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    Last post ago almost 7 years by garychi
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      • Avatar 12582
        • Started by
          Full Member
        • last active about 1 month ago

        Can someone please help me as now that i have sent Ukash 15 messages in the last 3 days and they just keep telling me I'm putting in the wrong amount, and now 5 messages last night with screen shots SHOWING THEM THE AMOUNT IM PUTTING IN.Now they wont even respond as the shots show the right amount.Is there someone that helps with this kind of thing as Ukash just don't care.My first deposit with this problem was to deposit $100.00 where i only got about half so they sent me a new voucher and somehow on 10 occations i just keep putting it in wrong amount :'( :'( :'(.HELP PLEASE. :'( :'( :'( :'(


        Dear UKASH team,

        Please see attached the screen shots of me entering the voucher and the
        rejection replies I am getting.
        As you can imagine I am very upset that you are telling me I am not doing it
        right. so here you can see I am doing it correct when you open this file
        and I am entering the exact figures. As you can also see I am more then
        capable to do a dot...........
        You should also be able to see I have tried in two completely different
        casinos which means it is not a casino error but a UKASH error.
        Can you please resolve my issue as I am becoming very frustrated and I am
        thinking it is not worth using your service anymore if this is how
        aggravating it is.
        A quick response and solution to this problem would be advised as it has now
        been going on for three days and the level of service I am receiving is far
        from acceptable.
        Please phone me on +00000000.

        According to our database the problem appears because
        > you
        > keep entering the incorrect voucher value.
        > As previously informed, please enter the exact voucher number - the whole
        > 19
        > digits and the value - with  decimals - with a dot (.), not a comma (,)
        > and it
        > should go through.
        > Unfortunately we cannot offer you any other advise than just to contact
        > the
        > merchant directly and ask if maybe there are some problems on the website
        > itself.
        > Should you have further questions about the information given above,
        > please
        > reply directly to this email, including our original text and ticket
        > number.
        > This will help us to deal with your inquiry much faster.
        > Thank you for using Ukash.
        > Kind regards
        > B.Hester
        > Ukash Service Team
      • No avatar normal
        • Replied by
          Full Member
        • last active 7 months ago
        Hi Skystar, try this. Visit the ukash website, there is a Toolkit. In this Toolkit is it possible to split and combine your Ukash vouchers. then go as first step to split. there you have to put your voucher in and the 2 amounts you wish to split. Example. one for 5 euro and another one 5 euro. Then you will get 2 new voucher numbers. after this you can go to combine and combine your two 5 euro vouchers in a new 10 euro voucher.
        After this you have a completly new Ukash voucher with the amount of 10 euro.  This new should maybe work then:-) Goodluck
      • Avatar 12582
        • Replied by
          Full Member
        • last active about 1 month ago

        Hi jachaub.

        Thankyou so much for giving me some hope,well i have tried to do this split and i keep getting this.And Ukash just wont answer my emails now.I have never been so frustrated,Can Someone help please.

        Hi Support Team

        Hi I have tried to split my Ucash voucher and this is what I keep getting
        when I enter my voucher and 49.27
        So now don’t you think there is a problem with this voucher

        Your current Ukash to split Value

        The verification code does not match system code. Please re-enter.
        Your desired Ukash values

        Total 49.27
        More vouchers

        Security Verification
      • No avatar normal
        • Replied by
          Full Member
        • last active 7 months ago
        perhaps they gave you one of the vouchers that can be purchased by under 18s? is so an online casino wont accept them

        Over 18 vouchers have 001 (UK) or 027 (Ireland) in digits 7,8 and 9 of the 19-digit Ukash voucher code
      • No avatar normal
        • Replied by
        • last active 7 months ago

        dont know if this will help. but did i read somewhere that you can take ukash vouchers back to the vender and get a refund.. just a thought not 100 % sure about that tho.
      • Avatar 12582
        • Replied by
          Full Member
        • last active about 1 month ago
        I can't stop crying email and about 20min later i tried again to split it and What do you know its fixed.boy its been a long hard slog.Well crying that its fixed and thankyou so much for the advice as the split worked.

        skyestar40 :'( :'( :'(

        Thankyou so much for your great advice jachaub
      • Avatar 4087
        • Replied by
          Full Member
        • last active 7 months ago
        are you sure your not mixing up currencys, ie entering £ instead of euro?

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