Unable to communicate to server

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    Last post ago over 4 years by drtheolen
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    Luis Pelaez

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        Luis Pelaez

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        Hi,
        After switching my internet service provider to Comcast Xfinity I am unable to communicate to any RTG servers.  I am able to open the casino shell but not the games.  Can anybody help me?  Show me how to fix it?  Thanks.
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        drtheolen

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        Hi slotster, did you install some antivirus protection suite in the meantime? Or if you already have one, did you entered some parameters that somehow influenced your firewall to disable RTG client for conecting to that network.
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        Luis Pelaez

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        Thanks for replying drthelon.  I installed Norton Antivirus from Comcast, but I uninstalled it and it still did not work.  When I connect through another ISP connection I do not have any problems.  It seems to be with the comcast connection only.  I would like to know if anybody else is having the same issue and how they fixed it.  Thanks.
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        Lipstick

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        Comcast comes with a built in firewall, check the settings that they are not set too high. Also check your internet settings by going to Internet Options under Properties and under Privacy Settings to make sure it is not set to high. There are several tabs there including the Advanced settings. It might be that the problem is there.
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        drtheolen

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        You have some connection restriction slotster which is due to firewall blocking your application somewhere. If you are not very familiar with firewalls and how to set them up, might be a good idea to call your provider support, im pretty sure they can guide you and solve it for you.

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