Unexpected Reply

    5,552
    views
    19
    replies
    Last post ago over 4 years by Cat50
    Avatar 69713
    • Started by
      Sr. Member
      330
    • last active 10 days ago
    Headline back 23

    Readers of this topic also read:

    Please or register to post or comment.
      • Avatar 69713
        • Started by
          Sr. Member
          330
        • last active 10 days ago

        Thanks for this post from:

        • Putting on lipstick emoticon 1
        • 2d4818989f1ca7ccfaccc9b2527a6916
        I had $500 in my account at XXX casino.  I played T-Rex in .50/1.00/1.25/1.50/1.75/2.00 and 2.50 spin increments- I never got the bonus -not once.  I wrote to the casino and told them that I felt, being a frequent casino player not just with them but with many other casinos, that there was something seriously wrong with their game and told them to look at my activity on this $500.

        Their response maybe 45 minutes later was

        Dear Kathy,

        This is XXX with XXX Casino.

        I certainly appreciate your feedback; and, considering your vast experience with online casinos, I have no grounds for debate.

        Therefore, I will forward your observations and suggestions to my manager and he will, in turn, contact the software provider so they can look into this problem. 

        Please note that this is a proprietary software and the casino does not own or have control over it.

        It is customers like you, who raise a flag,  that help us resolve.

        Thanks again!!

        Please let us know if there is anything else that we can help you with.

        Best wishes,

        XXX
        XXX Host


        I kind of expected a lot of BS about random number generators and bad luck etc..will be interesting if I hear from them again.
      • Dream rj small transparant
        • Replied by
          Super Hero
          2283
        • last active about 1 month ago
        yes, that is a very interesting reply, i would be a bit shocked too, it is kind of like them admitting something already, hmmm

        keep us all updated on what happens

        LuckyRJ
      • Index
        • Replied by
          admin
          19737
        • online
        Very interesting reply.  It would be nice to hear a bit more about their "findings", should they get back to you.

        blue
      • 9s1jj83
        • Replied by
          Mighty! Member
          2806
        • last active 20 days ago
        You certainly named this thread correctly! Unexpected indeed!

        katt
      • Index
        • Replied by
          Mighty! Member
          3022
        • last active 4 days ago
        Not sure what casino u played but lately RTG have been veeeery tight no bonus rounds in 200+ spins -.- And yes that is very unexpected reply! 
      • No avatar normal
        • Replied by
          Newbie
          7
        • last active 8 months ago
        I play slots only from time to time, but it's interesting how will they deal with the problem, so please keep updating us, I wonder how their customer service works.
      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12453
        • online
        Wow i am really impressed with such a reply. Now that is what i call superior customer care. I am just curious why you won't share what casino this is masskatt. It is definitely good feedback for the casino and good to know for members looking for a site that will actually listen and try to resolve issues.

        Lips
      • Images
        • Replied by
          Superstar Member
          6243
        • online
        hope it works out
      • Avatar 69713
        • Replied by
          Sr. Member
          330
        • last active 10 days ago
        lipstick_xoxos wrote:

        Wow i am really impressed with such a reply. Now that is what i call superior customer care. I am just curious why you won't share what casino this is masskatt. It is definitely good feedback for the casino and good to know for members looking for a site that will actually listen and try to resolve issues.

        Lips


        oh you are giving them way too much credit lol
        this isssue is not resolved yet but I will put the casino name in once it is
        got this response today with the same reference #

        This is XXXX with XXX Casino.


        I am very sorry but as per casino rules we cannot credit free chips after free chips, I am sorry your luck has not been the best lately but I assure you we have winners every day, please keep in mind that this is gambling, its 100% a matter of luck. 

        Allow me to offer the following deposit bonus as your next transaction:

        300% No Restrictions Match

        SLOTS & KENO ONLY
        No Playthrough
        No Max Cash-Out
        Redeem: MYSTERY300
        Dep. 30 or More


        Please let us know if there is anything else that we can help you with.

        Best wishes,

        XXX
        XXX Host


        and my response back to her

        Dear XXX,

        I am hoping that your response is really not how you handle a customer inquiry/complaint.  I didn't ask for a free chip, I made an observation about highly unusual losses on a particular game and I previously received a response from Tom with the same Reference # as you used in your response.
        And I must say, at least Tom gave me a response that actually made me feel like you (casino name) was taking my issue seriously.  You, on the other hand responded to me like I am an idiot "a matter of luck", we have winners every day" and then offering me "a deposit bonus".  You really should find a job that is not in customer service.

      • Flapjack
        • Replied by
          admin
          4902
        • last active 2 hrs ago
        Too bad  that they messed it up pretty quickly, especially since it's so rare to feel appreciated by a casino.
      • No avatar normal
        • Replied by
          Hero Member
          713
        • last active 2 days ago
        lol  TOOOOOOO FUNNNY    PLEASE tell us what casino
      • Images
        • Replied by
          Superstar Member
          6243
        • online
        im dying to know also
      • No avatar normal
        • Replied by
          Hero Member
          713
        • last active 2 days ago
        i think the mystery300 code is from slots of vegas or prism???
      • Images
        • Replied by
          Superstar Member
          6243
        • online
        could be hmmmmm 8'|
      • Avatar 69713
        • Replied by
          Sr. Member
          330
        • last active 10 days ago
        it is Slots of vegas but you know what- they are all the same-they all suck
        I had $ 500 in my Loco Panda acount today and with the same size bets as mentioned previously 50 cents to $ 2.25, all those spins and only got the bonus on a variety of games 6 x (for a whopping combined win amount of $153, with 3 of them being a $5 , $12 and $ 11 win.  Seriously it is so bad at the rtg casinos I am done.
        I have played the past 2 weeks at Classy Coin, Onbling, Desert Nights, Vegas Strip, Slots of Vegas, Win Palace, Grand Parker and Silver Oak and there is not one of them I would go back to..Every one of them I have made multiple deposits just to make sure it wasn't "bad luck" and it's not.  And every one of them I have had between $200 and $500 to play with to start and never do I bet more than $2.50 spin.
        And never once have I won a jackpot at any of them
        The only casino I ever consistently win at is Slot Madness.  At least there when you get a bonus which is quite often it can be high (like $1000 on a $1.50 bet ) and they treat me good etc.  And I have won the jackpot there 4 x already.    I would play there more but they have a limited number of games so I get kind of bored but the hell with that, they are my last hope so I will stick with them from now on.

        I am seriously pissed off right now and venting..(sigh)

      lcb activities in the last 24 hours

      • 25
        new members
      • 711
        members online
      • 14097
        guests online
      • 150
        new posts
      • 4925
        free games played
      Join the club

      Most viewed forum topics

      • Key111
        You've made a deposit and gone straight away to one of your favorite games. Sadly, your bankroll has dwindled down to a zero balance.  There is nothing left to do but close the virtual  window on another Jackpot dream...
        Penny for your thoughts...
      • Avatar 6303
        Hello,  I have waiting 4 weeks for a 600.00 payout i requested and it was declined for unknown reasons.I have had no problems till now and i really need this winnings.My car died and has been fixed but im short...
        Raging bull no pay
      • 1
        TTR Casino TTP Team is pleased to announce that we've given you 10 Frispinov the game from NetEnt - Wild Wild West. - There are no requirements for Wager! - Restrictions on the win - no! - Action frispinov last 48...
        TTR Casino No Deposit

      Join today and start earning rewards

      You will immediately get full access to our online casino forum/chat plus receive our newsletter with news & exclusive bonuses every month.
      S logo
      Select Language
      Search
      Search Results

      Report to moderator

      Use this function to inform the moderators and administrator of an abusive or wrongly posted message.

      Please note that your email address will be revealed to the moderators if you use this

      Submit
      39012170