't know if that is the case.  It just sucks you can deposit and not get paid instantly.  Sorry you two are going through this and at Christmas time too.  I hope you get your funds this week!


  • Hi Guys,

    Please can everyone send me a PM with their tropica username and when they made their withdrawals. I'll have a look into all them today and see what the delays are. Withdrawals shouldn't take longer than 5 working days unless you deposited with eCheck. With eCheck, we have to wait for the funds to clear your bank account before paying out on winnings. With eCheck (ACH), it takes 7 days before the funds clear your bank account.

    Kind regards,
    Duwayne

    Kind regards,
    Duwayne
          i reversed my withdraw but im glad your helping the other people that shows alot to me.
  • An Update

    I was informed by Duwayne that lucky8s's withdrawal was processed last night.

    Zuga 

  • Of course it was! With your help, my help and duwayne's it was inevitable.

    Lips
  • I am a very frequent depositor at Tropica and they have been scamming me on the bonuses! People who NEVER deposit get bonuses daily.... I on the other hand get NOTHING even if i deposit! Currently the promotion is deposit and play over $30 dollars, and receive 20 and 11 chips free every day in January. So far since 1/1/11 i have mad 4 deposits and only receive 11 free ONCE. When I contact support and ask why they either ignore my inquiry or tell me to be patient. Same with the 10% monthly cashback they offer.... I never recieved it for November OR December!!! As usual they ignore my inquiries and when they do respond i am told  "Be patient, it's being looked into"

    This is the treatment I get from email support..... Don't even get me started on Live Support..... when they are open. which isn't very often!


  • I am a very frequent depositor at Tropica and they have been scamming me on the bonuses! People who NEVER deposit get bonuses daily.... I on the other hand get NOTHING even if i deposit! Currently the promotion is deposit and play over $30 dollars, and receive 20 and 11 chips free every day in January. So far since 1/1/11 i have mad 4 deposits and only receive 11 free ONCE. When I contact support and ask why they either ignore my inquiry or tell me to be patient. Same with the 10% monthly cashback they offer.... I never recieved it for November OR December!!! As usual they ignore my inquiries and when they do respond i am told  "Be patient, it's being looked into"

    This is the treatment I get from email support..... Don't even get me started on Live Support..... when they are open. which isn't very often!


    Please copy and paste your complaint under Tropica Casino Support thread.  I have been dealing with the same thing all week long.  Support tells me it is random also even though it does not state that.  I have screenshots of the pop up message from the lobby and the email promo that states what you are saying.  I am not telling you what to do but it may help my our case if more people feel mislead as I do.  Again, i just got done posting my issue under the Tropica Support thread.

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