VERY Impressed With Liberty Slots!!!!!!!! (Chat below)

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    Last post ago over 3 years by Ozzonap
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      • Index
        • Started by
          Sr. Member
          496
        • last active 15 days ago

        Thanks for this post from:

        • 2d4818989f1ca7ccfaccc9b2527a6916
        • Me
        • Flapjack
        • Panda kiss
        • Putting on lipstick emoticon 1
        • Images
        • Archnye
        Only my 2nd deposit with them, but I am super impressed!!!!!!!!!!!!!!

        Please wait for a site operator to respond.

        You are now chatting with 'Vicky'

        Vicky: Hello,

        Vicky: Thank you for contacting customer service, how may I assist you today?

        you: hi Vicky earlier I made a deposit and asked the live chat rep what deposit bonuses I was eligible for, and he told me I only had a 10%. come to find out, I was eligible for 150% and I did not take a deposit bonus!

        you: kind of disappointed

        Vicky: Please provide me with your full name, date of birth and your registered email address.

        you: xxxxxxxxxxxx

        you:xxxxxxxxxxxxxxx

        you: xxxxxxxxxxxx

        Vicky: thanks xxxxxxxxxxxxxx

        Vicky: please allow me a moment to check your account

        you: ty

        Vicky: Josephine I am sorry about this misunderstanding

        Vicky: we cannot see at first glance what promotions are available

        Vicky: because our end looks a little different to yours

        you: well he could have told me to check my email or whatever, that's $49 I missed out on!

        Vicky: but of course I can credit the 150% for you

        you: really?

        Vicky: yes I understand and I am really sorry

        you: wow, I didn't expect that I am really impressed

        Vicky: you deposited $49 and with a 150% bonus I can credit $73.50

        Vicky: is that ok for you?

        you: most casinos would have told me to get lost, you have earned a player for life!

        you: yes!

        Vicky: Wow thanks

        you: so is there still 30X playthru w/ no max cashout?

        Vicky: there's no max cashout and the playthrough is 20x

        you: I am going to post this chat in the LCB forum if that's ok, you have really impressed me!

        Vicky: ok

        you: thank u Vicky. you have went above and beyond.

        Vicky: thanks for the compliment

        you: have a nice evening.

        Vicky: I hope you continue to enjoy gaming with us

        Vicky: have a good eve too

        you: of course I will after this chat!





        Now, seriously what casino does that for a 2-time depositor?!  LOVE IT!!!!!!!!  :)
      • Index
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          admin
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        Thanks for this post from:

        • Index
        Very impressive.  Thanks for sharing.

        I hope you manage the playthrough and cashout....be sure to let us know. 
      • Index
        • Replied by
          Sr. Member
          496
        • last active 15 days ago
        Made playthru but did not cash out.  My money did last a loooong time,  though!  And WR are really low with no Max cash out.  Huuuuuge variety of games, free tournaments daily.  The tournaments are what convinced me to deposit, as I have placed in a few.  Obviously superb customer service as well! Totally did not expect that response!

        Anyone else deposit there or had luck cashing out? Curious what games are popular and how cashouts have went.
      • Index
        • Replied by
          Sr. Member
          496
        • last active 15 days ago
        Anyway it's nice to actually post and read about something good once in awhile haha!
      • Images
        • Replied by
          Superstar Member
          6,171
        • last active 15 hrs ago
        glad u had a good experience and gl on your chip.
      • Me
        • Replied by
          admin
          6,592
        • last active 9 hrs ago
        thanx for sharing jodi! Members tend to post only negative so it is nice to see a positive feedback once in a while

        Liberty Slots have a pretty good support and glad to see Vicky was on top of things.
      • Panda kiss
        • Replied by
          admin
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        Thanks for this post from:

        • Index
        True dat Zuga! Good to see some positive feedback - about a USA casino as well:)

      • Putting on lipstick emoticon 1
        • Replied by
          admin
          12,356
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        Now that is the kind of customer support we like to hear about! Thanks a bunch Jodi for taking the time to share it with us. 
      • Archnye
        • Replied by
          admin
          5,653
        • last active 2 hrs ago

        Thanks for this post from:

        • Index
        Players need to hear about the good as well as the bad. That's how all casino support should strive to be. Glad you had a good experience!
      • Index
        • Replied by
          Sr. Member
          496
        • last active 15 days ago
        Froggy, if I ever see your dogs walking down the street I will squeeze the stuffing out of them.  Toooooo cute.
      • Index
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          Sr. Member
          496
        • last active 15 days ago
        Actually deposited w/ them again tonight, lasts waaaaaaaay longer there, no doubt about it. 
      • Index
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          Jr. Member
          52
        • last active 6 months ago
        I did a $150 cashout recently at Liberty Slots from a free birthday chip they gave me. I met the wagering requirements fairly easily playing mainly the one line classic slots and the game "Grail Maiden". I hate to complain when I won "$150" off a free chip.....However, by the time the cashout arrived in my bank account, that $150 "win" .....it ended up being around $85. That's because Liberty Slots charges an absurd $45 fee just to process a cashout no matter which method you use, and no matter if your cashing out $150, or $1,500. Then, once they process the cashout, if you chose the bank wire option, they send it to some bank in NY who then charges a fee. That fee was around $8 on my $105. Then, once the money showed up in my bank account I was charged $13 by my bank. I thought maybe Liberty Slots would waive the $45 fee as I have had other casinos do when I made a cashout, but they did not. And while I would like to try my luck at their games again, I'm not sure if I will with my own money. That $45 fee is a killer. No other casinos I play at charge anywhere near that much. I think most casinos I play at charge $0. I guess if I had requested a check I could have at least avoided the $13 fee my bank charges and the $8 or so the bank in NY charged....but even then my $150 win would have only been $105 due to the $45 fee Liberty Slots charges. They need to get rid of or lower that $45 fee. It's outrageous.
      • No avatar normal
        • Replied by
          Hero Member
          713
        • last active about 1 month ago
        45?  maybe the rep can justify
      • No avatar normal
        • Replied by
          Hero Member
          713
        • last active about 1 month ago
        what if you only cash out 50?
      • Index
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          Jr. Member
          52
        • last active 6 months ago
        dabigdog wrote:

        what if you only cash out 50?


        Their minimum cashout is $150.

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