Twist Casino

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    Last post ago almost 5 years by gio400
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    gio400

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        gio400

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                Got an email today from Twist Casino. They offered me a 20.00 chip because todays my bday.  I went to the site to claim it in chat like the email required me to do.  I spoke with Andrew-sup, who told me I could only claim the chiip by sending me a photo ID that it was me.  I told him that they should know it's me they sent me the email and that I didn't have a scanner, which I don't.  He was kind enought to credit me anyway.  Later that afternoon I decided to play my credits and low and behold they weren't there.  I went to live chat and again, got Andrew.  He told me that they appeared there for a few seconds and then disappeared because they would not give them to me without a valid ID.

              Why would you send an email to your customer, ask them for their user name on chat, see that the email address I gave him and the user Id were infact one in the same customer, and then ask for proof?????  

                I didn't realize I had to jump through hoops just to get a free chip........ pathetic
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        kattboots

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        Well, first things first, HAPPY BIRTHDAY gio400.

        I am sorry you had to get treated like that on your birthday... did you go to any of the other casinos to get a chip... you have to ask most of them that give them. There are some suggestions in a thread here somewhere... you can do a search for Birthday Chips or similar.

        And finally, I have to say is that this is very TWISTED! 

        katt

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        gio400

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          Thanx Katt I'll give it a try

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