Vegas VIP - unfair to depositors who lack social media skills?

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cmarie

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      cmarie

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      Hi ~ before I get to it please note I've never started a topic so I hope this is in the proper place & follows forum guidelines etc.

      While I'm not a poster, I do read the forums here daily. I appreciate the experiences & advice that the more seasoned players share especially about situations (good and bad) that I have encountered at online casinos.

      Until now I've never had an issue that has really struck me enough to post, and I'm just really curious to know what others think about this...

      I love the games at Vegas VIP.  Of course I really can't afford to deposit here or anywhere, but I do it anyway. Since February I've deposited about $200 at Vegas VIP alone.  I've never won enough to cash out, but that's ok because like I said I do really love these games.

      Yesterday I saw that Vegas VIP is offering $20 and $50 as a gift for joining their new Facebook Gift Application. I have a Facebook account, but I basically only use it to "Like" casinos that offer no deposit bonuses since this is such a popular practice nowadays. I don't friend, don't know how or what to poke, don't do any of the other millions of things it appears you can do on Facebook.

      But I did like and join the Vegas VIP Gift App, got a message that I received a $20 gift, and clicked on the button to claim it.  But all I got was really very sad after having this exchange with LiveChat:

      Rose ~ Fri, 5/25/2012 07:41:16 am
      Hello . How may I help you?

      Me ~ Fri, 5/25/2012 07:42:13 am
      Hello Rose ~ I just joined the new application with my facebook acount, and guess I have received a $20 gift/reward?
      I clicked the claim reward button and it brought me here to LiveChat

      Rose ~Fri, 5/25/2012 07:43:43 am
      ok
      so what is your facebook email?

      Me ~Fri, 5/25/2012 07:44:17 am
      well it is different from my casino email, the facebook email is 

      Rose ~Fri, 5/25/2012 07:44:34 am
      ok
      to get the promotion you must have more than 20 friends on facebook
      you just have 1

      Me ~ Fri, 5/25/2012 07:47:43 am
      ok well I don't really use my facebook account much. But I have deposited at the casino on many many occasions. Is there nothing offered for loyal patrons who just don;t use the social media?

      Rose ~ Fri, 5/25/2012 07:48:09 am
      just bonus with deposit

      Me ~ Fri, 5/25/2012 07:49:25 am
      well that really is a shame that a depositor would not get the same consideration here just because they don't follow the social media trends
      I will keep that in mind the next time I get the urge to deposit and play here, I guess I will have to look elsewhere to spend my gambling dollars in the future

      Rose ~ Fri, 5/25/2012 07:51:20 am
      i am sorry about that, but the other option wil be to wait and get 19 friemds more
      and then claim the bonus

      Me ~ Fri, 5/25/2012 07:52:01 am
      thanks, but it is really not worth all that. Thanks anyway for the information


      I can usually let this kind of stuff go, but this really continues to bug me today. I guess I am just so tired of giving my money to casinos that really don't care one way or the other if you do or if you don't because they are already out hustling up the new customers.  Am I being too sensitive & need to just get over it? Or is this just really unfair?

      Sorry this is such a long post, but if you get thru the read I would really love to know what you think.

      Thanks & best of luck,
      Cmarie


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      blueday

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        Hi Cmarie. 

        I think it sounds a bit mean.  Did it state that you have to have 20 facebook friends anywhere?  I'm guessing it didn't or you wouldn't have bothered.

        As a loyal depositor, I would have thought they would have given it to you anyway. 

        Sounds like it's time to find another casino as this one doesn't seem to value your custom at all or even want to keep you as a customer.

        I don't think you are being too sensitive but I would certainly walk away from this casino for the time being.  You never know, they might send you a free chip in a couple of months but don't hold your breath.

        Are you USA?

        blue

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        cmarie I don't think you're being too sensitive at all. I think there are plenty of players in your position that use Facebook to get in on all the casino promos. They are obviously trying to reach a wider range of players by adding such a requirement. Anyway, it would tick me off too. It's not cool not to give you the bonus especially as a depositor.
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        irobborg

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        Ok..before I take either side, I will say I have been playing there since they opened last year, and let me say, its very rare that they give ANYTHING besides deposit bonuses, even to loyal players (I've deposited easily 5000+ easily since , and have won as well, but besides that),  they are in general not very friendly on the freebies, I've only gotten a handful of them, and most of them I asked for, and usually a  few deposits apart.

        I think you just need to take with a grain of salt. thats the promotion rules for their facebook app, and thats it. Hope I didnt sound to rough, but I've also learned this fact as well, also hope I stayed on topic, hehe

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        If possible would be nice if you could copy an paste that promo for Facebook. If it is not in the terms and conditions then a great injustice has been done.

        On one hand i can see if there is such a rule because of players who might create false FB accounts just to get free casino cash. But if it is not stated anywhere in the terms that you must have 20 friends then it is completely wrong to deny you as far as i am concerned.
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        cmarie

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        Thanks so much for the comments, which really helped me adjust my perspective long enough to take another look thru the app details as well as T&C.

        And looks like this one was all my bad, because this time the 20 friend rule screamed out to me (2nd to last item in promo T&C which I've included below).  So I'm a little red-faced that I missed it the first time.

        But I do stand on the principle of my original post; it really is a shame when a casino does not value its loyal depositing customers.  In the case of Vegas VIP it is now kind of funny too because so many of the posts on their Facebook page are about people loving the "free" stuff they can get here but not really much if at all about people wanting to deposit real money.

        Seems like any good business would want to find a nice balance to keep the old paying customers happy while they are doling out the freebies to lure in the new ones. Oh well! 
        ~cmarie

        Gift Application (For U.S. players only).
        Terms and Conditions:
            Each registered patron will receive a $20 reward when joining the new application with his/her personal Facebook account.
            Collect 50 points and be rewarded with a $50 gift.
            To receive 1 point, each individual patron needs to share our gift option on Facebook.
            To receive 2 points, each individual patron needs to send our gift option on Facebook to a friend. Once the friend accepts the invitation of the gift will the 2 points be rewarded.
            Your bonus account must reflect a zero balance in order to partake in this promotion.
            The bonus has a play through requirement of 40 times the total of the bonus before any bonus money withdrawal transaction can be concluded.
            When you have met the minimum wagering requirements, any winnings will automatically be transferred from your bonus account into your win real money account.
            If the player wins over $50 using this bonus, the player can make a maximum withdrawal of $50, and their balance will be reverted to zero.
            Patrons may not claim more than three gifts of $50 and no more than one gift of $20 each.
            A minimum of 20 friends in your contact list is required to apply for the gifts.
            The application will be available from the 22nd of May to the 22nd of June 2012.
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        blueday

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          Sorry to hear the T & C stated that.  I guess it just reiterates the need to read the T & C when signing up to different promotions.

          I agree though, you are a loyal depositing customer and they perhaps don't appreciate loyalty.  Time to move on?

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          CURTSONLYLOVE1

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          i did the facebook promo and received 50.00 to play made wr and withdrew 50.00..well they have a daily, weekly and monthly raffel i received an email today telling me i had won the daily 100.00 raffel and that the money was in my real money account...logged into casino and there was 120.00 asked chat what was the wr and here is our chat convo..


          Amy Sun, 5/27/2012 04:53:54 pm
          Hello danielle. How may I help you?
          danielle Sun, 5/27/2012 04:54:50 pm
          hello amy..how r u today? i won the weeekly raffle for 100.00 and would like to know what is the wr
          Amy Sun, 5/27/2012 04:55:40 pm
          you have wojn in your fun account
          danielle Sun, 5/27/2012 04:55:50 pm
          also i have an extra 20.00 did i also win a daily lottery
          Amy Sun, 5/27/2012 04:55:56 pm
          you won 50 credits
          to play
          danielle Sun, 5/27/2012 04:57:15 pm
          Dear danielle davoren:
          CONGRATULATIONS!
          You are our Weekly VEGASVIP SWEEPSTAKES LUCKY RAFFLE WINNER and we have awarded you with US$100.00 in casino chips that will be credited into your WIN REAL MONEY casino account!
          Your winner tickets(s) is(are):
          114554366
          Keep enjoying our great casino games that only VEGASVIP SWEEPSTAKES can offer and continue accumulating Raffle Tickets. Use your Raffle Tickets to participate and WIN BIG CASH PRIZES in our Daily, Weekly and Monthly LUCKY RAFFLE DRAWS!
          If you have any doubts or suggestions, please write to support@vegasvipsweepstakes.com and we shall answer promptly.
          VegasVIP Sweepstakes Marketing
          www.vegasvipsweepstakes.com

          Amy Sun, 5/27/2012 04:58:13 pm
          danieele you cannot with for real because you have never made a deposit
          danielle Sun, 5/27/2012 04:59:01 pm
          so y would they send me this email and say my real money account is this false advertisement
          if so i need to let the forums know not to play here
          please explain this to me?
          Amy Sun, 5/27/2012 05:00:51 pm
          it was mistake made by technical area
          i would report the problem
          danielle Sun, 5/27/2012 05:01:32 pm
          well then what happen to my weekly tickets i had if i did not win y was it reset to 0
          ok then i will post this chat in the casino forums and let them know that this casino is a ripoff..you telling me i did not win but u took all of raffle tickets away
          Amy Sun, 5/27/2012 05:03:40 pm
          you have the right to do so
          danielle Sun, 5/27/2012 05:04:29 pm
          how many techinical errors do u haved when it comes to withdrawal..
          i had high hops of deepositing here because i love the games noe do to ur techinical error i am very skeptical
          Amy Sun, 5/27/2012 05:06:51 pm
          it's ok danielle
          danielle Sun, 5/27/2012 05:07:08 pm
          and y do i have 120.00 in my real money account
          is that a tecichal error also
          Amy Sun, 5/27/2012 05:11:45 pm
          we would check that
          danielle Sun, 5/27/2012 05:12:09 pm
          and when will you get back to me/
          Amy Sun, 5/27/2012 05:18:12 pm
          Thank you for your chat. Feel free to contact us again.
          Duration: 00:24:18
          Chat has been opened from website:

          as you can see she disconneted chat without ansering my question...

          i logged back into the casino hoping to get another chat operator and this is what i got: 

          You have been temporarily prohibited from entering this chat.

          the 120.00 is still in my account
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          CURTSONLYLOVE1

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          A successful person is one who can lay a firm foundation with the bricks others have thrown at them..!!!!!
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          HERES A COPY OF THE EMAIL I RECEIVED:

          Dear danielle :
          CONGRATULATIONS!
          You are our Weekly VEGASVIP SWEEPSTAKES LUCKY RAFFLE WINNER and we have awarded you with US$100.00 in casino chips that will be credited into your WIN REAL MONEY casino account!
          Your winner tickets(s) is(are):
          114554366
          Keep enjoying our great casino games that only VEGASVIP SWEEPSTAKES can offer and continue accumulating Raffle Tickets. Use your Raffle Tickets to participate and WIN BIG CASH PRIZES  in our Daily, Weekly and Monthly LUCKY RAFFLE DRAWS!
          If you have any doubts or suggestions, please write to support@vegasvipsweepstakes.com and we shall answer promptly.
          VegasVIP Sweepstakes Marketing
          www.vegasvipsweepstakes.com


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          CURTSONLYLOVE1

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          A successful person is one who can lay a firm foundation with the bricks others have thrown at them..!!!!!
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          here's the raffel winners in the weekly draw.. my user name is CURTSLOVE



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          blueday

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            So they send you money and emails and it's all errors.  I don't buy it.  They know exactly what they are doing.

            Will you bother to deposit now Curtsonlylove?

            blue

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