Unexpected Reply

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    Last post ago over 4 years by Cat50
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      • Avatar 69713
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          Sr. Member
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        Thanks for this post from:

        • Putting on lipstick emoticon 1
        • 2d4818989f1ca7ccfaccc9b2527a6916
        I had $500 in my account at XXX casino.  I played T-Rex in .50/1.00/1.25/1.50/1.75/2.00 and 2.50 spin increments- I never got the bonus -not once.  I wrote to the casino and told them that I felt, being a frequent casino player not just with them but with many other casinos, that there was something seriously wrong with their game and told them to look at my activity on this $500.

        Their response maybe 45 minutes later was

        Dear Kathy,

        This is XXX with XXX Casino.

        I certainly appreciate your feedback; and, considering your vast experience with online casinos, I have no grounds for debate.

        Therefore, I will forward your observations and suggestions to my manager and he will, in turn, contact the software provider so they can look into this problem. 

        Please note that this is a proprietary software and the casino does not own or have control over it.

        It is customers like you, who raise a flag,  that help us resolve.

        Thanks again!!

        Please let us know if there is anything else that we can help you with.

        Best wishes,

        XXX
        XXX Host


        I kind of expected a lot of BS about random number generators and bad luck etc..will be interesting if I hear from them again.
      • Dream rj small transparant
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          Super Hero
          2283
        • last active 11 hrs ago
        yes, that is a very interesting reply, i would be a bit shocked too, it is kind of like them admitting something already, hmmm

        keep us all updated on what happens

        LuckyRJ
      • Index
        • Replied by
          admin
          20463
        • last active 7 hrs ago
        Very interesting reply.  It would be nice to hear a bit more about their "findings", should they get back to you.

        blue
      • 9s1jj83
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          Mighty! Member
          2806
        • last active 17 days ago
        You certainly named this thread correctly! Unexpected indeed!

        katt
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        • Replied by
          Mighty! Member
          3022
        • last active 2 days ago
        Not sure what casino u played but lately RTG have been veeeery tight no bonus rounds in 200+ spins -.- And yes that is very unexpected reply! 
      • No avatar normal
        • Replied by
          Newbie
          7
        • last active 7 months ago
        I play slots only from time to time, but it's interesting how will they deal with the problem, so please keep updating us, I wonder how their customer service works.
      • Putting on lipstick emoticon 1
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          admin
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        • last active 14 min ago
        Wow i am really impressed with such a reply. Now that is what i call superior customer care. I am just curious why you won't share what casino this is masskatt. It is definitely good feedback for the casino and good to know for members looking for a site that will actually listen and try to resolve issues.

        Lips
      • Images
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          Superstar Member
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        • last active 11 hrs ago
        hope it works out
      • Avatar 69713
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        lipstick_xoxos wrote:

        Wow i am really impressed with such a reply. Now that is what i call superior customer care. I am just curious why you won't share what casino this is masskatt. It is definitely good feedback for the casino and good to know for members looking for a site that will actually listen and try to resolve issues.

        Lips


        oh you are giving them way too much credit lol
        this isssue is not resolved yet but I will put the casino name in once it is
        got this response today with the same reference #

        This is XXXX with XXX Casino.


        I am very sorry but as per casino rules we cannot credit free chips after free chips, I am sorry your luck has not been the best lately but I assure you we have winners every day, please keep in mind that this is gambling, its 100% a matter of luck. 

        Allow me to offer the following deposit bonus as your next transaction:

        300% No Restrictions Match

        SLOTS & KENO ONLY
        No Playthrough
        No Max Cash-Out
        Redeem: MYSTERY300
        Dep. 30 or More


        Please let us know if there is anything else that we can help you with.

        Best wishes,

        XXX
        XXX Host


        and my response back to her

        Dear XXX,

        I am hoping that your response is really not how you handle a customer inquiry/complaint.  I didn't ask for a free chip, I made an observation about highly unusual losses on a particular game and I previously received a response from Tom with the same Reference # as you used in your response.
        And I must say, at least Tom gave me a response that actually made me feel like you (casino name) was taking my issue seriously.  You, on the other hand responded to me like I am an idiot "a matter of luck", we have winners every day" and then offering me "a deposit bonus".  You really should find a job that is not in customer service.

      • Flapjack
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          admin
          4868
        • online
        Too bad  that they messed it up pretty quickly, especially since it's so rare to feel appreciated by a casino.
      • No avatar normal
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          Hero Member
          713
        • last active 2 months ago
        lol  TOOOOOOO FUNNNY    PLEASE tell us what casino
      • Images
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          Superstar Member
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        • last active 11 hrs ago
        im dying to know also
      • No avatar normal
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          Hero Member
          713
        • last active 2 months ago
        i think the mystery300 code is from slots of vegas or prism???
      • Images
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          Superstar Member
          6203
        • last active 11 hrs ago
        could be hmmmmm 8'|
      • Avatar 69713
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          Sr. Member
          327
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        it is Slots of vegas but you know what- they are all the same-they all suck
        I had $ 500 in my Loco Panda acount today and with the same size bets as mentioned previously 50 cents to $ 2.25, all those spins and only got the bonus on a variety of games 6 x (for a whopping combined win amount of $153, with 3 of them being a $5 , $12 and $ 11 win.  Seriously it is so bad at the rtg casinos I am done.
        I have played the past 2 weeks at Classy Coin, Onbling, Desert Nights, Vegas Strip, Slots of Vegas, Win Palace, Grand Parker and Silver Oak and there is not one of them I would go back to..Every one of them I have made multiple deposits just to make sure it wasn't "bad luck" and it's not.  And every one of them I have had between $200 and $500 to play with to start and never do I bet more than $2.50 spin.
        And never once have I won a jackpot at any of them
        The only casino I ever consistently win at is Slot Madness.  At least there when you get a bonus which is quite often it can be high (like $1000 on a $1.50 bet ) and they treat me good etc.  And I have won the jackpot there 4 x already.    I would play there more but they have a limited number of games so I get kind of bored but the hell with that, they are my last hope so I will stick with them from now on.

        I am seriously pissed off right now and venting..(sigh)

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