UK Players not being allowed to open new RTG accounts !!!

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    Last post ago almost 6 years by carlito brigante
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        • Started by
          Full Member
          138
        • last active 6 months ago
        Sorry if this is old news but i didnt know anything about it till now.

        I just tried to open a new account at Slot Madness
        I got a message saying contact support when i tried
        to sign in so i went to live chat and was told that UK
        players are not allowed to open a new account at any
        RTG casinos !

        Anyone heard of this before i thought it was strange
        to be honest and live chat said it was upper management
        decision and had been in place a while but she couldnt
        me a reason.


        Can someone look into this please and confirm ?

        cheers.
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        • Replied by
          admin
          20,300
        • last active 2 hrs ago
        I've not heard of this.  I'll try it out and get back to you.

        blue
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        • Replied by
          admin
          20,300
        • last active 2 hrs ago
        Yep- got the same message as you.

        I'll see what info I can find out as to why.

        blue
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          admin
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        So I went to live chat too and this was the reply:
        Thank you for using our LiveChat Service. This is 'Amanda'. How can I help you?
        you: Hi Amanda
        you: I'm from the UK and I just installed your casino but it says I cannot log in - have you banned UK players?
        Amanda: Yes Im sorry.  We are not allowing new players from the UK at this time
        you: can you tell me why this is?
        Amanda: All I know is that the restriction was put in place by upper management.
        you: hmm
        you: is this a decision for ALL RTG casinos?
        you: or is it just your casino
        Amanda: A decision for all of our 10 casinos
        you: What about those that have existing accounts with you?
        you: Does it affect them too?
        Amanda: Not if they were depositors in the past
        Amanda: But we are not allowing new accounts
        you: Do you know how long this ban will continue for?
        Amanda: No I dont
        Amanda: Until further notice
        you: ok thanks for your help
        Amanda: My pleasure, take care

        So if you have an existing account and you are a depositor, you are fine. 

        blue
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        • Replied by
          Full Member
          138
        • last active 6 months ago
        yeah thats pretty much word for word what i was told Blue.

        You can play on existing UK accounts as far as i know but
        cant sign up for a new one .

        Seems a bit strange to say the least hope there isnt some
        new legislation happening that we dont know about .
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        carlito brigante wrote:

        yeah thats pretty much word for word what i was told Blue.

        You can play on existing UK accounts as far as i know but
        cant sign up for a new one .

        Seems a bit strange to say the least hope there isnt some
        new legislation happening that we dont know about .


        There is a green paper but I don't think it bans UK players.  It's more about casinos paying their dues to the govt.  You know how greedy the Govt. are!

        Question is - is it just this group?

        blue

        P.S. I've asked the question to one of the RTG's I'm not signed up with.
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        The result is that this group of RTG's still accept new UK players.  I think it is just this group which is the Ace Revenue group - Planet7, SilverOak, Royal Ace etc etc.

        blue

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          Superstar Member
          5,146
        • last active 23 days ago
        Hmmm I wonder if this is the beginning of another dictation non sense #@%* from govt. or this group is throwing a super tantrum...either way, sounds too fishy for sure.
        It reminded me of how MG banned USA players.
      • Avatar 19642
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          Hero Member
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        Maybe cause of high bonus abuse? denmark is banned on most RTG also cause of that reason,but guys since your in the UK does none of you ever play on jackpot party seen none talk about that casino here? those slots make me drool but its UK only players
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        You're probably right about the high bonus abuse.

        I've not played at jackpot party - guess I should give it a whirl.

        Thanks kazzi.

        blue
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        Thanks for this post from:

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        kazzi wrote:

        Maybe cause of high bonus abuse? denmark is banned on most RTG also cause of that reason,but guys since your in the UK does none of you ever play on jackpot party seen none talk about that casino here? those slots make me drool but its UK only players


        Just to confirm what Kazzi mentions.
        Jackpot Party is indeed only open to UK players.

        I also have to say their slots are probably the best
        online slots anywhere.
        Star Trek , Wizard of Oz , Bruce Lee , just to
        mention a few . These are the slots you would
        find in all the Las Vegas casinos pretty awesome
        quality .

        For any UK players this looks like the site to play at !

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