[/font]pt]So I'm a new member of this forum but have been following LCB for several months now; This is my first post so I'm hoping it's going in the right category; First, let me just throw my addictive personality factor out there so there's no questions..
Needless to say, I use the no deposit bonuses frequently, whether it's to try out the new casinos/games or simply because I'm strapped for cash and want to play. However, under normal circumstances, I spend a grip of money each week depositing at various casinos.. Did I mention my addictive personality?
I'll get to the point... I saw Vanguard Casino listed in the Rival Casinos, as I'm pretty fond of those and not sure why (I rarely ever win, whether I deposit or not). I had never seen their casino listed, so I checked out the website and was drawn to the $20 no deposit bonus listed in their promos as well as on the main page --> *big shocker* After the download was complete and I filled in the registration information, I selected 'play for real', proceeded to the cashier, but saw no option for a no deposit bonus listed in the promotions section. I contacted live help and since I have a tendency to ramble, I copied and pasted the conversation; the only thing I've edited from the i.m. is my personal info, so read on and decide for yourself.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 55seconds. An operator will be with you shortly.
You are now chatting with 'Albert'
Me: Hi I just registered for the site, but saw before downloading & registering there was a $20 no deposit bonus to claim to try out the games...how would I go about redeeming that? dob is **/**/****
Albert: Welcome to Vanguard Casino Live Support. How may I assist you?
Me: By the way, thank you Albert for responding promptly; some casinos are horrible about making you wait forever until an operator responds.
Albert: May I have your Login name and email address please?
Me: login name: ******* email address: **********
Albert: One moment please.
Albert: Thank you for holding.
Me: Sure
Albert: We're sorry but this account is not eligible for this bonus promotion. This account would be eligible for other match promotions.
Me: why is my account not eligible?
Albert: We're sorry but we didn't have access to this information. I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.
Albert: Is there anything else I can help you with?
Me: but Albert, your website says a $20 no deposit bonus is available to anyone who downloads the casino; isn't that false advertising in a sense? I'm a good depositing casino player
Me: I just always like to try out the games to see if I'm spending my money in the right places
Me: It's ok I'm a member of a huge forum of casino goers and i'll be sure to post this transcript of our conversation to let everyone know what this casino is about
Me: but you have a great day albert
Albert: We're sorry this account would be eligible for other match promotions. However it may change on the future.
Albert: Thank you for using Live Support. Should you have any future questions, please contact us again.
Me: oh i have plenty of questions
Me: thought you guys were called live support; so support my questions with answers. make some sense this is ridiculous.
Me: this is a brand new account, i don't have multiple accounts, this is the very first time i've registered with you guys.
Me: but let me guess, you're not there anymore.
Me: it's ok, soon everyone will know exactly how you guys interact with customers, word for word.
Me: it's not about the no deposit bonus anymore, it's about principle.
Albert: We're sorry but your requested promotion is not available for this account. Other match promotions will be available. As we have already stated the casino reserves the right to deny promotions to anyone, without disclosing the reason why.
Albert: All entitled promotion will be available at your casino cashier.
Albert: Unfortunately there is nothing that we as Support can do in regard to this matter.
Albert: Is there anything else I can help you with?
Albert: We're sorry, but as no response has been given to us for some time we will need to close this chat session. You may contact us again at any time if any further help is needed.
Chat session has been terminated by the site operator.
*notice 'prince albert', as I'll now refer to him, only responded at the end after I threatened to smear their name again*
*my question is, who/what are they there to support exactly? i am f'ing LIVID*
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