Vegas Regal refuse to pay €6000

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    Last post ago over 4 years by anfransen
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      • No avatar normal
        • Started by
          Newbie
          2
        • last active over 4 years ago
        I played their signup bonus and won playing Slots Machines around €6000.

        I have contacted the Rep here Nicolas Johnson but he never replied.

        They approved all documents but then they sent this Email,

        Dear T

        We are sorry to inform you that upon manual review of your account, the
        decision has been made to deny your pending withdrawals.

        As stated in the terms on our website:
        The Casino reserves the right to withhold any withdrawals and/or
        confiscate all winnings for irregular play.

        Sincerely,

        Vegas Regal Casino Customer Support

      • Index
        • Replied by
          admin
          19729
        • online
        Hi rissel68,

        Nicolas Johnson no longer works for that casino hence the no reply.  We no longer have a rep for this casino.

        It's bad they have given you no explanation as to why they are denying your withdrawal.  What was the max cashout on the signup bonus that you received?

        blue
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        • Replied by
          Full Member
          240
        • last active 8 months ago
        another scam, im bored of seeing casinos that doesnt pays big wins! i posted in loco panda thread 1 min ago the same, i cant believe this, they dont pay big wins! they always have some reason not to pay, what is that term of denying a withdrawal? what is that? you go and deposit and is all fine to them, but when u win BIG u cant get their money, thats amazing, well, now i have like 15 casinos i know i will never deposit a penny. Even they are not at LCB warning list, ( they should be )
      • Index
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          admin
          19729
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        Thanks for this post from:

        • Me
        • Soad1
        • Flapjack
        Kadzait wrote:

        another scam, im bored of seeing casinos that doesnt pays big wins! i posted in loco panda thread 1 min ago the same, i cant believe this, they dont pay big wins! they always have some reason not to pay, what is that term of denying a withdrawal? what is that? you go and deposit and is all fine to them, but when u win BIG u cant get their money, thats amazing, well, now i have like 15 casinos i know i will never deposit a penny. Even they are not at LCB warning list, ( they should be )


        Feedback from players helps detrmine whether a casino should be on the warning list (along with other factors of course).  Please share all of your bad experiences.  Obviously if there is only one incident, a casino would unlikely go on the warning list but it is good to hear all feedback about casinos, be it good or bad.

        Thanks

        blue
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 14 hrs ago
        vegas regal was one casino i hated to see go :'( im sorry about your cashout problems and my fingers are crossed for u.
      • Index
        • Replied by
          Super Hero
          1209
        • last active 3 days ago
        This maybe the new coming norms with struggling casinos. Pay the same winners and void the big ones. Its seems to becoming the norm for casinos to slow pay. The economy is ugly and not enough players are depositing their hard earned money.
      • Me
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          admin
          6671
        • last active 2 hrs ago

        Thanks for this post from:

        • Index
        Blue is right, Nicholas is no longer a Rep for this casino.

        @rissel68  please private message me your user name and Ill contact them on your behalf.

        cheers
        Zuga
      • No avatar normal
        • Replied by
          Newbie
          2
        • last active over 4 years ago
        I sent couple of days ago a private message did you receive it
      • Me
        • Replied by
          admin
          6671
        • last active 2 hrs ago
        Yes I did. Please allow weekend to finish before I contact the casino.

        Thanks
        Zuga
      • Me
        • Replied by
          admin
          6671
        • last active 2 hrs ago

        Thanks for this post from:

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        • Christopher lambert
        • Index
        • Index
        Just a quick update:

        Ive emailed VRC few times now and am yet to get a response.

        Last email was sent just moments ago, and hopefully they will respond this time. If not then further actions will follow.

        Zuga
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          Hero Member
          713
        • last active 19 hrs ago

        Thanks for this post from:

        • Me
        thanks alot zuga!!
      • Images
        • Replied by
          Superstar Member
          6235
        • last active 14 hrs ago
        still shocked and saddened by this,hope vrc is not going rogue (even though i cant play there anymore
      • Me
        • Replied by
          admin
          6671
        • last active 2 hrs ago

        Thanks for this post from:

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        • Index
        An update:

        okay, ive finally got a response. For now I wont be discussing this case openly until I get to the bottom of this issue.

        All im going to say is that for now VRC and myself have different views on this case.

        cheers
        Zuga
      • No avatar normal
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          Hero Member
          713
        • last active 19 hrs ago

        Thanks for this post from:

        • Me
        for me....just knowing that YOU are personally involved makes me feel as good as i can about a matter like this....thanks alot Zuga!!
      • Me
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          admin
          6671
        • last active 2 hrs ago

        Thanks for this post from:

        • Index
        • Putting on lipstick emoticon 1
        • Soad1
        Hi guys and gals,

        I wish I had any news but sadly my emails are yet again being ignored.

        The issue here is that VRC is accusing this player of being an advantage player ( bonus hunter ). And this is where we disagree.
        Please mind there is nothing illegal in being an advantage player as long as no T&Cs were broken.

        Originally they have provided me with rather vague explanation and when I asked VRC to provide me with an evidence of irregular play I got no reply.

        The way I see it is if a casino offers a bonus promotion, and if a player ( bonus hunter or not ) fulfilled all the wagering requirement and stayed within T&Cs then that casino should pay.

        It is that simple. Or else do not offer such bonuses that could be beaten!

        However Im not ready to give up yet, and ill shoot them one last email .

        Zuga

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