Unexpected Reply

I had $500 in my account at XXX casino.  I played T-Rex in .50/1.00/1.25/1.50/1.75/2.00 and 2.50 spin increments- I never got the bonus -not once.  I wrote to the casino and told them that I felt, being a frequent casino player not just with them but with many other casinos, that there was something seriously wrong with their game and told them to look at my activity on this $500.

Their response maybe 45 minutes later was

Dear Kathy,

This is XXX with XXX Casino.

I certainly appreciate your feedback; and, considering your vast experience with online casinos, I have no grounds for debate.

Therefore, I will forward your observations and suggestions to my manager and he will, in turn, contact the software provider so they can look into this problem. 

Please note that this is a proprietary software and the casino does not own or have control over it.

It is customers like you, who raise a flag,  that help us resolve.

Thanks again!!

Please let us know if there is anything else that we can help you with.

Best wishes,

XXX
XXX Host

I kind of expected a lot of BS about random number generators and bad luck etc..will be interesting if I hear from them again.

yes, that is a very interesting reply, i would be a bit shocked too, it is kind of like them admitting something already, hmmm

keep us all updated on what happens

LuckyRJ

Very interesting reply.  It would be nice to hear a bit more about their "findings", should they get back to you.

blue

You certainly named this thread correctly! Unexpected indeed!

katt

Not sure what casino u played but lately RTG have been veeeery tight no bonus rounds in 200+ spins -.- And yes that is very unexpected reply! 

I play slots only from time to time, but it's interesting how will they deal with the problem, so please keep updating us, I wonder how their customer service works.

Wow i am really impressed with such a reply. Now that is what i call superior customer care. I am just curious why you won't share what casino this is masskatt. It is definitely good feedback for the casino and good to know for members looking for a site that will actually listen and try to resolve issues.

Lips

hope it works out

Too bad  that they messed it up pretty quickly, especially since it's so rare to feel appreciated by a casino.

lol  TOOOOOOO FUNNNY    PLEASE tell us what casino

im dying to know also

i think the mystery300 code is from slots of vegas or prism???

could be hmmmmm 8'|

it is Slots of vegas but you know what- they are all the same-they all suck
I had $ 500 in my Loco Panda acount today and with the same size bets as mentioned previously 50 cents to $ 2.25, all those spins and only got the bonus on a variety of games 6 x (for a whopping combined win amount of $153, with 3 of them being a $5 , $12 and $ 11 win.  Seriously it is so bad at the rtg casinos I am done.
I have played the past 2 weeks at Classy Coin, Onbling, Desert Nights, Vegas Strip, Slots of Vegas, Win Palace, Grand Parker and Silver Oak and there is not one of them I would go back to..Every one of them I have made multiple deposits just to make sure it wasn't "bad luck" and it's not.  And every one of them I have had between $200 and $500 to play with to start and never do I bet more than $2.50 spin.
And never once have I won a jackpot at any of them
The only casino I ever consistently win at is Slot Madness.  At least there when you get a bonus which is quite often it can be high (like $1000 on a $1.50 bet ) and they treat me good etc.  And I have won the jackpot there 4 x already.    I would play there more but they have a limited number of games so I get kind of bored but the hell with that, they are my last hope so I will stick with them from now on.

I am seriously pissed off right now and venting..(sigh)

the casinos are thiefs they track your every bet and can manipulate the software to steal as much money as they can.

at least they replyed back, more then what some do